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Returns Manager Jobs (NOW HIRING)

SDC Designs

Repairs and Returns Coordinator

Manhattan, NY · On-site

$21.63 - $26.44/hr

The ideal candidate will be responsible for managing returns, overseeing the repair process, and ensuring smooth communication between the company, customers, and external contractors. This person ...

SDC Designs

Repairs and Returns Coordinator

Manhattan, NY · On-site

$21.63 - $26.44/hr

The ideal candidate will be responsible for managing returns, overseeing the repair process, and ensuring smooth communication between the company, customers, and external contractors. This person ...

AllStaff

Returns

Libertyville, IL

$15.50 - $18.50/hr

Manage system receiving, processing returns, and cosmetic grading of cell phones and accessories * Use bar code scanners Returns Associate Requirements * Must possess intermediate level computer ...

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Returns Manager information

What are the key skills and qualifications needed to thrive as a Returns Manager, and why are they important?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by Returns Managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What are Returns Managers?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

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Returns Manager jobs near you
Infographic showing various Returns Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, 7% Hybrid, and 10% Remote job distribution.

Repairs and Returns Coordinator

SDC Designs

Manhattan, NY • On-site

$21.63 - $26.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Overview:
We are looking for a proactive and organized Returns and Repairs Coordinator to join our team at a leading diamond jewelry company. The ideal candidate will be responsible for managing returns, overseeing the repair process, and ensuring smooth communication between the company, customers, and external contractors. This person will play a key role in maintaining customer satisfaction by ensuring that all repairs and returns are handled efficiently and professionally.
Key Responsibilities:
  • Return Processing: Identify and process returns in our internal order management system. Ensure that all returned items are logged accurately and promptly.
  • Internal Quality Control: Coordinate with the internal Quality Control (QC) team to ensure all returned items are inspected and meet company standards before proceeding with any repairs or refurbishments.
  • Refurbishment Management: Oversee the refurbishment process for returned products that require restoration. Ensure the items are refurbished to company standards and then added back to stock inventory once completed.
  • Customer Communication: Assist customers directly throughout the repair process, notifying them when their jewelry repair is complete and ready for delivery. Ensure customers are fully informed at each stage of the process and that repairs are completed promptly.
  • Repair Documentation: Advise customers on all incoming jewelry repairs, documenting key data including item descriptions, conditions, features, and any specific repair needs. Ensure this information is accurately recorded for future reference.
  • External Contractor Coordination: Work closely with external contractors who handle specialized repairs. Communicate repair needs clearly and follow up on the status of external repairs to ensure timely and quality completion.
  • Timely Processing: Ensure all incoming repairs and returns are processed accurately and efficiently, with a focus on timely turnaround and maintaining high-quality standards.
  • Customer Inquiries: Field incoming inquiries from customers via phone and email regarding their repair status, return requests, or general repair questions. Provide exceptional customer service at all times.

Requirements
  • Previous experience in returns management, customer service, or a related role, within the wholesale jewelry industry.
  • Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and external contractors.
  • Attention to detail and a commitment to maintaining accurate records.
  • Familiarity with the jewelry repair process is a plus.

Benefits
  • $21.63 to $26.44 per hour depending on experience
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

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