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Returns Manager Jobs (NOW HIRING)

Electronic Express

Warehouse Returns

Nashville, TN · On-site

$15 - $18/hr

Warehouse Returns Associate Electronic Express is excited to announce the availability of a new ... Manage and process incoming returned merchandise, ensuring careful handling of all products.

Kerusso Activewear, Inc.

Returns Clerk

Berryville, AR · On-site

$13.50 - $16.35/hr

Communicate with customer service and/or manager regarding return authorizations. * Prepare and package items for return to stock, when necessary. * Maintain clean, organized return areas and ensure ...

Werner Enterprises, Inc.

Returns Coordinator

Raleigh, NC · On-site

$17.75 - $24.25/hr

The Returns Coordinator is responsible for managing the efficient and accurate processing of returned goods, ensuring timely resolution and maintaining high levels of customer satisfaction and ...

Kerusso Activewear, Inc.

Returns Clerk

Berryville, AR · On-site

$13.50 - $16.35/hr

Communicate with customer service and/or manager regarding return authorizations.Prepare and package items for return to stock, when necessary.Maintain clean, organized return areas and ensure ...

System One

Tax Manager

Tulsa, OK · On-site

$85K - $120K/yr

This role focuses on preparing and reviewing individual and business returns (60% individual / 40% business), managing workflow, improving processes through automation, and overseeing a small team of ...

Lonestar

Returns Specialist

Houston, TX · On-site

$16.50 - $21/hr

VETERANS ARE ENCOURAGED TO APPLY Lonestar Electric Supply is seeking a detail-oriented Returns Specialist to support company-wide inventory optimization efforts by managing vendor return programs and ...

Master Electronics

Returns Coordinator

Phoenix, AZ

$19 - $22/hr

Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate stock check requests with the return operations team to support efficient inventory management and ...

Master Electronics

Returns Coordinator

Phoenix, AZ · On-site

$19 - $22/hr

Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate stock check requests with the return operations team to support efficient inventory management and ...

Priority Tire

Returns Lead

Coppell, TX · On-site

$21 - $23/hr

Warehouse Manager Job Type: Full-time, on-site Position Summary The Returns Lead oversees daily operations involving returns, damaged products, used tires, drop shipments, and scrap. This hands-on ...

MEYER DISTRIBUTING INC

Returns Inspector

Jasper, IN

$18/hr

The Returns Inspector inspects the returned product and determines if it may be returned to ... Must adapt to changes in the work environment, manage competing demands, and deal with frequent ...

New

Alpinestars

Returns Coordinator

Torrance, CA

$18 - $20/hr

Position Overview We are currently seeking a Returns Coordinator to serve as the key point of contact for managing product returns. This role ensures that returned merchandise is handled efficiently ...

Lamps Plus

Returns Processor

Greensboro, NC

$15.75 - $20.25/hr

Strong organizational and time management skills * Ability to work both independently and as part ... Returns processing experience preferred. * Experience with RF scanners, warehouse management ...

Lamps Plus

Returns Processor

Greensboro, NC · On-site

$15.75 - $20.25/hr

Strong organizational and time management skills * Ability to work both independently and as part ... Returns processing experience preferred. * Experience with RF scanners, warehouse management ...

Sales Data Inc

RETURNS ASSISTANT

Hutchinson, KS · On-site

$14 - $17/hr

Service Manager The Returns Assistant is responsible for handling and processing all system, Return Merchandise Authorization (RMA), and Advance Exchange returns. This role ensures accurate ...

Werner

Returns Coordinator

Raleigh, NC · On-site

$17.75 - $24.25/hr

The Returns Coordinator is responsible for managing the efficient and accurate processing of returned goods, ensuring timely resolution and maintaining high levels of customer satisfaction and ...

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Returns Manager information

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

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Returns Manager jobs near you
Infographic showing various Returns Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Returns Specialist

Lonestar Electric Industrial Supply

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description:

VETERANS ARE ENCOURAGED TO APPLY

Lonestar Electric Supply is seeking a detail-oriented Returns Specialist to support company-wide inventory optimization efforts by managing vendor return programs and recovering value from slow-moving or excess inventory. This role serves as the primary liaison between vendors and branch operations, ensuring that return processes are executed accurately, efficiently, and in compliance with vendor requirements. The Returns Specialist plays a critical role in converting stagnant inventory into credit while supporting overall inventory health across the organization.


Responsibilities:


• Review inventory reports to identify slow-moving, obsolete, or excess inventory eligible for vendor return programs.
• Coordinate with vendors to secure Return Goods Authorizations (RGAs) and navigate vendor policies to maximize credit recovery.
• Serve as the primary point of contact for branch managers regarding vendor return requirements and processes.
• Provide clear direction to branches on materials to be returned, packaging standards, and required documentation.
• Ensure compliance with vendor return requirements to prevent rejected shipments or lost credits.
• Coordinate and track return shipments, including LTL freight scheduling and delivery confirmation.
• Reconcile returned materials with vendor credit memos to ensure accurate financial recovery.
• Maintain detailed records of return activity, pending credits, and completed recoveries.
• Follow up with vendors to ensure timely issuance of credits and resolution of discrepancies.
• Support reduction of expired or denied returns through consistent monitoring and follow-up.
• Collaborate with purchasing, operations, and branch teams to improve inventory management practices.
• Provide visibility to leadership on return activity, credit recovery, and inventory improvement opportunities.
• Perform other related duties as assigned by leadership.


Requirements:

  • High school diploma or equivalent required; associate degree in business or supply chain preferred.
  • 3-5 years of experience in inventory, procurement, or vendor relations required.
  • Strong communication and follow-up skills.
  • Proficient in Microsoft Office, particularly Excel; experience with Epicor Eclipse or similar ERP system a plus.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with purchase orders, vendor credits, and inventory reconciliation required.

Physical Requirements:


• Must be able to remain in a stationary position 50% of the time.
• Regularly operates a computer and other office productivity machinery such as a calculator, copy machine, and computer printer.
• Occasional interaction with warehouse environments may be required.


Benefits:


• Medical, dental, life and vision insurance
• 401(k) Retirement Plan and Match
• Paid Time Off
• Specified Holiday Pay


Disclaimer:
This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.

Requirements: