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Returns Manager Jobs (NOW HIRING)

Happy Returns LLC

Engineering Manager (Remote)

Atlanta, GA · On-site

$165K - $215K/yr

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns ... Perform personnel management tasks including performance reviews, mentoring, and planning each ...

LAMPS PLUS

Returns Processor

Greensboro, NC

$14 - $18.25/hr

Strong organizational and time management skills * Ability to work both independently and as part ... Returns processing experience preferred. * Experience with RF scanners, warehouse management ...

Meyer Distributing

Returns Inspector

Jasper, IN · On-site

$18/hr

Must adapt to changes in the work environment, manage competing demands and is able to deal with ... Tuition Reimbursement Options Available Returns Inspector duties include but are not limited to:

MEYER DISTRIBUTING INC

Returns Inspector

Jasper, IN

$18/hr

Must adapt to changes in the work environment, manage competing demands and is able to deal with ... Tuition Reimbursement Options Available Returns Inspector duties include but are not limited to:

Ashley Global Retail, LLC

Returns/Restock

Atlanta, GA · On-site

$16.25 - $19.50/hr

Returns are also responsible for presenting to Senior Managers the returns results and research findings. Returns is responsible for reconsolidating systems to make sure returned items have the ...

Lamps Plus

Returns Processor

Greensboro, NC

$15.75 - $20.25/hr

Strong organizational and time management skills * Ability to work both independently and as part ... Returns processing experience preferred. * Experience with RF scanners, warehouse management ...

MEYER DISTRIBUTING INC

Returns Inspector

Jasper, IN

$18/hr

The Returns Inspector inspects the returned product and determines if it may be returned to ... Must adapt to changes in the work environment, manage competing demands, and deal with frequent ...

Lamps Plus

Returns Processor

Greensboro, NC

$15.75 - $20.25/hr

Strong organizational and time management skills * Ability to work both independently and as part ... Returns processing experience preferred. * Experience with RF scanners, warehouse management ...

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Returns Manager information

What are the key skills and qualifications needed to thrive as a Returns Manager, and why are they important?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by Returns Managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What are Returns Managers?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

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Returns Manager jobs near you
Infographic showing various Returns Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, 7% Hybrid, and 10% Remote job distribution.
Senior Manager, Operations - Omni Returns, Ecommerce Returns

Senior Manager, Operations - Omni Returns, Ecommerce Returns

Walmart

Bentonville, AR

$90K - $180K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,574 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Position Summary...The Sr. Manager, Operations - Omni Returns, Ecommerce Returns is a key operational leader responsible for supporting the transformation of the returns experience within the ecommerce pillar. This role will help develop and execute customer-centric returns strategies that enhance the digital customer journey, improve operational efficiency, and align with the organization's goals. The Sr. Manager will work closely with cross-functional teams to deliver seamless omnichannel return solutions, using data and industry insights to drive best-in-class ecommerce return operations.What you'll do...
  • Support the planning and execution of ecommerce-focused initiatives to improve the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost efficiency.
  • Manage the implementation of ecommerce returns programs and policies, ensuring a smooth, omnichannel customer experience while helping to drive return-related cost reductions.
  • Collaborate with technology, product, and operations teams to deploy digital solutions that streamline the returns process across ecommerce channels.
  • Analyze ecommerce data, customer feedback, and industry trends to identify opportunities for operational improvement in returns.
  • Monitoring ecommerce returns performance and supports the adoption of best practices to maintain a competitive edge.
  • Lead and coordinate cross-functional projects focused on ecommerce return operations, ensuring timely delivery and measurable results.
  • Build strong working relationships with key internal and external partners to support ecommerce transformation initiatives.
  • Promote a culture of integrity, ethics, and continuous learning within the ecommerce operations team.
What You'll Bring:
  • Significant experience in ecommerce operations, retail returns, or supply chain management.
  • Demonstrated success supporting initiatives that improve digital customer experience and operational efficiency.
  • Strong analytical and data-driven decision-making skills, with a focus on ecommerce metrics and KPIs.
  • Ability to drive change and support innovation in a fast-paced, digital-first environment.
  • Excellent communication, collaboration, and stakeholder management skills.
  • Experience leading teams and managing ecommerce projects.
  • Commitment to fostering a culture of integrity, ethics, and continuous improvement.
The above information is intended to describe the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. The full Job Description can be provided during the hiring process. Benefits & Perks:
Beyond competitive pay, you may be eligible for incentive awards based on performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and more. Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions - while fostering a culture of belonging and awareness. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- StockMinimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projectsMasters, Masters: Operations ManagementProject Management - Project Management Professional - CertificationPrimary Location...802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail, professional, labor and political organizations, specialized design services, transportation and warehousing and fitness and sports centers

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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