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Returns Associate Jobs in Ohio (NOW HIRING)

Jetpack Shipping

Returns Associate - Weekend

Tallmadge, OH

$14.75 - $17.50/hr

Returns Associate Summary: The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working ...

People First Staffing

Returns Associate

Cincinnati, OH

$15.25 - $18.25/hr

Report damaged returns to immediate supervisor. Work in a safe and efficient manner. Display honesty and a high level of professionalism. Other duties as assigned by management. Skills and ...

Jeg's Automotive, LLC

Returns

Delaware, OH · On-site

$15.25 - $18/hr

Returns Associate- 1st Shift $500 Sign-On Bonus! Join the JEGS team and earn a $500 sign-on bonus : * $250 after 45 days * $250 after 90 days Start strong and get rewarded for staying with us! Job ...

Connection

Returns Material Handler

Wilmington, OH · On-site

$18.75 - $22.60/hr

The Returns Material Handler collaborates with other departments such as Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing and external Connection Customers, carriers and ...

PC Connection Inc

Returns Material Handler

Wilmington, OH · On-site

$22.60/hr

The Returns Material Handler collaborates with other departments such as Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing and external Connection Customers, carriers and ...

Connection

Returns Material Handler

Wilmington, OH · On-site

$18.75 - $22.60/hr

The Returns Material Handler collaborates with other departments such as Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing and external Connection Customers, carriers and ...

Connection

Returns Material Handler

Wilmington, OH · On-site

$18.75 - $22.60/hr

The Returns Material Handler collaborates with other departments such as Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing and external Connection Customers, carriers and ...

CONNECTION

Returns Material Handler

Wilmington, OH · On-site

$15 - $18/hr

The Returns Material Handler collaborates with other departments such as Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing and external Connection Customers, carriers and ...

CONNECTION

Returns Material Handler

Wilmington, OH

$15 - $18/hr

The Returns Material Handler collaborates with other departments such as Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing and external Connection Customers, carriers and ...

Abercrombie

Analyst, Returns - A&F Co.

Columbus, OH

Associate assistance program * Paid parental and adoption leave * Access to fertility and adoption benefits through Carrot * Access to mental health and wellness app, Headspace * Paid Caregiver Leave

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Returns Associate information

What are Returns Associates?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What are the main challenges a Returns Associate faces when processing returned items, and how can they effectively manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as a Returns Associate, and why are they important?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Returns jobs in Ohio? The most popular types of Returns jobs in Ohio are:
What cities in Ohio are hiring for Returns Associate jobs? Cities in Ohio with the most Returns Associate job openings:
Returns Associate jobs near you
Infographic showing various Returns Associate job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Returns Associate - Weekend

Jetpack Shipping

Tallmadge, OH • On-site

$17.50/hr

Full-time

Posted 24 days ago

Job description

Returns Associate
Summary:
The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.
Responsibilities:
  • Unpack returned merchandise, inspect package condition and assess paperwork sent in with return instructions for proper return procedures.
  • Inspect returned merchandise, checking for quality and condition of product to determine return category.
  • Receive merchandise, following all security and safety return procedures for each product type.
  • Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
  • Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
  • Identify critical distribution issues and report them to the team lead/supervisor.
  • Data entry as needed.
  • Maintain a safe and organized work environment at all times.
  • Other tasks as assigned to meet team goals.

Abilities/Skills/Knowledge Requirements:
  • 1-2 years of prior returns or similar experience.
  • Basic computer skills (e.g. personal computers, printers, email).
  • Knowledge of warehouse operating procedures and protocol.
  • Fluent verbal and written communication in English.
  • Prior experience in a distribution, warehouse, or other inventory handling environment.
  • Knowledge and ability to operate inventory control and related computer software.

Hours: Friday through Sunday, 7:00am-7:30pm

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