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Call Reviewer Jobs in California (NOW HIRING)

BIRITE

WAREHOUSE WILL-CALL AGENT

Brisbane, CA · On-site

$22 - $24/hr

Retrieve and review the order with the customer for accuracy. * Collect payment if applicable ... Will Call Hours & After-Hours Policy * Standard Will Call hours are 6:00 AM to 3:00 PM, Monday ...

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

Regularly review call center data and performance reports to identify opportunities for improvement. Develop systems for efficiency and procedures going between the front desk and the call center.

TaxRise

Call Center Representative II

Irvine, CA

$26 - $35/hr

As a Call Center Representative II , you won't just answer calls - you'll be a steady ... Review submitted documents for completeness and internal compliance standards * Identify missing ...

River City Bank

Call Center Representative

Sacramento, CA · On-site

$17 - $21.25/hr

Reviews issues, performs research, and initiates resolutions within established guidelines ... Minimum 1year call center or banking related experience. * Advanced keyboarding skills. * Ability ...

River City Bank

Call Center Representative

Sacramento, CA · On-site

$17 - $21.25/hr

Reviews issues, performs research, and initiates resolutions within established guidelines ... Minimum 1year call center or banking related experience. * Advanced keyboarding skills. * Ability ...

Pacer Group

Call Center Associate

Los Angeles, CA · On-site

Previous call center experience * Food service/delivery experience Preferred: * Associate/Bachelor ... Review and modify patient menus by adding, deleting or substituting food items in accordance with ...

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Showing results 21-40

All JobsCall Reviewer JobsCall Reviewer Jobs in California

Call Reviewer information

See California salary details

$10

$29

$47

How much do call reviewer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call reviewer in California is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $36.06 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are the most commonly searched types of Call Reviewer jobs in California? The most popular types of Call Reviewer jobs in California are:
What are popular job titles related to Call Reviewer jobs in California? For Call Reviewer jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Reviewer jobs in California look for? The top searched job categories for Call Reviewer jobs in California are:
What cities in California are hiring for Call Reviewer jobs? Cities in California with the most Call Reviewer job openings:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in California as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 68% Full Time, 23% Part Time, 2% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,345 per year, or $29.5 per hour.

Call Center Representative

Motion Picture Industry Pension & Health Plans

Los Angeles, CA • On-site

$26/hr

Full-time

Medical, Life, Retirement

Re-posted 10 days ago

Job description

For more than 70 years, the Motion Picture Industry Pension & Health Plans (MPI) has proudly served the entertainment community by supporting the financial and healthcare well-being of the people who bring stories to life - from set crews to post-production pros.
We're not just people and benefit specialists; we're problem-solvers, collaborators, and stewards of trust. Our teams are guided by a simple mission: to improve the lives of our members who work in the entertainment industry through accuracy, accountability, and care.
MPI is recognized as a five-time certified Great Place to Work® employer and recipient of the World at Work Seal of Distinction because we believe people do their best work when they're respected, supported, and inspired.
Role Overview:
**THIS IS A TEMP TO HIRE POSITION** ** Pay is $26/hour**
Our Participant Services Call Center is seeking a professional, outgoing, and energetic Call Center Representative with strong customer service skills and exceptional telephone etiquette.
The ideal candidate should have experience in health plan and/or pension plan benefits, and the ability to communicate complex plan policies and benefits in easy-to-understand terms while providing fantastic customer service, in a high call volume, fast-paced call center.
Qualified candidates, please submit your resume and cover letter for consideration.
Submissions will be reviewed; only candidates most closely matching the requirements of the assignment will be contacted.
What You'll Need:
  • Minimum high school diploma or equivalent.
  • Minimum of 2+ years of experience in customer service in a high call volume/call center environment. Benefit plan administration and/ or previous health plan experience preferred.
  • Possesses clear, effective, and strong oral and written communication skills, explaining complex issues and confirming understanding.
  • Exhibits pleasant and professional telephone etiquette and phone voice.
  • Demonstrates excellent attendance and punctuality with the ability to work overtime as needed.
  • Able to handle fast-paced work and meet deadlines.
  • Able to handle a high volume of calls and meet required production and quality standards.
  • Self-motivated and well-organized in managing time and materials, with strong attention to detail and accuracy.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to perform basic math calculations with speed and accuracy.
  • Quick learner with the ability to retain and communicate learned concepts.
  • Demonstrates good interpersonal skills, interacting effectively with co-workers and Participants.
  • A flexible team player with a positive, cooperative, and helpful attitude, adhering to organizational values.
  • Maintain confidentiality, adhere to HIPAA and departmental policy guidelines.
  • Intermediate PC skills, including Windows; MS Word, MS Excel, PowerPoint, and a familiarity with CRM systems. Strong technical skills.
  • Accurate typing skills of 45 words per minute and preferred 10-key skills by touch.
  • Ability to accept direction and developmental guidance from supervisor.
  • Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., unexpected volume spikes, disaster recovery, etc.)
  • Ability to complete all required training in classroom or in a virtual environment inclusive of required knowledge checks as determined by the organization.

What You'll Do:
  • Handle a high-volume of incoming Participant calls and inquiries in a professional and courteous manner, covering topics related to benefits, eligibility, claims, pension, premiums payments, legal documentation, account numbers, addresses, beneficiary designation, Coordination of Benefits records, Life Insurance, COBRA, etc.
  • Maintain accurate and detailed records of Participant interactions in our Customer Relationship Management System (CRM).
  • Provide exceptional customer service, promptly and effectively addressing participant concerns and resolving issues with empathy and care.
  • Demonstrate understanding of MPI policies, processes, and plan knowledge to assist callers with their inquiries.
  • Meet established call center performance metrics as an individual to assist the department in reaching departmental goals and company objectives of high quality calls providing customer satisfaction, first-call resolutions, and short wait times.
  • Attend, retain, and communicate classroom or virtual training concepts as dictated by needs of the business
  • Ensure consistent and punctual attendance as required by the role and maintain a reliable presence in the workplace.

MPI requires employees and temporary staff to be vaccinated against Covid-19 with exceptions as required by law.
Motion Picture Industry Pension & Health Plans (MPI) is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age over 40, marital status, veteran status, mental or physical disability, pregnancy, genetic information, or any other basis prohibited by law. Any applicant who, because of disability, requires accommodation or assistance in completing this application or at any time during the application process should contact the Human Resources Department. MPI also provides reasonable accommodations to disabled employees consistent with its obligations under applicable law.

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