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Returns Manager Jobs in Wisconsin (NOW HIRING)

Hobby Lobby

Customer Service Manager

Green Bay, WI · On-site

$20.15 - $21.15/hr

Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per ...

Pwc

Partnership Tax Manager - International

Milwaukee, WI · On-site +1

$73K - $244K/yr

Industry/Sector Not Applicable Specialism IFS - Finance Management Level Manager & Summary At PwC ... You will review and analyse financial data, prepare and file tax returns, and assist businesses in ...

Great Clips, Inc.

Salon Manager

Waukesha, WI

Cosmetology and/or barber license (licensing requirements vary by state/province) What benefits may be offered by each salon owner in return? * Manager training to grow your team and the salon

Warehouse Manager

Be Seen First

Parts and Service Manager

Waukesha, WI · On-site

$55K - $64K/yr

Oversee and plan for incoming shipments, returns, and outgoing equipment for service crews ... Manage daily warehouse activities including organization, safety, cleanliness, and layout ...

ULINE

Senior Tax Accountant - Family Office

Milwaukee, WI · On-site

$80K - $103K/yr

Manage tax returns, related schedules and reports as well as estimated quarterly and extension tax payments. * Review fixed asset reporting and tax depreciation calculations. * Conduct tax research ...

ULINE

Senior Tax Accountant - Family Office

Kenosha, WI · On-site

$80K - $102K/yr

Manage tax returns, related schedules and reports as well as estimated quarterly and extension tax payments. * Review fixed asset reporting and tax depreciation calculations. * Conduct tax research ...

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Returns Manager information

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.
What are the most commonly searched types of Returns jobs in Wisconsin? The most popular types of Returns jobs in Wisconsin are:
What are popular job titles related to Returns Manager jobs in Wisconsin? For Returns Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Returns Manager jobs in Wisconsin look for? The top searched job categories for Returns Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Returns Manager jobs? Cities in Wisconsin with the most Returns Manager job openings:
Returns Manager jobs near you
Infographic showing various Returns Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Returns and Refurbishment Specialist

SILVER STAR BRANDS INC

Oshkosh, WI • On-site

Part-time

Posted 16 days ago

Job description

Returns and Refurbishment Specialist

Part Time, Onsite, M-F 25-35 hours a week, Start time is flexible but no earlier than 7am.

Overview:

We are seeking a detail-oriented, organized, and customer-focused Returns and Refurbishment Specialist to manage and process returned wig products and oversee their full refurbishment lifecycle. This position involves hands-on work with synthetic and/or human hair wigs, requiring a strong sense of aesthetics, hygiene practices, and process documentation. Additionally, the role is central to upholding our high standards of quality and customer satisfaction by ensuring that all returned wigs are carefully inspected, professionally cleaned, sanitized, restored, and repackaged for resale when appropriate.

Key Responsibilities:

  • Returns Processing:
    • Receive and inspect returned wig products for condition, packaging, and compliance with return policies.
    • Document reasons for returns and input data into the returns management system.
    • Communicate with the customer service team to resolve return-related issues or discrepancies.
  • Product Assessment & Refurbishment:
    • Evaluate returned wigs for potential refurbishment or restocking.
    • Clean, sanitize, and restyle wigs using professional tools and techniques.
    • Make minor repairs or adjustments to wigs, including trimming, detangling, and re-curling.
    • Repackage refurbished items to meet company standards and prepare for resale.
  • Performance & Quality Control:
    • Maintain accurate records of returned and refurbished items.
  1. Ensure refurbished wigs meet quality assurance guidelines before restocking.
    • Track refurbishment success rates and report recurring product issues to the Quality Assurance or Product Development teams.
    • Achieve quality results and established production standards.
  • Cross Functional Support:
    • Collaborate with the warehouse team to manage inventory updates and logistics.
    • Assist in developing and refining return/refurbishment policies and procedures.
    • Support customer satisfaction by maintaining high product standards and turn-around times.

Required education, skills, abilities, and experience:

    • High school diploma or equivalent required; cosmetology training or certification is a plus.
    • 1+ year of experience in a similar role (returns processing, quality control, wig care/styling, or inventory management preferred).
    • Familiarity with synthetic and human hair wigs and associated care techniques.
    • Strong attention to detail and a commitment to quality.
    • Basic computer skills and working knowledge of Microsoft Outlook.
    • Strong attendance & work ethic is required
    • Ability to identify issues, communicate questions and problems and implement effective solutions.
    • Willing to work independently and within a team atmosphere
    • Available for extra hours as needed

Working Conditions and Physical Requirements:

  • Must be able to stand or sit for extended periods during styling and refurbishment tasks.
  • Comfortable working in a warehouse or production area with exposure to hair products and styling tools.
  • Occasional lifting of boxes or wig shipments up to 25 lbs.

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