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Call Reviewer Jobs in California (NOW HIRING)

Lobel Financial Corporation

Be Seen First

Call Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Review live and recorded calls to evaluate collector interactions with customers and third parties ... call center operations, loan servicing, quality assurance, or a related field is preferred.

New

Arrowhead Orthopaedics

Call Center Representative

Riverside, CA · On-site

$16.75 - $20.75/hr

Call Center Representative (Appointment Scheduler) It is our goal to provide the finest Orthopaedic ... Review clinic notes and patient documentation to ensure accurate appointment scheduling. * Scan and ...

Arrowhead Orthopaedics

Call Center Representative

Riverside, CA · On-site

$16.75 - $20.75/hr

Review clinic notes and patient documentation to ensure accurate appointment scheduling. * Scan and ... The Call Center Representative (Schedulers) should observe and conduct the following relationships:

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Reviews and monitors call queues and generates regular and ad-hoc reports * Monitors individual and team results against revenue and performance goals * Takes calls and acts as an escalation point ...

CRA MSO LLC

Call Center Representative

Chula Vista, CA · On-site

$16 - $19.50/hr

Call Center Representative Come Join Our Team! We are a fun fast paced Ophthalmology practice, in ... Review appointment date, time, location, and provider name with caller. * Obtain/verify and enter ...

LHH US

Call Center Representative

Vista, CA · Hybrid

$22/hr

Call Center Representative Location: Carlsbad, CA Schedule: On-site Monday-Friday; hybrid ... Review and process audit-related paperwork with speed and accuracy * Multitask effectively in a ...

LHH US

Call Center Representative

Vista, CA · Hybrid

$22/hr

Call Center Representative Location: Carlsbad, CA Schedule: On-site Monday-Friday; hybrid ... Review and process audit-related paperwork with speed and accuracy * Multitask effectively in a ...

Ultimate LLC

Sr. Call Center Specialist (Medical)

Burbank, CA · On-site

$88K - $88K/yr

The Call Center Specialist serves as a key customer service representative, handling incoming calls ... review healthcare claims using multiple systems, ensuring proper application of benefits and ...

mpi

Call Center Representative

Los Angeles, CA

$26/hr

Our Participant Services Call Center is seeking a professional, outgoing, and energetic Call Center ... Submissions will be reviewed; only candidates most closely matching the requirements of the ...

BIRITE

WAREHOUSE WILL-CALL AGENT

Brisbane, CA · On-site

$22 - $24/hr

Retrieve and review the order with the customer for accuracy. * Collect payment if applicable ... Will Call Hours & After-Hours Policy * Standard Will Call hours are 6:00 AM to 3:00 PM, Monday ...

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All JobsCall Reviewer JobsCall Reviewer Jobs in California

Call Reviewer information

See California salary details

$10

$29

$47

How much do call reviewer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call reviewer in California is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $36.06 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are the most commonly searched types of Call Reviewer jobs in California? The most popular types of Call Reviewer jobs in California are:
What are popular job titles related to Call Reviewer jobs in California? For Call Reviewer jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Reviewer jobs in California look for? The top searched job categories for Call Reviewer jobs in California are:
What cities in California are hiring for Call Reviewer jobs? Cities in California with the most Call Reviewer job openings:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in California as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 68% Full Time, 23% Part Time, 2% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,345 per year, or $29.5 per hour.

Call Monitoring Specialist

Lobel Financial Corporation

Anaheim, CA • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

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Job description

Lobel Financial is seeking a detail-oriented Call Monitoring (QA) Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.


Position Overview


The Call Monitoring (QA) Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.


Key Responsibilities

  • Review live and recorded calls to evaluate collector interactions with customers and third parties.
  • Assess compliance with applicable legal, regulatory, and internal policy requirements.
  • Evaluate the effectiveness and professionalism of collection techniques.
  • Complete evaluations, assign performance ratings, and maintain accurate documentation within established timelines.
  • Communicate findings and performance trends clearly to management.
  • Escalate significant compliance concerns or collection-related issues immediately.
  • Notify management promptly of issues or delays that may affect workflows or processing timelines.
  • Use Microsoft Word and Excel to complete assignments, reporting, and documentation.
  • Support projects and tasks that improve departmental efficiency, workflows, and performance.


Qualifications

  • Education: High School or GED required, associate or bachelor’s degree in finance or related field preferred.
  • 1-3 years of experience in collections, customer service, call center operations, loan servicing, quality assurance, or a related field is preferred.
  • Strong attention to detail and the ability to evaluate interactions objectively and consistently.
  • Clear written and verbal communication skills.
  • Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.
  • Working knowledge of Microsoft Word and Excel.
  • Knowledge of departmental operations, processes, and procedures—or the ability to learn them quickly.
  • Commitment to learning, professional growth, and continuous improvement.


Pay & Benefits

  • Competitive hourly pay: $23 - $25/hour
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick time
  • Opportunities for internal promotion and career advancement




Lobel Financial is an Equal Opportunity Employer.

Company Description

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.

Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.

Lobel Financial is an equal opportunity employer.