ZipRecruiter

Log In

1

Call Reviewer Jobs in Boston, MA (NOW HIRING)

Rodenhiser Home Services Inc

Call Center Manager

Holliston, MA · On-site

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Facilitate regular team huddles, one-on-one coaching sessions, and performance reviews. * Monitor call quality and provide constructive feedback to improve customer communication, empathy, and ...

Rodenhiser Home Services Inc

Call Center Manager

Holliston, MA · On-site

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Facilitate regular team huddles, one-on-one coaching sessions, and performance reviews. * Monitor call quality and provide constructive feedback to improve customer communication, empathy, and ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... Review therapeutic diet orders and modify patient food orders to meet the prescribed diet ...

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · On-site

$70K - $120K/yr

Review employee timecards and manage commission tracking for direct reports. * Develop future leaders through coaching and performance management. Call Center Operations * Oversee the day-to-day ...

Tempus

Call Center Representative

Stoughton, MA · On-site

$17 - $21.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Call center and phone customer service experience highly preferred * Bilingual preferred: Fluent in ... Annual Reviews with merit-based increases * Employee Recognition Program * Financial Wellness ...

Tufts Medical Center

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... Review therapeutic diet orders and modify patient food orders to meet the prescribed diet ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... Review therapeutic diet orders and modify patient food orders to meet the prescribed diet ...

Vitra Health

Call Center Manager

Boston, MA · On-site

$110K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Opportunity The Call Center Manager is responsible for the strategic leadership, operational ... Review operational metrics and compliance reports to identify risks and improvement opportunities.

Vitra Health

Call Center Manager

Boston, MA · On-site

$110K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Opportunity The Call Center Manager is responsible for the strategic leadership, operational ... Review operational metrics and compliance reports to identify risks and improvement opportunities.

Tetra Tech, Inc.

Eligibility Reviewer

Boston, MA · On-site

$25/hr

The Tetra Tech Disaster Recovery Team is seeking a dedicated Eligibility Reviewer to support ... Work is primarily performed in an office/call center environment requiring prolonged sitting ...

New

Tetra Tech

Eligibility Reviewer

Boston, MA · On-site

$25/hr

The Tetra Tech Disaster Recovery Team is seeking a dedicated Eligibility Reviewer to support ... Work is primarily performed in an office/call center environment requiring prolonged sitting ...

New

Tetra Tech

Eligibility Reviewer

Boston, MA · On-site

$25/hr

The Tetra Tech Disaster Recovery Team is seeking a dedicated Eligibility Reviewer to support ... Work is primarily performed in an office/call center environment requiring prolonged sitting ...

New

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

Review employee timecards and manage commission tracking for direct reports. * Develop future leaders through coaching and performance management. Call Center Operations * Oversee the day-to-day ...

Flagship Ventures

Open Call

Cambridge, MA · On-site

$16.50 - $21.50/hr

Your application data is processed through Greenhouse, our applicant tracking system, and may also be reviewed using AI-assisted screening tools. We do not sell your personal information. California ...

next page

Showing results 1-20

All JobsCall Reviewer JobsCall Reviewer Jobs in Boston, MA

Call Reviewer information

See Boston, MA salary details

$11

$32

$52

How much do call reviewer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call reviewer in Boston, MA is $32.47, according to ZipRecruiter salary data. Most workers in this role earn between $24.57 and $39.71 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are the most commonly searched types of Call Reviewer jobs in Boston, MA?

The most popular types of Call Reviewer jobs in Boston, MA are:

What job categories do people searching Call Reviewer jobs in Boston, MA look for?

The top searched job categories for Call Reviewer jobs in Boston, MA are:

Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in Boston, MA as of August 2026, with employment types broken down into 65% Full Time, 29% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $67,530 per year, or $32.5 per hour.

Call Center Manager

Automated Health Systems, Inc.

Marlborough, MA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

192nd of 223 rated it services

Job description

Automated Health Systems is seeking a Call Center Manager to support contact center operations and staff leadership to support the Mass Health Medicaid project. This position is an onsite.
Benefits
  • Health, dental, and vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities

Responsibilities
  • Support oversight of daily contact center operations
  • Supervise contact center supervisors and staff
  • Monitor service level metrics and operational performance
  • Assist with staff scheduling and workforce coordination
  • Review reports and analyze operational trends
  • Support staff training and development
  • Monitor contact center systems and performance
  • Collaborate with leadership on operational improvements

Qualifications
  • Bachelor's degree in related field or equivalent experience required
  • 3-5 years of call center management experience
  • Experience in healthcare or human services preferred
  • Strong leadership and communication skills
  • Strong computer and reporting skills

Automated Health Systems is an Equal Opportunity Employer.

What Automated Health Systems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply