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Returns Manager Jobs (NOW HIRING)

Zoro

Sr Mgr, Returns & Operations

Chicago, IL · Hybrid

The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery ...

Zoro

Sr Mgr, Returns & Operations

Chicago, IL · On-site

The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery ...

Road Tested Parts LLC

Returns Clerk

Wilder, KY · On-site

$17/hr

The Returns Clerk plays a crucial role in managing the return process for products, ensuring that all returned items are processed efficiently and accurately. This position is responsible for ...

Kerusso Activewear, Inc.

Returns Clerk

Berryville, AR · On-site

$13.50 - $16.35/hr

Communicate with customer service and/or manager regarding return authorizations. * Prepare and package items for return to stock, when necessary. * Maintain clean, organized return areas and ensure ...

Brilliant Financial Staffing - IL

Be Seen First

Returns Specialist

Lake Forest, IL · Remote

$28 - $30/hr

Manage a high volume of return requests while maintaining an organized queue of open items * Communicate with customers, carriers, warehouses, and internal teams to facilitate timely resolution of ...

New

Kerusso Activewear, Inc.

Returns Clerk

Berryville, AR · On-site

$13.50 - $16.35/hr

Communicate with customer service and/or manager regarding return authorizations.Prepare and package items for return to stock, when necessary.Maintain clean, organized return areas and ensure ...

Electronic Express

Warehouse Returns

Nashville, TN · On-site

$15.50 - $18.25/hr

Warehouse Returns Associate Electronic Express is excited to announce the availability of a new ... Manage and process incoming returned merchandise, ensuring careful handling of all products.

Midway Staffing

Returns Associate

North Las Vegas, NV

$14/hr

N Las Vegas Pay Rate : $14/ Hourly - Weekly Pay Schedule: 8:00am - 4:30pmThe Returns Specialist manages product returns to keep operations efficient and customers satisfied. They receive and inspect ...

New

LAMPS PLUS

Returns Processor

Greensboro, NC

$14 - $18.25/hr

Strong organizational and time management skills * Ability to work both independently and as part ... Returns processing experience preferred. * Experience with RF scanners, warehouse management ...

Lamps Plus

Returns Processor

Greensboro, NC · On-site

$15.75 - $20.25/hr

Strong organizational and time management skills * Ability to work both independently and as part ... Returns processing experience preferred. * Experience with RF scanners, warehouse management ...

Lonestar Electric Supply

Returns Specialist

Houston, TX · On-site

Serve as the primary point of contact for branch managers regarding vendor return requirements and processes. Provide clear direction to branches on materials to be returned, packaging standards, and ...

System One

Tax Manager

Tulsa, OK · On-site

$85K - $120K/yr

This role focuses on preparing and reviewing individual and business returns (60% individual / 40% business), managing workflow, improving processes through automation, and overseeing a small team of ...

Master Electronics

Returns Coordinator

Phoenix, AZ · On-site

$19 - $22/hr

Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate stock check requests with the return operations team to support efficient inventory management and ...

Werner

Returns Coordinator

Raleigh, NC · On-site

$17.75 - $24.25/hr

The Returns Coordinator is responsible for managing the efficient and accurate processing of returned goods, ensuring timely resolution and maintaining high levels of customer satisfaction and ...

LAMPS PLUS

Returns Processor

Greensboro, NC · On-site

$14 - $18.25/hr

Strong organizational and time management skills * Ability to work both independently and as part ... Returns processing experience preferred. * Experience with RF scanners, warehouse management ...

Lamps Plus

Returns Processor

Greensboro, NC · On-site

$15.75 - $20.25/hr

Strong organizational and time management skills * Ability to work both independently and as part ... Returns processing experience preferred. * Experience with RF scanners, warehouse management ...

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Returns Manager information

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

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What are the most commonly searched types of Returns jobs?

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Returns Manager jobs near you
Infographic showing various Returns Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Sr Mgr, Returns & Operations

Chicago, IL • Hybrid

Zoro
Retail • 201 - 500 employees
Learn more about Zoroexternal

Full-time

Posted 6 days ago

Job description

Job Summary: 

The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery exceptions. This role defines the operating model, uses operational and financial analysis to guide decisions, and develops capabilities that improve customer outcomes, operating cost, and scalability.

Duties and Responsibilities: 

  • Lead post-delivery operations, including returns, replacements, warranty claims, missing or incorrect items, warehouse operations, and other customer-resolution activities.
  • Develop and execute the Returns & Operations strategy and establish scalable operating processes, governance, and service standards.
  • Develop business cases and operating requirements for Zoro's current & future capabilities including third-party logistics partnerships and Zoro-operated fulfillment capabilities.
  • Establish key performance indicators, dashboards, and operating reviews to improve customer outcomes, reduce operating costs, and prioritize investments.
  • Lead cross-functional initiatives and present recommendations to senior leaders concerning post-delivery strategy, operational improvements, and investments.
  • Improve operational performance through automation, process optimization, Lean principles, and technology that increase efficiency, improve service levels, and reduce defects.
  • Manage relationships with vendors and third-party logistics providers by establishing performance expectations, governance processes, and accountability.
  • Develop employees through coaching and succession planning, and establish clear accountability for customer, operational, and financial outcomes.

Qualifications:

  • Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field required.
  • 7+ years' experience in logistics, supply chain, fulfillment, distribution, or operations required.
  • 5+ years' experience managing employees and leading cross-functional teams required.
  • Experience developing and executing operational strategies and scalable processes required.
  • Experience leading cross-functional initiatives that improve customer and business outcomes required.
  • Experience leading automation, continuous-improvement, or process-optimization initiatives using Lean, Six Sigma, or similar methodologies required.
  • Experience in fulfillment operations, reverse logistics, warehouse management, or third-party logistics networks required.

Preferred Qualifications:

  • MBA or Master's degree preferred.

Work Location

This is a hybrid role based in Janesville, WI. The selected candidate may designate Zoro's Chicago, IL office as their primary office location; however, regular onsite work in Janesville will be required to support warehouse operations, team leadership, and cross-functional collaboration.

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