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Call Reviewer Jobs in California (NOW HIRING)

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable ... Review submitted documents for completeness and internal compliance standards * Ensure all ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable ... Review submitted documents for completeness and internal compliance standards * Ensure all ...

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

As a Call Center Representative , you won't just answer calls -- you'll be a steady, knowledgeable ... Review submitted documents for completeness and internal compliance standards * Ensure all ...

Pacer Group

Call Center Associate

Los Angeles, CA · On-site

Previous call center experience * Food service/delivery experience Preferred: * Associate/Bachelor ... Review and modify patient menus by adding, deleting or substituting food items in accordance with ...

TaxRise

Call Center Representative II

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative II , you won't just answer calls - you'll be a steady ... Review submitted documents for completeness and internal compliance standards * Identify missing ...

TaxRise

Call Center Representative I

Irvine, CA · On-site

$26 - $30/hr

Review submitted information for completeness and identify missing items. * Follow up with clients ... a call center environment. * Comfortable making and receiving a high volume of client calls.

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Call Reviewer information

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$10

$29

$47

How much do call reviewer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call reviewer in California is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $36.06 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are the most commonly searched types of Call Reviewer jobs in California?

The most popular types of Call Reviewer jobs in California are:

What are popular job titles related to Call Reviewer jobs in California?

For Call Reviewer jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Reviewer jobs in California look for?

The top searched job categories for Call Reviewer jobs in California are:

What cities in California are hiring for Call Reviewer jobs?

Cities in California with the most Call Reviewer job openings:

Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in California as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, 2% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,345 per year, or $29.5 per hour.

Call Center Representative

TaxRise

Irvine, CA • On-site

$26 - $35/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

WHY JOIN TAXRISE?
At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.
Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.
At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative, you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence.
If you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential.
This position is 100% onsite in Irvine, CA
HOW YOU'LL BE REWARDED
Base Pay: $24.00 - $25.00 per hour
Average Monthly Bonus: $1,000 - $1,300
Top performers earn the equivalent of $26.00 - $35.00 per hour
Full-time | 40 hours per week. Overtime required based on business needs.
WHAT YOU'LL DO
Serve as the Primary Client Point of Contact
  • Manage a high volume of inbound client calls with professionalism and confidence
  • Strive for first-call resolution whenever possible while ensuring accuracy and compliance
  • Respond to client emails, text messages, and occasional live chats within service level expectations
  • Provide clear guidance regarding required documentation and next steps
  • Demonstrate empathy while maintaining structure and call control
Drive Document Collection & Case Progress
  • Proactively request tax-related and financial documentation
  • Review submitted documents for completeness and internal compliance standards
  • Ensure all materials are properly uploaded and organized in company CRM
Maintain Accurate Case Records
  • Document all interactions thoroughly in our CRM system
  • Track open communication tickets and ensure timely resolution
  • Collaborate cross-functionally with case managers and internal teams
Escalate Appropriately
  • Recognize when an issue requires additional support
  • Partner with leadership or other departments to ensure proper resolution
WHAT YOU'LL NEED TO HAVE
  • 3-5 years of experience in customer service, client support, call center
  • Comfortable handling high call volume in a structured environment
  • Focused on resolving client needs efficiently while maintaining service quality
  • Strong written and verbal communication skills
  • Experience working within a CRM or ticketing system
  • Organized, detail-oriented, and process-driven
  • Able to manage follow-ups and multiple open cases simultaneously
  • Experience in tax services, document processing, loan processing, or financial services is a plus but not required.
  • Training will be provided.
WHAT WE OFFER
We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:
  • Medical, Dental, and Vision Insurance (starting after 60 days)
  • Paid Time Off
  • 401(k) retirement plan with company match
  • Professional Development Program to support your growth
  • Access to our on-site gym and gaming lounge
  • Catered team lunches every Friday
  • Fun and energizing quarterly company outings

ABOUT US
At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.
When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.
We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.
If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.
OUR COMMITMENT
At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.
TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.
California Applicants: Please review our Notice at Collection and California Privacy Policy before submitting your application by clicking here.

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