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Returns Associate Jobs in Ohio (NOW HIRING)

Connection

Returns Material Handler

Wilmington, OH

$18.75 - $22.60/hr

The Returns Material Handler collaborates with other departments such as Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing and external Connection Customers, carriers and ...

Piping Rock

QA Returns Specialist - 1st Shift

Mantua, OH · On-site

$26/hr

The Quality Returns Specialist is responsible for all returns and designated as the QA contact for ... Qualifications: • Associate's degree is preferred but not required. • This position requires ...

Lancesoft

Warehouse Associate

Cleveland, OH · On-site

$16 - $19/hr

Warehouse Associate Duration: 0-2 months Location: Cleveland, OH Schedule: Monday to Friday, 7: ... Maintain appropriate forms pending return of material. * Inspect condition of returned material ...

Focus Partners Wealth

Tax Associate

Toledo, OH

$57K - $76K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Cleveland, OH

$56K - $75K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Columbus, OH

$56K - $75K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Bowling Green, OH

$54K - $73K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Dufry

Stock Associate

Cleveland, OH · On-site

$16.50/hr

Advertised Compensation: $16.50 an hour This Stock Associate Job Is for You, If You Enjoy ... Counts and completes all appropriate paperwork for merchandise returns to vendors * Receives ...

New

MCNAUGHTON MCKAY GROUP

Counter Sales Associate

Maumee, OH · On-site

$15 - $18.75/hr

Counter Sales Associate About McNaughton McKay Group: McNaughton McKay Group (MMG ) is a 100 ... Handle incoming returns from customers and forwards to returns department. * Assist in processing ...

BidFTA.com

Associate

Strongsville, OH · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Strongsville, OH

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Cincinnati, OH · On-site

$15/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

COMPANY WRENCH LTD

Warehouse Associate

Cleveland, OH

$15.50 - $18.50/hr

The Warehouse Associate is charged with the responsibility of shipping, receiving and storage of ... Maintains all reporting concerning parts returns to vendors. Stock Order Receiving: * Responsible ...

parmaroil

Customer Service Associate

Crown City, OH · On-site

$13.25 - $18.25/hr

Customer Service Associate Location: Par Mar Store 151, 9239 State Route 218, Crown City, OH, 45623 ... returns * Operate cash registers and handle transactions accurately * Maintain a clean and ...

parmaroil

Customer Service Associate

Crown City, OH

$13.25 - $18.25/hr

Customer Service Associate Location: Par Mar Store 151, 9239 State Route 218, Crown City, OH, 45623 ... returns * Operate cash registers and handle transactions accurately * Maintain a clean and ...

CBT-8

Inventory Associate

Cincinnati, OH · On-site

$15.25 - $19.25/hr

Will assist in product returns programs with suppliers. Will support the monitoring and control of ... The Inventory Associate develops, implements, and maintains all the procedures and protocols ...

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Returns Associate information

What are Returns Associates?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What are the main challenges a Returns Associate faces when processing returned items, and how can they effectively manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as a Returns Associate, and why are they important?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Returns jobs in Ohio? The most popular types of Returns jobs in Ohio are:
What cities in Ohio are hiring for Returns Associate jobs? Cities in Ohio with the most Returns Associate job openings:
Returns Associate jobs near you
Infographic showing various Returns Associate job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Analyst, Returns - A&F Co.

Abercrombie and Fitch Co.

Columbus, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Abercrombie & Fitch rating

6.2

Company rating: 6.2 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

48th of 102 rated fashion retailers

Job description

Job Description:
The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust.
Located in New Albany, OH the Returns Product Analyst will be responsible for delivering insights on opportunities and performance across our full returns experience, and for implementing action against these opportunities. This role will be responsible for helping our teams meet our objectives in the returns space including reducing overall returns, making our returns more efficient, and optimizing customer experience within returns. One of the primary points of focus for this role will be bridging the gap between returns insights and our product teams (primarily merchants and tech design).
This job is located at our Global Home Office in Columbus, Ohio.
What Will You Be Doing?
  • Drive OKRs tied to return rate performance, including:
    • Overall and brand-level return rates
    • Product-level and regional return rates
    • Analysis of both product and non-product return drivers
  • Identify insights and translate them into action, partnering with merchandising, design, tech design, and digital experience teams to influence product and customer experience decisions
  • Design and implement proactive alerting and operating mechanisms to quickly identify and respond to high-returning items
  • Lead cross-functional working sessions to diagnose issues, align on solutions, and drive execution through resolution
  • Own analytics and reporting that support return-rate objectives, and regularly present key insights and results to senior business leaders
  • Monitor, scope, and resolve ad-hoc issues impacting returns by working closely with subject-matter experts across the organization
  • Build and support business cases to enable action, partnering with Finance and Project Management to quantify impact and prioritize investments
  • Analyze data and develop clear, compelling visualizations using tools such as SQL, Power BI, and Excel (Pivot Tables) to tell a strong business story

What Do You Need To Bring?
  • Bachelor's degree or equivalent experience
  • Minimum 3 years of experience in digital product, digital transformation, retail, or a related analytical/business role
  • Experience building and using dashboards and analytics platforms such as Power BI, Snowflake, or similar tools
  • Proven ability to work cross-functionally with technical, product, and analytics teams to drive outcomes
  • Experience developing clear, data-backed business cases with defined ROI that lead to implementation
  • Strong ability to manage multiple initiatives simultaneously, balancing competing priorities based on business need and industry trends
  • Exceptional communication skills, with the ability to translate nuanced, data-driven insights into clear recommendations for executive audiences

Our Company
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
  • Incentive bonus program
  • 401(K) savings plan with company match
  • Annual companywide review process
  • Flexible spending accounts
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Associate assistance program
  • Paid parental and adoption leave
  • Access to fertility and adoption benefits through Carrot
  • Access to mental health and wellness app, Headspace
  • Paid Caregiver Leave
  • Mobile Stipend
  • Paid time off and one paid volunteer day per year, allowing you to give back to your community
  • Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles and six work from anywhere weeks per year)
  • Seven associate wellness half days per year
  • Merchandise discount on all of our brands
  • Opportunities for career advancement, we believe in promoting from within
  • Access to multiple Associate Resource Groups
  • Global team of people who will celebrate you for being YOU!

Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

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