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Returns Manager Jobs in Ohio (NOW HIRING)

Hobby Lobby Careers

Customer Service Manager

Wooster, OH · On-site

$20.15 - $21.15/hr

Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per ...

Rocky Brands, Inc.

Returns Inspector

Logan, OH · On-site

$16/hr

Summary: The Returns Inspector will receive, inspect, and determine first quality goods vs ... Use the warehouse management system to locate, scan and relocate inventory. * Read Stock Keeping ...

Rokky Brands

Returns Inspector

Logan, OH · On-site

$16/hr

Summary: The Returns Inspector will receive, inspect, and determine first quality goods vs ... warehouse management system to locate, scan and relocate inventory. • Read Stock Keeping Unit ...

Hocking College

Returns Inspector

Logan, OH

$16/hr

Summary: The Returns Inspector will receive, inspect, and determine first quality goods vs ... warehouse management system to locate, scan and relocate inventory. • Read Stock Keeping Unit ...

Connection

Returns Material Handler

Wilmington, OH · On-site

$18.75 - $22.60/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... Responsibilities The Returns Material Handler is responsible for the movement and accountability of ...

CONNECTION

Returns Material Handler

Wilmington, OH

$15 - $18/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... The Returns Material Handler is responsible for the movement and accountability of products within ...

Connection

Returns Material Handler

Wilmington, OH · On-site

$18.75 - $22.60/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... The Returns Material Handler is responsible for the movement and accountability of products within ...

CONNECTION

Returns Material Handler

Wilmington, OH

$15 - $18/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... The Returns Material Handler is responsible for the movement and accountability of products within ...

Connection

Returns Material Handler

Wilmington, OH · On-site

$18.75 - $22.60/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... Responsibilities The Returns Material Handler is responsible for the movement and accountability of ...

Hobby Lobby

Customer Service Manager

Wooster, OH · On-site

$20.15 - $21.15/hr

Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per ...

Archway Management

Payroll Manager

South Euclid, OH · On-site

Manage payroll tax payments and filing of returns * Manage 3rd party unemployment * Reviews billings for accuracy, resolves discrepancies with carriers * Maintain compliance related to Audit and Tax ...

Pwc

Partnership Tax Manager - International

Cleveland, OH · On-site +1

$73K - $244K/yr

Industry/Sector Not Applicable Specialism IFS - Finance Management Level Manager & Summary At PwC ... You will review and analyse financial data, prepare and file tax returns, and assist businesses in ...

Pwc

Partnership Tax Manager - International

Columbus, OH · On-site +1

$73K - $244K/yr

Industry/Sector Not Applicable Specialism IFS - Finance Management Level Manager & Summary At PwC ... You will review and analyse financial data, prepare and file tax returns, and assist businesses in ...

Archway Management

Payroll Manager

Cleveland, OH · On-site

Manage payroll tax payments and filing of returns * Manage 3rd party unemployment * Reviews billings for accuracy, resolves discrepancies with carriers * Maintain compliance related to Audit and Tax ...

New

Pwc

Partnership Tax Manager - International

Toledo, OH · On-site +1

$73K - $244K/yr

Industry/Sector Not Applicable Specialism IFS - Finance Management Level Manager & Summary At PwC ... You will review and analyse financial data, prepare and file tax returns, and assist businesses in ...

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Returns Manager information

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the most commonly searched types of Returns jobs in Ohio?

The most popular types of Returns jobs in Ohio are:

What are popular job titles related to Returns Manager jobs in Ohio?

For Returns Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Returns Manager jobs in Ohio look for?

The top searched job categories for Returns Manager jobs in Ohio are:

What cities in Ohio are hiring for Returns Manager jobs?

Cities in Ohio with the most Returns Manager job openings:

Returns Manager jobs near you
Infographic showing various Returns Manager job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Lead of Logistics- Consumer Electronics (CE) Returns

Surge Staffing

Groveport, OH • On-site

$60 - $90/hr

Other

Re-posted 21 days ago

Job description

Lead of Logistics — Consumer Electronics (CE) Returns

We're seeking a sharp, detail-oriented Lead of Logistics to spearhead a Consumer Electronics (CE) reverse logistics department. This role goes beyond moving boxes — you'll own the full lifecycle of returned electronics, leading a small team responsible for receiving store returns, auditing and tracking high-value CE inventory, and coordinating outbound shipment of refurbished products ranging from single-parcel shipments to full-pallet freight.

What You'll Do

Returns Management (Inbound)

  • Oversee receiving of CE store returns and bulk liquidations
  • Ensure accurate scanning, sorting, and grading of returned electronics (laptops, smartphones, audio gear) based on cosmetic and functional condition

Inventory Control & Accuracy

  • Maintain real-time inventory tracking in the WMS for raw returns, WIP, and finished refurbished goods
  • Lead serial number tracking and data-wiping verification logs to prevent shrink and protect data security
  • Conduct routine cycle counts and reconcile inventory discrepancies

Refurbished Outbound Operations

  • Coordinate picking, packing, and shipping of ready-to-sell refurbished products

Team Leadership & Safety

  • Train, delegate tasks, and motivate a team of 3–5 warehouse associates
  • Enforce strict safety standards for handling lithium-ion batteries and heavy machinery (forklifts/pallet jacks)
What We're Looking For
  • 1+ years in warehouse operations, reverse logistics, or electronic repair environments a plus
  • Proven experience with both parcel packaging standards and LTL freight shipping (pallet configuration, freight classes, Bill of Lading creation)
  • Forklift certification (sit-down/stand-up reach) preferred
  • Intermediate Microsoft Excel skills (spreadsheets, data entry, basic formulas, filtering/sorting large data sets)
  • Comfortable using Word to document SOPs and PowerPoint for operational updates or safety briefings
  • High comfort level with WMS software, RF scanners, and shipping platforms
  • Ability to lift up to 50 lbs unassisted and stand/walk for extended periods

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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