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Returns Manager Jobs (NOW HIRING)

Moto Enterprise LLC

Returns Supervisor

Pflugerville, TX · On-site

$20 - $22/hr

Amazon Returns Management: * Navigate Amazon's return system proficiently, leveraging your understanding of motorcycle products and accessories to adhere to their policies and procedures. * Ensure ...

Moto Enterprise LLC

Returns Supervisor

Pflugerville, TX · On-site

$20 - $22/hr

Amazon Returns Management: * Navigate Amazon's return system proficiently, leveraging your understanding of motorcycle products and accessories to adhere to their policies and procedures. * Ensure ...

Astec Industries

Parts Returns Specialist

Chattanooga, TN

$16.50 - $22/hr

By managing returns effectively, the Return Specialist helps minimize financial loss, reduce unnecessary returns, and support overall business operations. The ideal candidate will have expertise in ...

New

Astec Industries

Parts Returns Specialist

Chattanooga, TN · On-site

$16.50 - $22/hr

By managing returns effectively, the Return Specialist helps minimize financial loss, reduce unnecessary returns, and support overall business operations. The ideal candidate will have expertise in ...

Sonepar

Returns Coordinator

Salt Lake City, UT · On-site

$20.25 - $27.25/hr

Returns Management * Coordinate and process all Return Merchandise Authorizations (RMAs) with vendors. * Review return requests for accuracy and compliance with vendor policies. * Prepare shipping ...

Sonepar

Returns Coordinator

Salt Lake City, UT

$20.25 - $27.25/hr

Returns Management * Coordinate and process all Return Merchandise Authorizations (RMAs) with vendors. * Review return requests for accuracy and compliance with vendor policies. * Prepare shipping ...

Renovation Brands

Returns Coordinator

Florence, AL · On-site

$18/hr

The Returns Coordinator supports inventory accuracy and customer satisfaction by processing returns, managing sample program fulfillment, and assisting with general warehouse operations including ...

Renovation Brands

Returns Coordinator

Florence, AL · On-site

$18/hr

The Returns Coordinator supports inventory accuracy and customer satisfaction by processing returns, managing sample program fulfillment, and assisting with general warehouse operations including ...

SDC Designs

Repairs and Returns Coordinator

Manhattan, NY · On-site

$21.63 - $26.44/hr

The ideal candidate will be responsible for managing returns, overseeing the repair process, and ensuring smooth communication between the company, customers, and external contractors. This person ...

SDC Designs

Repairs and Returns Coordinator

New York, NY

$21.63 - $26.44/hr

The ideal candidate will be responsible for managing returns, overseeing the repair process, and ensuring smooth communication between the company, customers, and external contractors. This person ...

Xometry Europe

Returns & Claims Associate

$18.25 - $24.50/hr

Returns & Claims Associate Georgia Xometry powers the industries of today and tomorrow by ... Key Responsibilities 1. Claims Management (All Claim Types) * Register, review, and resolve ...

SDC Designs

Repairs and Returns Coordinator

Manhattan, NY · On-site

$21.63 - $26.44/hr

The ideal candidate will be responsible for managing returns, overseeing the repair process, and ensuring smooth communication between the company, customers, and external contractors. This person ...

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Returns Manager information

What are some common challenges faced by Returns Managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What are Returns Managers?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the key skills and qualifications needed to thrive as a Returns Manager, and why are they important?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.
More about Returns Manager jobs
What cities are hiring for Returns Manager jobs? Cities with the most Returns Manager job openings:
What are the most commonly searched types of Returns jobs? The most popular types of Returns jobs are:
What states have the most Returns Manager jobs? States with the most job openings for Returns Manager jobs include:
What job categories do people searching Returns Manager jobs look for? The top searched job categories for Returns Manager jobs are:
Returns Manager jobs near you
Infographic showing various Returns Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Technical Support & Returns Manager

Dentsply Sirona

York, PA • On-site

$130K - $140K/yr

Full-time

Posted 17 days ago

Dentsply Sirona rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Requistion ID: 83679
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.
Dentsply Sirona's products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona's headquarter is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.
As the Technical Support & Returns Manager- US Repair Center, you will lead the returns processing and technical support operations to ensure efficient performance, achievement ofservice and productivty targets, and continuous improvement through Lean practices. This role fosters a team-oriented environment, ensures compliance with Quaity System Regulations, ISO standards, and company policies, and promotes a strong culture of safety and operational excellence. Success in this position requires effective, persuasive communication across multiple functional levels.
Key Responsibilites:
  • Lead daily technical support and returns processing operations by effectively leveraging resources, processes, and systems to meet customer requirements, schedule adherence, and cost objectives
  • Provide strong leadership to direct reports by monitoring work progress, ensuring quality and productivity standards are met, and proactively addressing employee concerns whether formally or informally raised.
  • Oversee communication channels within the technical support function, ensuring effective coordination with channel partners, sales representatives, and end users.
  • Drive employee development through performance management activities including evaluations, compensation recommendations, recognition programs, coaching, counseling, Individual Development Plans (IDPs), and corrective actions as needed.
  • Evaluate, design, implement, and continuously improve processes and procedures within technical support and returns functions, incorporating Lean principles to drive efficiency, cost savings, and effectiveness.
  • Collaborate cross-functionally with logistics, engineering, purchasing, and operations to optimize processes supporting technical support and returns.
  • Define and manage reporting requirements, service level metrics, and communication strategies to ensure alignment with internal and external customer expectations.
  • Ensure compliance with company policies and applicable regulatory requirements, including FDA, ISO, EPA, and OSHA standards, as well as adherence to safety and HR programs.
  • Lead full-cycle talent management activities including interviewing, hiring, onboarding, and training new team members.
  • Ensure adherence to complaint handling processes and regulatory requirements.
  • Promote and maintain a culture of safety, quality, and operational efficiency within the U.S. Repair Center.
  • Develop, implement, and enforce service policies and procedures to support consistent operational performance.
  • Identify and implement cost-saving opportunities through the effective use of technology and process improvements.
  • Partner with cross-functional teams to resolve customer and product return issues, ensuring timely and effective solutions.

Education:
  • Bachelor's Degree required or equivalent combination of education and experience.

Certifications/Licensing:
  • Lean Six Sigma green belt certification a plus.

Years and Type of Experience:
  • 3-5 years experience in a customer service environment, preferably with technical background and returns preferred. Previous supervisory and/or lead experience in a service environment a plus.

Key Required Skills, Knowledge and Capabilities:
  • Proficient in Microsoft Office based systems, demonstrated ability to utilize data for presentation of thought and decision making.
  • Advanced understanding of lean principles and experience implementing in an operational environment.
  • Ability to effectively motivate, train, coach, mentor and provide leadership to direct reports.
  • Excellent oral and written communication skills
  • Strong organizational skillset with orientation towards detailed work
  • Working knowledge of SAP preferred or similar ERP systems.
  • Customer focused orientation with internal and external customers
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and regulatory documentation. Ability to write routine reports, correspondence and process documents.

The base salary and target annual incentive for this role located in Pennsylvania is between $130,000 - $140,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.
Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.
Eligibility: All successful applicants must be eligible to work in the country the position is based.
Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.
Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.
Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.

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