The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery ...
The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery ...
Operations Manager
Austin, TX · On-site
$80 - $100/hr
Our mission is to make online shopping and returns effortless from start to finish by improving one ... About the Role We are hiring an Operations Manager to lead and optimize warehouse and delivery ...
Operations Manager
Austin, TX · On-site
$80 - $100/hr
Our mission is to make online shopping and returns effortless from start to finish by improving one ... About the Role We are hiring an Operations Manager to lead and optimize warehouse and delivery ...
Sr Mgr, Returns & Operations
Chicago, IL · On-site
The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery ...
Sr Mgr, Returns & Operations
Chicago, IL · On-site
The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Sr. Operations Manager, DC
Fort Worth, TX · On-site
Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns ... Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders. * Drive ...
Sr. Operations Manager, DC
Fort Worth, TX · On-site
Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns ... Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders. * Drive ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... In this role, you'll be at the center of product flow--managing returned inventory, resolving ...
Return Operations Manager information
See salary details
$31K - $39K
20% of jobs
$40.9K is the 25th percentile. Wages below this are outliers.
$39K - $46.9K
20% of jobs
The median wage is $52.7K / yr.
$46.9K - $54.9K
14% of jobs
$54.9K - $62.8K
9% of jobs
$62.8K - $70.8K
11% of jobs
$72.4K is the 75th percentile. Wages above this are outliers.
$70.8K - $78.7K
6% of jobs
$78.7K - $86.7K
6% of jobs
$86.7K - $94.6K
4% of jobs
$94.6K - $102.6K
3% of jobs
$102.6K - $110.5K
2% of jobs
$110.5K - $118.5K
4% of jobs
$31K
$63.5K
$118.5K
How much do return operations manager jobs pay per year?
As of Sep 9, 2026, the average yearly pay for return operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Return Operations Manager jobs?
Cities with the most Return Operations Manager job openings:
What states have the most Return Operations Manager jobs?
States with the most job openings for Return Operations Manager jobs include:
What are popular job titles related to Return Operations Manager jobs?
For Return Operations Manager jobs, the most frequently searched job titles are:
Sr Mgr, Returns & Operations
Chicago, IL • Hybrid
Zoro •
Retail • 201 - 500 employees201 - 500 employees
Full-time
Posted 6 days ago
Job description
Job Summary:
The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery exceptions. This role defines the operating model, uses operational and financial analysis to guide decisions, and develops capabilities that improve customer outcomes, operating cost, and scalability.
Duties and Responsibilities:
- Lead post-delivery operations, including returns, replacements, warranty claims, missing or incorrect items, warehouse operations, and other customer-resolution activities.
- Develop and execute the Returns & Operations strategy and establish scalable operating processes, governance, and service standards.
- Develop business cases and operating requirements for Zoro's current & future capabilities including third-party logistics partnerships and Zoro-operated fulfillment capabilities.
- Establish key performance indicators, dashboards, and operating reviews to improve customer outcomes, reduce operating costs, and prioritize investments.
- Lead cross-functional initiatives and present recommendations to senior leaders concerning post-delivery strategy, operational improvements, and investments.
- Improve operational performance through automation, process optimization, Lean principles, and technology that increase efficiency, improve service levels, and reduce defects.
- Manage relationships with vendors and third-party logistics providers by establishing performance expectations, governance processes, and accountability.
- Develop employees through coaching and succession planning, and establish clear accountability for customer, operational, and financial outcomes.
Qualifications:
- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field required.
- 7+ years' experience in logistics, supply chain, fulfillment, distribution, or operations required.
- 5+ years' experience managing employees and leading cross-functional teams required.
- Experience developing and executing operational strategies and scalable processes required.
- Experience leading cross-functional initiatives that improve customer and business outcomes required.
- Experience leading automation, continuous-improvement, or process-optimization initiatives using Lean, Six Sigma, or similar methodologies required.
- Experience in fulfillment operations, reverse logistics, warehouse management, or third-party logistics networks required.
Preferred Qualifications:
- MBA or Master's degree preferred.
Work Location
This is a hybrid role based in Janesville, WI. The selected candidate may designate Zoro's Chicago, IL office as their primary office location; however, regular onsite work in Janesville will be required to support warehouse operations, team leadership, and cross-functional collaboration.
About Zoro
Sourced by ZipRecruiter
Industry
Retail
Company size
201 - 500 Employees
Headquarters location
IL, US
Year founded
2010