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Overnight Customer Support Jobs in Florida (NOW HIRING)

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

... Customer Support team. Essential Functions: * Responds to inbound telephone inquiries and ... overnight, and weekend shifts. Specific schedules vary by position and location and will be ...

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

The Customer Support Associate I serves as a primary point of contact for accountholders in a call ... overnight, and weekend shifts. Specific schedules vary by position and location and will be ...

CardWorks

Associate, Customer Support

Orlando, FL · On-site

$16.25 - $22.50/hr

... Customer Support team. Essential Functions: * Responds to inbound telephone inquiries and ... overnight, and weekend shifts. Specific schedules vary by position and location and will be ...

Inserso

Network Support Technician

Tallahassee, FL · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... customer sites is common, extended overnight and air travel is typically less than 5% per year)

Inserso

Network Support Technician

Fort Myers, FL · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... customer sites is common, extended overnight and air travel is typically less than 5% per year)

Inserso

Network Support Technician

Miramar, FL · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... customer sites is common, extended overnight and air travel is typically less than 5% per year)

Worldwide TechServices

Dynamic PC Support

Lakeland, FL · On-site

$17/hr

Provide customer support for designated equipment * Answer client questions in a professional ... Ability to drive long distances, and occasional overnight assignments within other geographies

Worldwide TechServices

Dynamic PC Support

Orlando, FL · On-site

$18/hr

Provide customer support for designated equipment * Answer client questions in a professional ... Ability to drive long distances, and occasional overnight assignments within other geographies

Worldwide TechServices

Dynamic PC Support

Orlando, FL · On-site

Provide customer support for designated equipment * Answer client questions in a professional ... Ability to drive long distances, and occasional overnight assignments within other geographies

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All JobsCustomer Support JobsOvernight Customer Support JobsOvernight Customer Support Jobs in Florida

Overnight Customer Support information

What does an overnight customer support representative do?

An Overnight Customer Support representative assists customers with their inquiries, issues, or service needs during non-standard business hours, typically overnight. They handle phone calls, emails, or live chats to resolve problems, answer questions, and ensure customer satisfaction when most daytime staff are unavailable. This role is essential for businesses that operate 24/7 or have customers in different time zones, ensuring continuous support and smooth operations throughout the night.

What are the key skills and qualifications needed to thrive as an overnight customer support representative?

To thrive as an Overnight Customer Support representative, you need excellent problem-solving skills, strong written and verbal communication abilities, and prior customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, as well as CRM software, is typically required. Patience, resilience, and the ability to work independently during off-hours are important soft skills in this role. These qualifications ensure prompt, effective assistance to customers and maintain high service quality during overnight shifts when resources may be limited.

What are some common challenges faced in an overnight customer support role, and how can they be managed?

Working overnight shifts in customer support can present unique challenges such as managing fatigue, staying alert during quiet hours, and handling escalated issues with limited immediate supervision. To manage these challenges, it’s important to establish a consistent sleep schedule, utilize available resources and documentation, and communicate proactively with daytime teams to ensure seamless handoffs. Many companies offer training and support systems to help overnight staff stay connected and effective, making it critical to take advantage of these resources.

What is the difference between Overnight Customer Support vs Customer Service Representative?

AspectOvernight Customer SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, usually regular business hours
Work EnvironmentRemote or call center, focused on night shiftsOffice or remote, during standard business hours
Required SkillsStrong communication, problem-solving, night shift staminaCommunication, patience, daytime availability
Industry UsageCustomer support for global or 24/7 servicesGeneral customer service across various industries

Overnight Customer Support and Customer Service Representative roles share core communication skills but differ mainly in work hours and environment. Overnight Customer Support focuses on night shifts, often in call centers or remotely, serving clients outside regular hours. Customer Service Representatives typically work during daytime hours, providing support during standard business hours. Both roles require strong communication skills, but the shift timing and work environment distinguish them.

What is overnight customer support?

Overnight customer support is a job where representatives provide assistance to customers outside regular business hours, typically during the night shift. It often involves handling inquiries via phone, chat, or email, and requires good communication skills and familiarity with support tools. This role ensures 24/7 service availability for customers.

What are the most commonly searched types of Customer Support jobs in Florida?

The most popular types of Customer Support jobs in Florida are:

What cities in Florida are hiring for Overnight Customer Support jobs?

Cities in Florida with the most Overnight Customer Support job openings:

Overnight Customer Support jobs near you
Infographic showing various Overnight Customer Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Associate, Customer Support

CardWorks

Lake Mary, FL • On-site

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

CardWorks rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

1st of 21 rated payment service providers

Job description

Become an everyday champion - and build a career where your impact fuels financial progress.


What We Do

CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We're embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.

Who We Are

  • Merrick Bank: The bank that builds
  • CardWorks Servicing: One partner, total performance
  • Carson Smithfield: Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.

Our team tackles the industry's most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.


Founded in 1997, Merrick Bank is an FDIC-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

PositionSummaryand Role Impact:


The Customer SupportAssociateIservesas a primary point of contact for accountholdersin a call center environment. This role responds to inboundinquiries, provides account-related support, helps resolvequestions orconcerns, and delivers a professional and consistentcustomerexperience. The associate follows established policies, procedures, and compliance requirements while accurately documenting interactions, supporting account servicing needs, and escalating more complex matters whenappropriate. Throughtimely,accurate, and service-focused support, this role contributes to customersatisfaction, retention, and the overall effectiveness of the Customer Support team.


Essential Functions:

  • Responds to inbound telephone inquiries and providesaccurate, professional support to accountholdersregardingaccount information, transactions, payments, and general servicing needs.

  • Assistsaccountholders with questions, concerns, and routine account issues while delivering a positive customer experience and supporting customer retention.

  • Researchesandresolvescustomer issuesin accordance withestablished policies, procedures, regulatory requirements, and business guidelines.

  • Accurately updates, verifies, and notates customer information and call activity within designated systems to ensure complete and reliable account records.

  • Initiates and supports account transactions, service requests, billing dispute steps, and investigations asappropriate basedon customer needs and department procedures.

  • Educates accountholders on applicable processes, including billing dispute procedures,requireddocumentation, timelines, and available next steps.

  • Identifiescalls or account matters requiringadditionalreview and escalates appropriately to leadership, internal partners, or specialized support teams.

  • Meets established expectations for quality, productivity, attendance, compliance, and customer service standards.

  • Performs other duties as assigned.

Requirements for Success:

Education & Experience:

    • Requires a high school diploma or its equivalent

    • Prior customer service experience

    • Experience with First Data Resources (FDR), Evolve or related platforms preferred

    • One (1)+years of related inbound or outbound callcenter orcollections experiencedesirable

    • Experienceworking with computers isrequired


    Knowledge,Skillsand Capabilities:

    • Meets established unit standards for quantity,qualityand monitoring
    • Responsible formonitoringmonthly statistics and meeting personal and unit goals
    • Speaks clearly andis able toconvey a clear message
    • Able to change applications and support businessobjectives.
    • Works to achieve department and individual goals; supportsmanagement and unitand team toaccomplishcompany objectives

    Schedule Flexibility:


    Full-time positions are available across a variety of schedules, including day, evening, overnight, and weekend shifts. Specific schedules vary by position and location and will be discussed throughout the interview process. Schedule assignments are determined based on business needs and candidate availability at the time of hire. Candidates must be available to work the schedule associated with the position they are selected for.

    Bilingual Opportunities Available:


    Select openings require English/Spanish bilingual proficiency. Candidates applying for bilingual positions must be able to effectively communicate in both English and Spanish and may be assessed during the hiring process.

    #INDEG

Our Employee Value Proposition

  • Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
  • Benefits Package -Medical, Dental, and Vision (plus much more)
  • 401(k) Plan with Company Match
  • Short- & Long-Term Disability
  • Wellness Programs
  • Group Life and AD&D Insurance
  • Paid Vacation, Sick Days and bank Holidays
  • Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.


We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.

We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.

If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.


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