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Call Reviewer Jobs in Florida (NOW HIRING)

Medfleet Ambulance

Call Taker

Hudson, FL · On-site

Work is performed in a fast paced, high call volume, call center environment. Operates ... For further information, please review the Know Your Rights notice from the Department of Labor.

09 Build

Call Center Manager

Miami, FL · On-site

... reviews • Manage and prioritize the warm lead list to maximize set rate and show rate • Track ... call center or appointment-setting/telemarketing team • Strong people management and coaching ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Conduct regular performance reviews, provide feedback, coaching, and training to collections ...

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Call Reviewer information

See Florida salary details

$7

$22

$36

How much do call reviewer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call reviewer in Florida is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $27.31 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are the most commonly searched types of Call Reviewer jobs in Florida? The most popular types of Call Reviewer jobs in Florida are:
What are popular job titles related to Call Reviewer jobs in Florida? For Call Reviewer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Reviewer jobs in Florida look for? The top searched job categories for Call Reviewer jobs in Florida are:
What cities in Florida are hiring for Call Reviewer jobs? Cities in Florida with the most Call Reviewer job openings:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $46,451 per year, or $22.3 per hour.

Call Taker

Medfleet Ambulance

Hudson, FL • On-site

Other

Posted 4 days ago

MedFleet rating

5.5

Company rating: 5.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY
Under general supervision, answer non-emergency and emergency requests to ensure our community has adequate and quick responses. Perform communications work involving the processing of calls from citizens, medical facilities and staff. Dispatch accurate and rapid processing of routine and emergency calls, which requires following prescribed standard operating procedures. Transferring callers to other emergency response agencies such as law enforcement or fire rescue following prescribed procedures. Duties require the ability to quickly determine the nature of the emergency from information provided by emergency personnel or the public and initiate appropriate action. May be assigned to a shift other than the one that training was received on and will likely be assigned to night shift at first. Applicants must be available to work any shift, holidays, weekends, and overtime as required.
DUTIES/RESPONSIBILITIES
Receives telephone calls from citizens or emergency personnel requesting assistance or information; screen the call and initiate appropriate action per established protocols. Offer pre-arrival medical instructions via telephone per established protocols. Work is performed in a fast paced, high call volume, call center environment. Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls. Takes complaints, reports issues to on-duty supervisor and document as required.
Performs related work as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of radio communications rules and regulations governing radio transmission. Knowledge of basic radio receiving and transmitting operations, equipment and proper radio-telephone procedures. Knowledge of MedFleet operations, county geography; adjoining counties, and roadway networks, major intersections, location of important attractions, buildings, industries, and subdivisions. Knowledge of basic medical terminology. Ability to react calmly, quickly, and promptly handle emergency situations and interact with excited persons in a calm, guiding manner to secure essential information pertaining to emergency situations. Must be able to speak in a clear, well-modulated voice and deal with public in a firm, courteous, tactful, and impartial manner. Ability to maintain clear, accurate, and detailed accounts of operations. Must possess multitasking skills, initiative, and a desire to help others, and be able to function as a team member. Ability to make sound decisions during stressful situations. Ability to learn to operate radio and telephone transmitting and receiving equipment. Ability to communicate effectively, both orally and in writing, and to listen and understand. Ability to operate a computer and utilize the related software programs. Ability to follow established protocols and follow the chain of command. Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment. Ability to establish and maintain effective working relationships with others.
POSITION QUALIFICATIONS
Minimum Qualifications
  • Graduation from high school or possession of an acceptable equivalency diploma.
  • Valid Florida drivers license
  • Multi-line telephone equipment; computerized customer service; flexibility, split ear and multi-tasking, active listening, decision making, and critical thinking experience.
  • Effective communication skills
  • Proficiency with computers
Desired Qualifications
  • One-year experience working in a fast paced, high call volume commercial or government public safety dispatching/call- taking facility is preferred. Quality management experience (medical and/or non-medical)

  • Current or former EMT, Paramedic license.
  • Emergency Medical Dispatch (EMD) certification.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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