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Call Reviewer Jobs in California (NOW HIRING)

Arrowhead Orthopaedics

Call Center Representative

Riverside, CA · On-site

$16.75 - $20.75/hr

Call Center Representative (Appointment Scheduler) It is our goal to provide the finest Orthopaedic ... Review clinic notes and patient documentation to ensure accurate appointment scheduling. * Scan and ...

Arrowhead Orthopaedics

Call Center Representative

Riverside, CA · On-site

$16.75 - $20.75/hr

Review clinic notes and patient documentation to ensure accurate appointment scheduling. * Scan and ... The Call Center Representative (Schedulers) should observe and conduct the following relationships:

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Reviews and monitors call queues and generates regular and ad-hoc reports * Monitors individual and team results against revenue and performance goals * Takes calls and acts as an escalation point ...

CRA MSO LLC

Call Center Representative

Chula Vista, CA · On-site

$16 - $19.50/hr

Call Center Representative Come Join Our Team! We are a fun fast paced Ophthalmology practice, in ... Review appointment date, time, location, and provider name with caller. * Obtain/verify and enter ...

LHH US

Call Center Representative

Vista, CA · Hybrid

$22/hr

Call Center Representative Location: Carlsbad, CA Schedule: On-site Monday-Friday; hybrid ... Review and process audit-related paperwork with speed and accuracy * Multitask effectively in a ...

LHH US

Call Center Representative

Vista, CA · Hybrid

$22/hr

Call Center Representative Location: Carlsbad, CA Schedule: On-site Monday-Friday; hybrid ... Review and process audit-related paperwork with speed and accuracy * Multitask effectively in a ...

mpi

Call Center Representative

Los Angeles, CA

$26/hr

Our Participant Services Call Center is seeking a professional, outgoing, and energetic Call Center ... Submissions will be reviewed; only candidates most closely matching the requirements of the ...

Ultimate LLC

Sr. Call Center Specialist (Medical)

Burbank, CA · On-site

$88K - $88K/yr

The Call Center Specialist serves as a key customer service representative, handling incoming calls ... review healthcare claims using multiple systems, ensuring proper application of benefits and ...

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Call Reviewer information

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$10

$29

$47

How much do call reviewer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call reviewer in California is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $36.06 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are the most commonly searched types of Call Reviewer jobs in California? The most popular types of Call Reviewer jobs in California are:
What are popular job titles related to Call Reviewer jobs in California? For Call Reviewer jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Reviewer jobs in California look for? The top searched job categories for Call Reviewer jobs in California are:
What cities in California are hiring for Call Reviewer jobs? Cities in California with the most Call Reviewer job openings:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in California as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 68% Full Time, 23% Part Time, 2% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,345 per year, or $29.5 per hour.

Call Center Representative

Arrowhead Orthopaedics

Riverside, CA • On-site

$23/hr

Full-time

Posted 14 days ago

Job description

Job Type
Full-time
Description
Call Center Representative (Appointment Scheduler)
It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients' needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position.
The position is an hourly position. Workdays are typically scheduled withing a five-day workweek. Hours and days may vary based on operational needs. All scheduling complies with applicable California wage-and-hour-laws.
Many of the responsibilities require that you have a working knowledge of computers and the ability to make proper use of the programs utilized in this office, or those that may be necessary to meet the needs of the practice.
BASIC FUNCTION: Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient clinic operations. This position is responsible for providing professional, patient-centered service by assisting callers, coordinating communication between patients and healthcare teams, and facilitating access to services. The ideal candidate demonstrates strong customer service, organizational, and communication skills, with the ability to effectively manage multiple tasks in a fast-paced healthcare environment while maintaining confidentiality and professionalism.
RESPONSIBILITIES: The Call Center Representative performs a variety of administrative and patient service functions, including answering incoming telephone calls, scheduling and coordinating patient appointments, updating patient demographic and insurance information, and verifying insurance eligibility. Responsibilities include obtaining prior authorizations, reviewing patient documentation to support accurate scheduling, scanning and routing documents to patient records, and creating action messages for appropriate members of the care team. The position also promotes patient engagement through the use of patient portal and digital communication tools, maintains departmental productivity and quality standards, and ensures compliance with organizational policies, HIPAA regulations, and established workflows and procedures.
General Clerical Activities (There may be other duties required of this position not listed below):
  • Answer incoming telephone calls promptly and professionally.
  • Obtain and update patient demographic information, including insurance coverage, copayments due at the time of service, to ensure accurate registration.
  • Verify patient insurance eligibility using available verification tools and online resources.
  • Obtain prior authorizations and required documentation through insurance portals, primary care providers, or other appropriate sources.
  • Schedule, reschedule, cancel, and confirm patient appointments according to established scheduling guidelines.
  • Review clinic notes and patient documentation to ensure accurate appointment scheduling.
  • Scan and route patient documents to patient's chart.
  • Create and route action messages to the appropriate members of the patient care team, including MA's, Providers, Treatment Processors, and other departments as needed.
  • Obtain email addresses to web/text enable patients while educating the patients about the Patient Portal and promote digital communication.
  • Maintain productivity and performance metrics established by the department.
  • Follow departmental workflows, policies, procedures, and quality standards.
  • Provide a high level of customer service while demonstrating professional telephone etiquette and effective communication.
  • Maintain patient confidentiality and comply with all HIPAA and organizational privacy requirements.
  • Perform other duties and responsibilities as assigned by the Call Center Manager.

RELATIONSHIPS: The Call Center Representative (Schedulers) should observe and conduct the following relationships:
  1. The employee shall be responsible directly to the Call Center Manager. The employee shall report to the Call Center Manager and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Call Center Manager or his/her assignee.
  2. The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics.
  3. The employee shall interact with patients, medical groups, adjustors, nurse case managers, hospitals, and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Call Center Manager.

This job description in no way states or implies that these are the only duties to be performed by this employee. The Call Center Representative (Scheduler) will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time.
Requirements
Performance Requirements:
  • To perform this job successfully, an individual must be able to perform satisfactorily job duties, demonstrate excellent work habits, deliver superior service, and exhibit the highest degree of professionalism.
  • Employ positive communication skills and exercise professional interpersonal abilities (tack, diplomacy, and respect) with patients and co-workers always.
  • Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
  • Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest level of productivity.
  • Demonstrate a desire to succeed and willingness to help others succeed.
  • Demonstrate support and comply with all Safety program elements including adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
  • Serve as an employee for Arrowhead Orthaepedics, following the code of conduct, displaying the highest level of ethics and integrity in action, thoughts and conduct.

Skill Requirements:
  • High school diploma or equivalent required.
  • The ability to type 40 words per minute
  • Previous call center, medical office, or healthcare customer service experience preferred.
  • Knowledge of medical terminology
  • Proficiency with computers and common software, experience with electronic medical records (EMR)
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment and must be flexible.

Typical Physical Demands:
  1. Requires sitting and walking, with daily occasional stooping, reaching, and bending.
  2. Occasional lifting up to thirty pounds.
  3. Hearing must be in the normal range for telephone and personal communication.
  4. Requires manual dexterity sufficient to operate keyboards and other office equipment.

Salary Description
$23.00+ Hourly

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