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Returns Department Manager Jobs in Tennessee (NOW HIRING)

Kroger

STORE/NIGHT CLERK

Clarksville, TN · On-site

$11.75 - $15.75/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Dyersburg, TN · On-site

$12.50 - $14.75/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Farragut, TN · On-site

$13.25 - $15.50/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Maryville, TN · On-site

$12.25 - $14.50/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Pigeon Forge, TN · On-site

$14 - $16.50/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Knoxville, TN · On-site

$14.25 - $17/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Memphis, TN · On-site

$13.50 - $16/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Cordova, TN

$13 - $15.25/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Nashville, TN · On-site

$14.50 - $17.25/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Nashville, TN

$14.50 - $17.25/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Nashville, TN · On-site

$13.50 - $16/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Nashville, TN · On-site

$14.50 - $17.25/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

STORE/NIGHT TEAM MEMBER

Tullahoma, TN · On-site

$12 - $15.50/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Brentwood, TN

$14.25 - $16.75/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Knoxville, TN · On-site

$12.25 - $14.75/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Memphis, TN

$13.50 - $15.75/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

White House, TN · On-site

$14.50 - $17/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Gallatin, TN

$14 - $16.75/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Powell, TN

$12.75 - $15/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

Kroger

Grocery Night Clerk

Knoxville, TN · On-site

$12.75 - $15/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and ...

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Showing results 21-40

All JobsReturns Department JobsReturns Department Manager JobsReturns Department Manager Jobs in Tennessee

Returns Department Manager information

What is a returns department manager?

Returns Department Managers are professionals responsible for overseeing the process of returning products in a retail or warehouse environment. They manage the team handling returned goods, ensure efficient processing, and work to minimize losses from returns. Their duties also include developing return policies, coordinating with customer service, and analyzing return data to improve operations. Effective Returns Department Managers help maintain customer satisfaction and streamline reverse logistics for their organization.

What are the key skills and qualifications needed to thrive as a returns department manager?

To thrive as a Returns Department Manager, you need expertise in inventory management, process optimization, and team leadership, typically supported by a bachelor’s degree in business or supply chain management. Familiarity with warehouse management systems (WMS), enterprise resource planning (ERP) software, and return merchandise authorization (RMA) tools is essential. Strong problem-solving, communication, and organizational skills help you manage high volumes of returned goods and coordinate with multiple departments. These competencies ensure efficient return processes, minimize losses, and maintain customer satisfaction in a dynamic logistics environment.

What are some common challenges faced by a returns department manager, and how can they be effectively addressed?

Returns Department Managers often encounter challenges such as managing high volumes of returned products, ensuring timely processing, and maintaining accuracy in inventory records. Effective communication with other departments, such as Customer Service and Warehouse teams, is crucial for resolving issues quickly and minimizing disruptions. Implementing clear processes, utilizing technology for tracking, and providing ongoing staff training can help address these challenges and ensure smooth operations within the returns department.

What is the difference between Returns Department Manager vs Returns Associate?

Returns Department ManagerReturns Associate
Oversees the entire returns process, manages staff, develops policies, and handles escalations.Handles daily return transactions, assists customers, and processes return requests under supervision.

The Returns Department Manager typically has more responsibilities, including team management and policy development, while the Returns Associate focuses on executing return procedures and customer service. Both roles are essential in retail environments, but they differ significantly in scope and seniority.

What cities in Tennessee are hiring for Returns Department Manager jobs?

Cities in Tennessee with the most Returns Department Manager job openings:

Returns Department Manager jobs near you

STORE/NIGHT CLERK

Kroger

Clarksville, TN • On-site

$11.75 - $15.75/hr

Part-time

Posted 21 days ago

Kroger rating

6.0

Company rating: 6.0 out of 10

Based on 4,481 frontline employees who took The Breakroom Quiz

61st of 124 rated grocery stores

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, and subtraction)
- Effective communication skills
Desired
- Any retail experience
- Second language (speaking, reading and/or writing)
 

- Promote trust and respect among associates
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
- Check product quality to ensure freshness; review sell by dates and take appropriate action
- Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
- Report product ordering/shipping discrepancies to the department manager
- Display a positive attitude
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks/issues and illegal activity, including robbery, theft or fraud
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
 

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About Kroger

Sourced by ZipRecruiter

Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025

Industry

Supermarkets and grocery stores

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

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