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Call Reviewer Jobs in Ohio (NOW HIRING)

AA2IT

Call Center Representative

Dublin, OH · On-site

$15 - $19/hr

Mostly outbound calls, retailer communication, compliance reviews and requires extremely high level of attention to detail. In office full time • 1 on 1 training with existing Associate

LeafHome

Call Center Rep - Event

Hudson, OH

$15 - $17/hr

Review information provided by customer to confirm accuracy, determine availability for in-home ... De-escalate the call where appropriate and provide solutions that leave the customer satisfied with ...

Russell Tobin

Call Center Representative

Columbus, OH · On-site

$18 - $19.17/hr

For information about our privacy practices, please review our Privacy Policy at: If you do not consent to the collection of such personal information, please advise us immediately in writing at ...

Medicount Management, Inc.

Be Seen First

Patient Billing Call Center Manager

Evendale, OH · On-site

$50K - $55K/yr

Supervise, coach, and develop call center agents; conduct regular performance reviews and one-on-one check-ins * Monitor and analyze call center KPIs -- including call volume, handle time, first-call ...

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Showing results 21-40

All JobsCall Reviewer JobsCall Reviewer Jobs in Ohio

Call Reviewer information

See Ohio salary details

$10

$28

$46

How much do call reviewer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call reviewer in Ohio is $28.41, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $34.76 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are popular job titles related to Call Reviewer jobs in Ohio? For Call Reviewer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Reviewer jobs in Ohio look for? The top searched job categories for Call Reviewer jobs in Ohio are:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in Ohio as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,094 per year, or $28.4 per hour.

Call Center-Lead Guest Recovery Rep

City Barbeque, LLC

Dublin, OH • On-site

$16.50/hr

Full-time

Re-posted 23 days ago

City Barbeque rating

5.3

Company rating: 5.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

JOIN OUR TEAM as a full time LEAD guest recovery representative. Schedule is 1:30-8:30pm & one weekend day is required. Great growth opportunity with an amazing culture -


REPORTS TO

The Guest Recovery Representative will report to the Guest Services Supervisor and indirectly to the Guest Recovery Manager.


JOB OVERVIEW


As a Guest Recovery and Shift Lead representative you will perform leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift. This includes supervising employees and assisting with tasks as necessary. You will also contribute to City Barbeque success by also supporting City Barbeque by way of serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handing 86 Requests, guest complaints over the phone, as well as providing second level support to the Guest Service Representatives as needed.

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

  • Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude
  • Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest and teammate questions
  • Resolve all guest concerns with first call resolution.
  • Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments
  • Have the ability to adapt to changing guest volume levels with a sense of urgency
  • Use of proper phone etiquette and phone procedures.
  • Proficient in word processing, and spreadsheet software
  • Able to take own initiative to communicate appropriately in written and verbal form
  • Perform opening duties by forwarding the phones at the proper time to the call center
  • Perform closing duties by forwarding the phones back to the joints at the proper time, ensuring all agents are logged out of their phone and have safely left the building.
  • Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager

JOB DUTIES


Job Duties include but are not limited to the following:

  • Take incoming phone calls from guests calling our joints
  • Provide first call resolution for all guest concern calls
  • Process 86 requests when assigned
  • Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery
  • Provide second level support for Guest Recovery Representatives
  • Respond to Call Offs and maintain the break/inbox schedule assignments when a supervisor or manager is not available
  • Resolve all escalated guest concerns to completion with the advisement of management when needed
  • All other duties as assigned

PHYSICAL JOB REQUIREMENTS


Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work.

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