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Returns Department Manager Jobs in Arizona (NOW HIRING)

Cavender's

Dept Mgr - Ladies'

Goodyear, AZ · On-site

Overview The Department Manager is a member of the Store Management Team. They are responsible for ... returns and exchanges. o Handle associate assignments and concerns. • Assist in the effort to ...

Cavender's

Dept Mgr - Men's

Goodyear, AZ · On-site

Overview The Department Manager is a member of the Store Management Team. They are responsible for ... returns and exchanges. o Handle associate assignments and concerns. • Assist in the effort to ...

Cavender's

Dept Mgr - Men's

Gilbert, AZ · On-site

Overview The Department Manager is a member of the Store Management Team. They are responsible for ... returns and exchanges. o Handle associate assignments and concerns. · Assist in the effort to ...

Cavender's

Dept Mgr - Ladies'

Gilbert, AZ · On-site

Overview The Department Manager is a member of the Store Management Team. They are responsible for ... returns and exchanges. o Handle associate assignments and concerns. • Assist in the effort to ...

Cavender's

Dept Mgr - Men's

Gilbert, AZ · On-site

Overview The Department Manager is a member of the Store Management Team. They are responsible for ... returns and exchanges. o Handle associate assignments and concerns. • Assist in the effort to ...

Cavender's

Dept Mgr - Ladies'

Goodyear, AZ · On-site

Overview The Department Manager is a member of the Store Management Team. They are responsible for ... returns and exchanges. o Handle associate assignments and concerns. · Assist in the effort to ...

Cavender's

Dept Mgr - Men's

Goodyear, AZ · On-site

Overview The Department Manager is a member of the Store Management Team. They are responsible for ... returns and exchanges. o Handle associate assignments and concerns. · Assist in the effort to ...

Cavender's

Dept Mgr - Ladies'

Gilbert, AZ · On-site

Overview The Department Manager is a member of the Store Management Team. They are responsible for ... returns and exchanges. o Handle associate assignments and concerns. · Assist in the effort to ...

W3Global Inc.

Lighting Department Manger

Phoenix, AZ · On-site

$30 - $45/hr

The Lighting Department Manager is responsible for leading lighting operations with a primary focus ... Oversee post-event returns, ensuring inspection, servicing, and readiness before re-entry into ...

Natural Grocers

Grocery/Bulk Dept Manager

Tucson, AZ · On-site

$19/hr

Department Managers are responsible for the success of their own department and are required to ... Handling register functions including backup cashiering, managing customer returns, addressing ...

Natural Grocers

Grocery/Bulk Dept Manager

Tucson, AZ

$19/hr

Department Managers are responsible for the success of their own department and are required to ... Handling register functions including backup cashiering, managing customer returns, addressing ...

Natural Grocers

Grocery/Bulk Dept Manager

Tucson, AZ · On-site

$19/hr

Department Managers are responsible for the success of their own department and are required to ... Handling register functions including backup cashiering, managing customer returns, addressing ...

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All JobsReturns Department JobsReturns Department Manager JobsReturns Department Manager Jobs in Arizona

Returns Department Manager information

What is a returns department manager?

Returns Department Managers are professionals responsible for overseeing the process of returning products in a retail or warehouse environment. They manage the team handling returned goods, ensure efficient processing, and work to minimize losses from returns. Their duties also include developing return policies, coordinating with customer service, and analyzing return data to improve operations. Effective Returns Department Managers help maintain customer satisfaction and streamline reverse logistics for their organization.

What are the key skills and qualifications needed to thrive as a returns department manager?

To thrive as a Returns Department Manager, you need expertise in inventory management, process optimization, and team leadership, typically supported by a bachelor’s degree in business or supply chain management. Familiarity with warehouse management systems (WMS), enterprise resource planning (ERP) software, and return merchandise authorization (RMA) tools is essential. Strong problem-solving, communication, and organizational skills help you manage high volumes of returned goods and coordinate with multiple departments. These competencies ensure efficient return processes, minimize losses, and maintain customer satisfaction in a dynamic logistics environment.

What are some common challenges faced by a returns department manager, and how can they be effectively addressed?

Returns Department Managers often encounter challenges such as managing high volumes of returned products, ensuring timely processing, and maintaining accuracy in inventory records. Effective communication with other departments, such as Customer Service and Warehouse teams, is crucial for resolving issues quickly and minimizing disruptions. Implementing clear processes, utilizing technology for tracking, and providing ongoing staff training can help address these challenges and ensure smooth operations within the returns department.

What is the difference between Returns Department Manager vs Returns Associate?

Returns Department ManagerReturns Associate
Oversees the entire returns process, manages staff, develops policies, and handles escalations.Handles daily return transactions, assists customers, and processes return requests under supervision.

The Returns Department Manager typically has more responsibilities, including team management and policy development, while the Returns Associate focuses on executing return procedures and customer service. Both roles are essential in retail environments, but they differ significantly in scope and seniority.

What cities in Arizona are hiring for Returns Department Manager jobs?

Cities in Arizona with the most Returns Department Manager job openings:

Returns Department Manager jobs near you

Returns Department Shipper / Receiver

United Refrigeration Inc.

Goodyear, AZ • On-site

$17.50 - $21.25/hr

Full-time

Posted 7 days ago

Job description

Overview
General Summary
Responsible for receiving, processing, documenting, and shipping defective and returned products in accordance with vendor return procedures.
Supervisor
Returns Manager
Responsibilities
Essential Job Functions
  1. Receive defective product from branches and enter the product into the OS.
  2. Verify that the information entered by the branch into the OS matches the defective product received, including date codes and serial numbers.
  3. Place incoming product in the designated collection area identified by vendor name and account number.
  4. Process weekly, bi-monthly, and monthly vendor returns.
  5. Verify that the piece count in the OS matches the physical piece count on hand.
  6. When an RGA is not required, create an RMPO and send the parts to the vendor.
  7. When an RGA is required, submit the request to the vendor by email with the required Excel report.
  8. Upload EDI files to the vendor's portal when required.
  9. When individual claim entry is required through a vendor portal, forward the paperwork to the Philadelphia Returns Office and retain the parts for 90 days in case the vendor requests their return.
  10. For vendors operating on a percentage-of-sales arrangement, create RMPOs and provide the batch number to the Claims Specialist.
  11. Send vendor-tag paperwork to the Philadelphia Returns Office.
  12. Send batch numbers to the Claims Clerk by email when paper forms are not required.
  13. Participate in the October physical inventory.
  14. Attempt to return all product in the Returns Center to the appropriate vendors before physical inventory.
  15. Count all product remaining in the Returns Center on the day of physical inventory.
  16. Reconcile product in transit by contacting branches as necessary.
  17. Send all product that is not required to be returned to a vendor to the scrap yard.
  18. Provide the scrap yard check to the Returns Manager for deposit.

Qualifications
Skills and Abilities
  1. Knowledge of inventory receiving procedures required.
  2. Ability to accurately verify product information, including date codes, serial numbers, and piece counts.
  3. Ability to accurately process return information in OS.
  4. Ability to follow vendor-specific return procedures.
  1. Fork lift experience mandatory requirement

Equipment / Systems
  1. Computer.
  2. Vendor portals.
  3. Excel.

Work Conditions
  1. Climate Controlled Warehouse Environment
  2. Daily handling of previously installed A/C and refrigeration parts.
  3. Heavy lifting required
  4. Physical inventory is conducted annually in October.

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