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Returns Department Manager Jobs in Tennessee (NOW HIRING)

Electronic Express

Warehouse Returns

Nashville, TN · On-site

$15.50 - $18.25/hr

Manage and process incoming returned merchandise, ensuring careful handling of all products ... the returns department to ensure everyone is abreast of the latest procedures and methods.

Theoris

Warehouse Associate - Returns

Nashville, TN · On-site

$16.50 - $16.78/hr

... Returns Department, processing printer parts and other products returned by customers. This is a ... Ability to follow directions and manage time effectively. * Strong teamwork and communication ...

New

Kroger

BAKERY/DEPT MANAGER ON DECK

Nashville, TN · On-site

$17.50 - $23.75/hr

... department manager position. Travel within the division to train and provide relief. Create an ... Establish and maintain a safe and clean environment that encourages our customers to return.

Kroger

GROCERY/DEPT MANAGER ON DECK

Nashville, TN · On-site

$18.25 - $22.50/hr

... department manager position. Travel within the division to train and provide relief. Create an ... Establish and maintain a safe and clean environment that encourages our customers to return.

Kroger

GROCERY/DEPT MANAGER ON DECK

Brentwood, TN · On-site

$18 - $22/hr

... department manager position. Travel within the division to train and provide relief. Create an ... Establish and maintain a safe and clean environment that encourages our customers to return.

Kroger

DELI/DEPT MANAGER ON DECK

Nashville, TN · On-site

$15.75 - $21.25/hr

... department manager position. Travel within the division to train and provide relief. Create an ... Establish and maintain a safe and clean environment that encourages our customers to return.

Kroger

BAKERY/DEPT MANAGER ON DECK

Spring Hill, TN · On-site

$17 - $23/hr

... department manager position. Travel within the division to train and provide relief. Create an ... Establish and maintain a safe and clean environment that encourages our customers to return.

Kroger

FRONT END/ASST DEPT LEADER

Hermitage, TN · On-site

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and ...

KELE

Distribution Clerk

Memphis, TN

$14 - $17.25/hr

Our goal is to empower progress for maintenance managers, engineers, contractors, and all those ... Opens, logs, and transfers returned goods to the Returns department and help re-box and stock large ...

Kele

Distribution Clerk

Memphis, TN · On-site

$14 - $17.25/hr

Our goal is to empower progress for maintenance managers, engineers, contractors, and all those ... Opens, logs, and transfers returned goods to the Returns department and help re-box and stock large ...

Kroger

Grocery Night Clerk

Nashville, TN · On-site

$14.50 - $17.25/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Bartlett, TN · On-site

$13.50 - $15.75/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Oakland, TN · On-site

$13.25 - $15.75/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Jackson, TN · On-site

$12.50 - $14.75/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Franklin, TN · On-site

$14.75 - $17.50/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

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Returns Department Manager information

What is a returns department manager?

Returns Department Managers are professionals responsible for overseeing the process of returning products in a retail or warehouse environment. They manage the team handling returned goods, ensure efficient processing, and work to minimize losses from returns. Their duties also include developing return policies, coordinating with customer service, and analyzing return data to improve operations. Effective Returns Department Managers help maintain customer satisfaction and streamline reverse logistics for their organization.

What are the key skills and qualifications needed to thrive as a returns department manager?

To thrive as a Returns Department Manager, you need expertise in inventory management, process optimization, and team leadership, typically supported by a bachelor’s degree in business or supply chain management. Familiarity with warehouse management systems (WMS), enterprise resource planning (ERP) software, and return merchandise authorization (RMA) tools is essential. Strong problem-solving, communication, and organizational skills help you manage high volumes of returned goods and coordinate with multiple departments. These competencies ensure efficient return processes, minimize losses, and maintain customer satisfaction in a dynamic logistics environment.

What are some common challenges faced by a returns department manager, and how can they be effectively addressed?

Returns Department Managers often encounter challenges such as managing high volumes of returned products, ensuring timely processing, and maintaining accuracy in inventory records. Effective communication with other departments, such as Customer Service and Warehouse teams, is crucial for resolving issues quickly and minimizing disruptions. Implementing clear processes, utilizing technology for tracking, and providing ongoing staff training can help address these challenges and ensure smooth operations within the returns department.

What is the difference between Returns Department Manager vs Returns Associate?

Returns Department ManagerReturns Associate
Oversees the entire returns process, manages staff, develops policies, and handles escalations.Handles daily return transactions, assists customers, and processes return requests under supervision.

The Returns Department Manager typically has more responsibilities, including team management and policy development, while the Returns Associate focuses on executing return procedures and customer service. Both roles are essential in retail environments, but they differ significantly in scope and seniority.

What cities in Tennessee are hiring for Returns Department Manager jobs?

Cities in Tennessee with the most Returns Department Manager job openings:

Returns Department Manager jobs near you

Warehouse Returns

Electronic Express

Nashville, TN • On-site

$15.50 - $18.25/hr

Full-time

Medical, PTO

Posted 24 days ago

Key responsibilities

  • Manage and process incoming returned merchandise, ensuring careful handling of all products.

  • Inspect returned items for damages or discrepancies and categorize returns accordingly.

  • Operate the warehouse management system to track and record all returns actions.

Electronic Express rating

4.0

Company rating: 4.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Posting: Warehouse Returns Associate

Job Description

Electronic Express is excited to announce the availability of a new career opportunity within our logistics and supply chain operations. We are currently seeking a dedicated and skilled individual to fill the position of Warehouse Returns Associate. This full-time role is designed for someone who is eager to contribute significantly to the handling, sorting, and processing of returned merchandise. The position is based in our main warehouse and is not eligible for remote work. By joining our team, you will be stepping into a fast-paced, dynamic environment where your efforts play a direct role in our company's operational success.

As a Warehouse Returns Associate, you will be integral in ensuring that all returns are processed in an efficient and timely manner, maintaining the high standards that Electronic Express sets for customer satisfaction and operational excellence. You will work closely with various teams, including inventory management and customer service, to handle returns flawlessly and uphold the reputation of the company.

Duties and Responsibilities
  • Manage and process incoming returned merchandise, ensuring careful handling of all products.
  • Inspect returned items for any damages or discrepancies against the original orders.
  • Efficiently categorize returns according to guidelines (restock, repair, replace, refund).
  • Communicate effectively with vendors to discuss and resolve return issues.
  • Operate the warehouse management system to accurately track and record all returns actions.
  • Collaborate with the inventory team to update and maintain accurate records of inventory levels.
  • Ensuring compliance with established return procedures and maintaining effective internal control over the physical product flow to safeguard assets.
  • Monitor reports to ensure inventory is correct, and product flow through the returns process is timely and efficient.
  • Actively participate in team meetings to discuss improvement opportunities in the returns process.
  • Assist in training new staff in the returns department to ensure everyone is abreast of the latest procedures and methods.
Requirements
  • Proven experience in retail or warehouse operations, specifically related to returns and inventory management.
  • Excellent organizational and time management skills to handle various tasks in a high-paced environment.
  • Strong knowledge and understanding of inventory control principles and practices.
  • Proficient in the use of computers and warehouse management software to maintain records and create reports.
  • Exceptional communication and interpersonal skills to effectively interact with team members and vendors.
  • Ability to lead, coach, and motivate staff, ensuring high levels of productivity and team spirit.
  • Demonstrate capability to follow through and resolve any issues regarding returns in collaboration with relevant parties.
  • Must be able to physically stand for extended periods, lift heavy objects when necessary, and perform repetitive tasks with accuracy.
  • Commitment to maintaining a safe work environment, adhering strictly to safety regulations and operational standards.
  • Dynamic problem-solving skills and the ability to adapt quickly to shifting priorities and demands.
Benefits
  • Paid Time Off
  • Health Insurance
  • Employee Discount


What Electronic Express employees say

Pay

Hours and flexibility

Workplace

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