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Returns Manager Jobs (NOW HIRING)

Returns Associate

Calabasas, CA · On-site

$20 - $23/hr

The ideal candidate will be responsible for processing returns, managing inventory, and ensuring that our customers receive exceptional service. Key Responsibilities: - Process and inspect returned ...

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Excellent written and verbal communication skills Company Description Lost Returns manages lost and found solutions - providing cutting edge technologies to multiple vertical industries, such as ...

Returns Coordinator / Buyer Assistant

Hartland, WI · On-site

$19.50 - $25.75/hr

Key Responsibilities Returns Management * Process all customer and vendor return authorizations from initiation through resolution * Coordinate with warehouse staff to inspect, sort, and disposition ...

Returns Coordinator / Buyer Assistant

Hartland, WI · On-site

$19.50 - $25.75/hr

Key Responsibilities Returns Management * Process all customer and vendor return authorizations from initiation through resolution * Coordinate with warehouse staff to inspect, sort, and disposition ...

Returns

Libertyville, IL · On-site

$15.50 - $18.50/hr

Manage system receiving, processing returns, and cosmetic grading of cell phones and accessories * Use bar code scanners Returns Associate Requirements * Must possess intermediate level computer ...

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Returns Manager information

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

More about Returns Manager jobs

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What are the most commonly searched types of Returns jobs?

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Infographic showing various Returns Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Returns Associate

Calabasas, CA • On-site

Naked Wardrobe
Retail • 11 - 50 employees

$20 - $23/hr

Full-time

Re-posted 14 days ago


Job description

We are seeking a detail-oriented and motivated Returns Warehouse Associate to join our team. This position is crucial for maintaining efficient operation within our returns processing department. The ideal candidate will be responsible for processing returns, managing inventory, and ensuring that our customers receive exceptional service.
Key Responsibilities:
- Process and inspect returned apparel items for damages or discrepancies according to company standards.
- Update and maintain accurate inventory records in our warehouse management system.
- Prepare items for restocking or refurbishing as necessary.
- Collaborate with the customer service team to address return-related inquiries and issues.
- Assist in organizing the warehouse space to optimize efficiency and workflow.
- Ensure proper handling and packaging of items to prevent damage during return shipments.
- Maintain a clean and organized work environment to comply with safety and operational standards.
Qualifications:
- High school diploma or equivalent required; additional education or certifications in warehouse management is a plus.
- Previous experience in a warehouse or retail environment, preferably in a returns or inventory role.
- Strong attention to detail and ability to accurately complete paperwork.
- Proficient in using warehouse management software and Microsoft Office Suite.
- Excellent communication skills and the ability to work well in a team-oriented environment.
- Ability to lift heavy items (up to 50 lbs) and perform physical tasks as needed.
- Strong problem-solving skills and initiative to handle tasks with minimal supervision.
Compensation: $20.00 - $23.00 per hour
About Us
Three sisters from Los Angeles, California have come together to take the fashion world by storm, and rather affordably!
What started as an idea, has morphed into the ultimate go-to place for fashion savvy women all around the world. Naked Wardrobe is an online store that is always on trend, and always fashion forward.
We provide fabulous fashion, and the latest trends at an affordable price point. We design and produce in limited quantities to ensure that our styles are exclusive, and individualized for our clients.
Naked Wardrobe is a fashion forward line created with the intention of celebrating women of all shapes and sizes. We pride ourselves on the ability to empower our clients to be confident and express their sense of style through the latest trends.
Naked Wardrobe's dedication to fashion, style, and making our clients look and feel great is thought out carefully with each piece that is hand selected and designed.