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Returns Manager Jobs in Ohio (NOW HIRING)

Cleveland Kitchen

Customer Operations Manager

Cleveland, OH · On-site

$120K/yr

Returns Management: Own the Return Authorization (RA) process from initiation through completion. Quality & Food Safety Support * Investigation Support: Partner with the QA/Food Safety team on ...

Jonathan Rose Companies

Asset Manager

Independence, OH · On-site

$120/hr

Reviews financial statements and tax returns; manages external accounting engagements. CASH FLOW * Analyzes and distributes cash flow from the properties through the partnership waterfalls on an ...

Jonathan Rose Companies

Asset Manager

Independence, OH · On-site

$120 - $130/hr

Reviews financial statements and tax returns; manages external accounting engagements. CASH FLOW * Analyzes and distributes cash flow from the properties through the partnership waterfalls on an ...

Byers Auto

Instant Return Representativ

Columbus, OH · On-site

$15.50 - $21/hr

Instant Return Representative At Byers Rental Cars LLC we strive to make every customer a customer ... Time management, prioritization skills, and ability to multitask required * Ambitious, goal ...

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Returns Manager information

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the most commonly searched types of Returns jobs in Ohio?

The most popular types of Returns jobs in Ohio are:

What are popular job titles related to Returns Manager jobs in Ohio?

For Returns Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Returns Manager jobs in Ohio look for?

The top searched job categories for Returns Manager jobs in Ohio are:

What cities in Ohio are hiring for Returns Manager jobs?

Cities in Ohio with the most Returns Manager job openings:

Returns Manager jobs near you
Infographic showing various Returns Manager job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Tax Manager/Sr Manager

Somich and Associates CPAs

Willoughby, OH

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Somich & Associates is a rapidly growing public accounting firm located in Willoughby, Ohio. We have a well-established reputation for providing quality accounting, consulting, and tax services to clients in a wide range of industries. Our firm is well-established and focused on providing great service to our clients while creating a manageable, hard-working but fun team environment in the office. As Somich & Associates continues to grow, we are looking to add more motivated professionals to our team!


We understand the importance of having the right team in place.We pride ourselves on having a great work environment that is family-focused with flexible hours. We strive to cultivate a fun work environment, and we are looking for someone who enjoys their work as much as we do.


Do you have a passion and a curiosity for learning?


Are you looking for a more flexible and balanced career?


Are you looking for a career that will provide you with exciting and varied professional growth opportunities?


If so, Somich & Associates is the right fit for you!


Responsibilities

  • Responsible for managing tax and accounting assignments
  • Delivering a high quality of services
  • Review and file Individual and Business Tax Returns.
  • Manage multiple concurrent engagements
  • Outstanding accounting and tax skills; focus on high quality with attention to detail
  • Conduct tax research and provide effective solutions for clients and team members.
  • Demonstrate leadership skills to manage a growing team
  • Provide timely, high-quality client service that exceeds client expectations
  • Anticipate and address client concerns and issues as they arise; identify performance improvement opportunities
  • Develop others through mentoring, training and advising on career development or participating in other Firm initiatives
  • Develop a plan to utilize external relationships with different types of Centers of Influence to effectuate business growth
  • Subscribe to and actively read industry publications and share relevant information with clients as considered applicable
  • Ensure professional development through ongoing education


The ideal candidate will be responsible for overseeing all tax related decisions and activities in the organization. You will help us stay tax-compliant and up-to-date on new tax laws.


Qualifications

  • Bachelor's degree or equivalent experience in Accounting or Finance
  • 5+ years' professional tax experience
  • CPA or EA certification required
  • Strong communication and analytical skills
  • Excellent team and project management skills
  • Extensive knowledge of tax legislation


Benefits

  • Benefits package available after 30-days
  • Flexible schedules / unlimited PTO
  • Medical, dental and vision insurance
  • 401k with Firm match
  • Technology reimbursement

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