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Remote Call Reviewer Jobs in Florida (NOW HIRING)

IronMountain Solutions

$16/hr

Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed ... Review and assess tips to determine relevance and appropriate action * Conduct basic research using ...

IronMountain Solutions

$16/hr

Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed ... Review and assess tips to determine relevance and appropriate action * Conduct basic research using ...

ASCENSUS

Bilingual Call Center Representative

Miami, FL · Remote

$19/hr

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

ASCENSUS

Bilingual Call Center Representative

Tampa, FL · Remote

$19/hr

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

Titan Placement

Remote Radiologist

Tampa, FL · Remote

$302K - $378K/yr

You review, edit if needed, and approve as the final clinical authority. There are no hospital stat ... Why this role is compelling • Fully remote with flexible scheduling • No call with a 24-hour ...

Titan Placement Group

Remote Radiologist

Tampa, FL · Remote

$700K/yr

You review, edit if needed, and approve as the final clinical authority. There are no hospital stat ... Why this role is compelling • Fully remote with flexible scheduling • No call with a 24-hour ...

Titan Placement

Remote Radiologist

Tampa, FL · Remote

$302K - $378K/yr

You review, edit if needed, and approve as the final clinical authority. There are no hospital stat ... Why this role is compelling • Fully remote with flexible scheduling • No call with a 24-hour ...

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All JobsCall Reviewer JobsRemote Call Reviewer JobsRemote Call Reviewer Jobs in Florida

Remote Call Reviewer information

See Florida salary details

$8

$24

$50

How much do remote call reviewer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote call reviewer in Florida is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $30.24 per hour, depending on experience, location, and employer.

What is a Remote Call Reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a Remote Call Reviewer, and why are they important?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by Remote Call Reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

What are the most commonly searched types of Call Reviewer jobs in Florida? The most popular types of Call Reviewer jobs in Florida are:
What are popular job titles related to Remote Call Reviewer jobs in Florida? For Remote Call Reviewer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Call Reviewer jobs in Florida look for? The top searched job categories for Remote Call Reviewer jobs in Florida are:
Remote Call Reviewer jobs near you
Infographic showing various Remote Call Reviewer job openings in Florida as of July 2026, with employment types broken down into 75% Full Time, 15% Part Time, 5% Temporary, and 5% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $49,968 per year, or $24 per hour.
In-Bound Call Center Representative

In-Bound Call Center Representative

IronMountain Solutions

Remote

$16/hr

Other

Re-posted 10 days ago

Job description

Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. 

Job Responsibilities: 

  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

Education and Experience Requirements:

  • 3+ years of experience in a call center 
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

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