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Director Customer Support Jobs in Florida (NOW HIRING)

Bayside Support Services

Customer Support Agent I

Plantation, FL · On-site

$18.50 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an integral part of the Customer Support team, the Customer Support Agent I plays a critical ... Ability to give and receive honest and direct feedback * Schedule flexibility as shifts can change ...

New

Ag

ATR - MIAMI - Customer Support Director

Miami, FL · On-site +1

$18 - $22.75/hr

  • Medical

  • Retirement

  • PTO

We are looking for a Customer Support Director to come onboard in our Support & Services Directorate in Barbara 's team! Your Mission The Customer Support Director (CSD) is the primary interface ...

Bayside Support Services

Customer Support Agent I

Plantation, FL · On-site

$18.50 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an integral part of the Customer Support team, the Customer Support Agent I plays a critical ... Ability to give and receive honest and direct feedback * Schedule flexibility as shifts can change ...

New

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB's administrative support function in all things driven by ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB's administrative support function in all things driven by ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB's administrative support function in all things driven by ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB's administrative support function in all things driven by ...

Ship Sticks

Customer Support Specialist

Palm Beach Gardens, FL · On-site

$36K - $42K/yr

  • Medical

  • Dental

  • Vision

We are seeking a Customer Support Specialist to join our team! Our team is growing, and we are ... The company has direct partnerships with thousands of courses worldwide, including 80 percent of ...

Ship Sticks

Customer Support Specialist

Palm Beach Gardens, FL · On-site

$36K - $42K/yr

  • Medical

  • Dental

  • Vision

  • PTO

The company has direct partnerships with thousands of courses worldwide, including 80 percent of ... We are seeking a Customer Support Specialist to join our team! Our team is growing, and we are ...

Airbus

ATR - MIAMI - Customer Support Director

Miami, FL · On-site

  • Medical

  • Retirement

  • PTO

We are looking for a Customer Support Director to come onboard in our Support & Services Directorate in Barbara 's team! Your Mission The Customer Support Director (CSD) is the primary interface ...

PostcardMania

Customer Support Specialist

Clearwater, FL · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll play a direct part in onboarding new clients to our PCM Nurture platform, supporting our customers, and making it easy for them to see results with our products. We aim for an exceptional ...

Hilton Grand Vacations

Customer Support Specialist

Orlando, FL

$16 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Care Agent, you will play a key role in driving revenue by converting inbound calls ... Respond to inquiries generated through direct mail, email campaigns, and online advertising.

HelloGov AI, Inc.

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

The Role As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and ...

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Showing results 1-20

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Florida

Director Customer Support information

See Florida salary details

$29.1K

$92.2K

$146.8K

How much do director customer support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director customer support in Florida is $92,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $110,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the most commonly searched types of Customer Support jobs in Florida?

The most popular types of Customer Support jobs in Florida are:

What are popular job titles related to Director Customer Support jobs in Florida?

For Director Customer Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Florida look for?

The top searched job categories for Director Customer Support jobs in Florida are:

What cities in Florida are hiring for Director Customer Support jobs?

Cities in Florida with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,170 per year, or $44.3 per hour.

Customer Support Agent I

Bayside Support Services

Plantation, FL • On-site

$18.50 - $24.75/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Job Purpose:

As an integral part of the Customer Support team, the Customer Support Agent I plays a critical role in providing first-class customer support. This entry-level position is perfect for those who are passionate about helping others and are committed to delivering exceptional customer experiences. You will act as the first point of contact for our customers, addressing inquiries, solving issues, and ensuring a positive customer journey.

We are dedicated to providing exceptional customer service solutions and digital innovation with cutting-edge products for the content creator economy. We are devoted to cultivating a safe, inventive, and engaging community experience.

Our Mission:

We prioritize customer satisfaction. With expertise in the adult industry, we aim to be a trusted resource that empowers users to experience the diverse and sexually healthy community that Chaturbate provides while maintaining the safety and integrity of the site. We provide confidential, ethical, and respectful support so that people have positive experiences with every interaction, whether on or off-camera.

Our Vision:

Our vision is to be the unrivaled leader in delivering extraordinary customer experiences, setting industry standards for exceptional service, and becoming synonymous with unparalleled customer satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate, and empathetic assistance.
  • Uphold and exemplify exceptional customer service standards in every interaction.
  • Resolve customer issues by applying critical thinking and problem-solving skills, escalating complex issues as necessary.
  • Maintain detailed records of customer interactions, issues, and resolutions within Zendesk CRM.
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring timely communication with customers.
  • Participate in daily huddles and seek assistance through appropriate channels when needed.
  • Attend 15-30 minute huddles daily to stay aligned with team objectives and updates.


Performance Metrics:

  • Adherence to Daily Productivity KPIs and Quality Assurance Scorecards.
  • Achievement of high Customer Satisfaction Scores and First Contact Resolution Rates.
  • Timely resolution of Zendesk tickets and contribution to 360 Employee Feedback.

Requirements

Qualifications:

  • Exceptional communication skills, both verbal and written.
  • Proven ability to empathize with customers and resolve their issues.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to give and receive honest and direct feedback
  • Schedule flexibility as shifts can change based on the needs of our business


Requirements:

  • Familiarity with Zendesk or similar CRM tools
  • 1+ years of Customer service or call center experience
  • Associate or Bachelor’s degree preferred
  • Strong Computer Skills
  • High School Diploma or GED

Benefits

Why Join Us?

  • Professional Development
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid parental leave
  • Paid Time Off
  • Disability Insurance
  • Office Meals and Snacks


Job Type: Contract to Hire

Schedule:

  • 8-hour shift
  • Ability to Work Nights/Weekends/Holidays

Language: English (Required)

Ability to Commute: Las Vegas, NV or Plantation, FL (Required)

Work Location: In person