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Returns Department Manager Jobs (NOW HIRING)

Tommy Bahama

Manager, Returns

Lyons, GA · On-site

$60 - $80/hr

Essential Job Functions Manage the Returns department directly and/or through assigned Supervisors, Leads, and supporting clerical staff by providing leadership, direction, coaching, and ...

Oxford Industries, Inc.

Manager, Returns

Lyons, GA · On-site

Manage the Returns department directly and/or through assigned Supervisors, Leads, and supporting clerical staff by providing leadership, direction, coaching, and accountability to ensure safe ...

Oxford Industries

Manager, Returns

Lyons, GA · On-site

Manage the Returns department directly and/or through assigned Supervisors, Leads, and supporting clerical staff by providing leadership, direction, coaching, and accountability to ensure safe ...

MEYER DISTRIBUTING INC

Returns Inspector

Jasper, IN · On-site

$18/hr

Must adapt to changes in the work environment, manage competing demands, and deal with frequent ... Meyer Returns Department Overview. Meyer Distributing is a complete wholesale distributor ...

MEYER DISTRIBUTING INC

Returns Inspector

Jasper, IN · On-site

$18/hr

Must adapt to changes in the work environment, manage competing demands, and deal with frequent ... Meyer Returns Department Overview. Meyer Distributing is a complete wholesale distributor ...

HD Supply

GWA- Returns Dept 2pm-10:30p

Forest Park, GA · On-site

$16.25 - $19.50/hr

... departments within a distribution center, including case pick, shipping, receiving, returns ... Examines and inspects stock items for wear and defects and notifies management of inventory issues.

HD Supply

GWA- Returns Dept 2pm-10:30p

Forest Park, GA · On-site

$16.25 - $19.50/hr

... departments within a distribution center, including case pick, shipping, receiving, returns ... Examines and inspects stock items for wear and defects and notifies management of inventory issues.

Werner

Returns Coordinator

Raleigh, NC · On-site

$17.75 - $24.25/hr

... management system. * Communicate proactively with customers, carriers, and internal departments regarding return status, resolution, and any discrepancies. * Coordinate with warehouse staff for the ...

The Paper Store

Department Manager

Jenkintown, PA · On-site

$250/hr

The Department Manager responsibilities also include: building and inspiring high-performing teams ... Thank the customer sincerely and invite them to return and shop with us again Be a TPS Brand ...

H&M

Department Manager

Florence, SC · On-site

$16 - $18/hr

Manage your department in a cost-efficient way ... Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges

New

H&M

Department Manager

Niagara Falls, NY · On-site

$19.75 - $22/hr

Manage your department in a cost-efficient way ... Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges

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How much do returns department manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for returns department manager in the United States is $30.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $33.65 per hour, depending on experience, location, and employer.

What is a returns department manager?

Returns Department Managers are professionals responsible for overseeing the process of returning products in a retail or warehouse environment. They manage the team handling returned goods, ensure efficient processing, and work to minimize losses from returns. Their duties also include developing return policies, coordinating with customer service, and analyzing return data to improve operations. Effective Returns Department Managers help maintain customer satisfaction and streamline reverse logistics for their organization.

What are the key skills and qualifications needed to thrive as a returns department manager?

To thrive as a Returns Department Manager, you need expertise in inventory management, process optimization, and team leadership, typically supported by a bachelor’s degree in business or supply chain management. Familiarity with warehouse management systems (WMS), enterprise resource planning (ERP) software, and return merchandise authorization (RMA) tools is essential. Strong problem-solving, communication, and organizational skills help you manage high volumes of returned goods and coordinate with multiple departments. These competencies ensure efficient return processes, minimize losses, and maintain customer satisfaction in a dynamic logistics environment.

What are some common challenges faced by a returns department manager, and how can they be effectively addressed?

Returns Department Managers often encounter challenges such as managing high volumes of returned products, ensuring timely processing, and maintaining accuracy in inventory records. Effective communication with other departments, such as Customer Service and Warehouse teams, is crucial for resolving issues quickly and minimizing disruptions. Implementing clear processes, utilizing technology for tracking, and providing ongoing staff training can help address these challenges and ensure smooth operations within the returns department.

What is the difference between Returns Department Manager vs Returns Associate?

Returns Department ManagerReturns Associate
Oversees the entire returns process, manages staff, develops policies, and handles escalations.Handles daily return transactions, assists customers, and processes return requests under supervision.

The Returns Department Manager typically has more responsibilities, including team management and policy development, while the Returns Associate focuses on executing return procedures and customer service. Both roles are essential in retail environments, but they differ significantly in scope and seniority.

What cities are hiring for Returns Department Manager jobs?

Cities with the most Returns Department Manager job openings:

What are the most commonly searched types of Returns Department jobs?

The most popular types of Returns Department jobs are:

What states have the most Returns Department Manager jobs?

States with the most job openings for Returns Department Manager jobs include:

Returns Department Manager jobs near you

Returns Department Shipper / Receiver

United Refrigeration Inc.

Goodyear, AZ • On-site

$17.50 - $21.25/hr

Full-time

Posted 7 days ago

Job description

Overview
General Summary
Responsible for receiving, processing, documenting, and shipping defective and returned products in accordance with vendor return procedures.
Supervisor
Returns Manager
Responsibilities
Essential Job Functions
  1. Receive defective product from branches and enter the product into the OS.
  2. Verify that the information entered by the branch into the OS matches the defective product received, including date codes and serial numbers.
  3. Place incoming product in the designated collection area identified by vendor name and account number.
  4. Process weekly, bi-monthly, and monthly vendor returns.
  5. Verify that the piece count in the OS matches the physical piece count on hand.
  6. When an RGA is not required, create an RMPO and send the parts to the vendor.
  7. When an RGA is required, submit the request to the vendor by email with the required Excel report.
  8. Upload EDI files to the vendor's portal when required.
  9. When individual claim entry is required through a vendor portal, forward the paperwork to the Philadelphia Returns Office and retain the parts for 90 days in case the vendor requests their return.
  10. For vendors operating on a percentage-of-sales arrangement, create RMPOs and provide the batch number to the Claims Specialist.
  11. Send vendor-tag paperwork to the Philadelphia Returns Office.
  12. Send batch numbers to the Claims Clerk by email when paper forms are not required.
  13. Participate in the October physical inventory.
  14. Attempt to return all product in the Returns Center to the appropriate vendors before physical inventory.
  15. Count all product remaining in the Returns Center on the day of physical inventory.
  16. Reconcile product in transit by contacting branches as necessary.
  17. Send all product that is not required to be returned to a vendor to the scrap yard.
  18. Provide the scrap yard check to the Returns Manager for deposit.

Qualifications
Skills and Abilities
  1. Knowledge of inventory receiving procedures required.
  2. Ability to accurately verify product information, including date codes, serial numbers, and piece counts.
  3. Ability to accurately process return information in OS.
  4. Ability to follow vendor-specific return procedures.
  1. Fork lift experience mandatory requirement

Equipment / Systems
  1. Computer.
  2. Vendor portals.
  3. Excel.

Work Conditions
  1. Climate Controlled Warehouse Environment
  2. Daily handling of previously installed A/C and refrigeration parts.
  3. Heavy lifting required
  4. Physical inventory is conducted annually in October.

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