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Returns Manager Jobs in Arizona (NOW HIRING)

Master Electronics

Returns Coordinator

Phoenix, AZ · On-site

$19 - $22/hr

Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate stock check requests with the return operations team to support efficient inventory management and ...

Master Electronics

Returns Coordinator

Phoenix, AZ · On-site

$19 - $22/hr

Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate stock check requests with the return operations team to support efficient inventory management and ...

Master Electronics

Returns Coordinator

Phoenix, AZ · On-site

$19 - $22/hr

Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate stock check requests with the return operations team to support efficient inventory management and ...

Pwc

Partnership Tax Manager - International

Phoenix, AZ · On-site +1

$73K - $244K/yr

Industry/Sector Not Applicable Specialism IFS - Finance Management Level Manager & Summary At PwC ... You will review and analyse financial data, prepare and file tax returns, and assist businesses in ...

O'Reilly Auto Parts

Material Handler I - Returns

Phoenix, AZ · On-site

$16.75 - $20/hr

Operate RF scanners, handheld devices, voice-picking systems, warehouse management systems (WMS ... return goods according to O'Reilly policy. * Follow established procedures for hazardous material ...

O'Reilly Auto Parts

Material Handler I - Returns

Phoenix, AZ · On-site

$16.75 - $20/hr

Operate RF scanners, handheld devices, voice-picking systems, warehouse management systems (WMS ... return goods according to O'Reilly policy. * Follow established procedures for hazardous material ...

O'Reilly Auto Parts

Material Handler I - Returns

Phoenix, AZ · On-site

$16.75 - $20/hr

Operate RF scanners, handheld devices, voice-picking systems, warehouse management systems (WMS ... return goods according to O'Reilly policy. * Follow established procedures for hazardous material ...

O'Reilly Auto Parts

Material Handler I - Returns

Phoenix, AZ · On-site

$16.75 - $20/hr

Operate RF scanners, handheld devices, voice-picking systems, warehouse management systems (WMS ... return goods according to O'Reilly policy. * Follow established procedures for hazardous material ...

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Returns Manager information

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the most commonly searched types of Returns jobs in Arizona?

The most popular types of Returns jobs in Arizona are:

What job categories do people searching Returns Manager jobs in Arizona look for?

The top searched job categories for Returns Manager jobs in Arizona are:

What cities in Arizona are hiring for Returns Manager jobs?

Cities in Arizona with the most Returns Manager job openings:

Returns Manager jobs near you
Infographic showing various Returns Manager job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Returns Coordinator

Master Electronics

Phoenix, AZ • On-site

$19 - $22/hr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Job description

To be a family that uses our collective superpowers to do significant good.
Master Electronics is thrilled to announce an incredible opportunity for a Returns Coordinator in the vibrant city of Phoenix, AZ!
As our Returns Coordinator you'll manage customer part returns, uncover root causes, and elevate our processes. You'll collaborate closely with various internal departments providing vital support and insights that keep us ahead of the game.
Pay Range: $19.00 - $22.00 / Hourly
What you will do?
  • Manage customer return requests through Zendesk, ensuring accurate, timely resolution
  • Coordinate stock check requests with the return operations team to support efficient inventory management and product disposition decisions
  • Submit and track logistics claims, helping resolve shipment or product issues quickly
  • Identify products covered under warranty and coordinate supplier returns, replacements, repairs, and claim follow-up through final resolution
  • Exercise sound judgment when determining the appropriate disposition for non-conforming product to balance customer satisfaction, compliance, and inventory impact
  • Process credit reversals, RMA updates, customer communications, credit memos, and billing memos to ensure accurate order and account resolution
  • Manage order cancellation requests efficiently while maintaining clear communication with customers and internal teams
  • Analyze product data sheets and customer-provided photos to diagnose issues, validate return eligibility, and support informed resolution decisions
  • Maintain accurate documentation and order paperwork to meet customer requirements and internal process standards
  • Enter replacement orders as needed to support timely customer issue resolution
  • Follow exportation rules and compliance requirements when processing returns, replacements, supplier claims, and customer updates
  • Serve as a liaison between customers, manufacturers, sales, logistics, and DC returns teams to drive timely product resolutions and ticket updates
  • Collaborate cross-functionally with sales teams, end customers, manufacturers, and distribution center partners to deliver a consistent and customer-focused returns experience
  • Support additional team and department priorities as assigned

What you bring to the table!
  • Two plus years of customer service experience, preferably with one to three years of experience in warehousing, inventory control, reverse logistics, accounts receivable, or a related operational environment
  • Strong problem-solving and analytical skills, with the ability to identify root causes, interpret data, and make sound decisions efficiently
  • Customer-focused mindset with the ability to understand and respond to the needs of diverse customers and stakeholders
  • Collaborative team player with a positive attitude, proactive service mindset, and commitment to continuous improvement
  • Ability to work independently, manage tasks efficiently, and adapt to change with curiosity and flexibility
  • Strong written and verbal communication skills, including the ability to write clear, professional emails and communicate effectively with a range of audiences

Why do you want to work with us?
Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy
Secure Your Future: 401(k) match program where you are vested from day-one
Invest in Your Education: Tuition assistance empowers you to further your education and career
Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones
If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness
Equal Opportunity Employer
At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren't just preferred-they're essential. Headquartered in sunny Phoenix, AZ, we're a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.
What's our secret? It's simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.
We're also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.
We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.
This commitment applies to every part of our workplace-from recruitment and hiring to promotions, training, compensation, benefits, and even company events.

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