Call Center Operations Manager Jobs in Wisconsin

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Location: US:WI:MENOMONEE FALLS at our INTEGRATED SERVICE CENTER facility.

This job is HYBRID.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: 6am-6pm W/Th/Fri alternating Sat Holidays: Yes Weekends: Yes (12 hour shifts)

Job Summary:

This position is responsible for day-to-day activities associated with job processing, data backup, real-time system monitoring, and physical site maintenance for Froedtert & Community Health's Information Systems. Will be required to quickly respond to server and network issues of varying level of severity and escalate issues to appropriate personnel as required. This position will also have responsibility for responding to problems and questions from system end users regarding the functionality, performance and availability of their IT equipment and/or business applications. Will work closely with Manager to ensure that the Computer Operations function delivers at a service level consistent with the expectations of IT department's senior management. Position works to improve or maintain a high level of Computer Operations performance through the use of generally accepted II best practices. Works with other IT department staff to ensure proper communication of information that may directly or indirectly impact the users of the various information systems. Works closely and professionally with Operations team members to promote teamwork and accountability. Must provide updates regarding the key issues and works to resolve problems in an efficient and effective manner. Other duties as assigned.

EXPERIENCE DESCRIPTION:

A minimum of 1 year of relevant Computer Operations and customer service experience is required. Experience in a hospital or healthcare setting is preferred. Experience with IT Management Software Monitoring Tools is preferred. Experience with Data Center Infrastructure Management (DCIM) tools is preferred

Associate degree or equivalent. Bachelor's degree in Business, Healthcare Administration, Finance, Computer Science or related field is preferred.

This position is part of a 24/7 Operations Center, including after-hours, weekends and holiday coverage. Flexibility in scheduling is required, to meet with staff on various shifts. Ability to prioritize and execute in high-pressure situations. Remains calm under pressure. Highly motivated and ability to operate under limited supervision. Basic knowledge of Microsoft Active Directory account management. Broad knowledge of IT services, applications and infrastructure. Strong computer skills utilizing and supporting MS Office and MS Exchange/Outlook. Good interpersonal skills in communications with all levels of hospital personnel, vendors and IT staff. Ability to manage multiple tasks. Solid capabilities working to plan and meeting deadlines. Willingness to learn and improve. Keeps current on technology through publications, self-education, and seminars on an ongoing basis. Develop skills in analytical acumen: basic project management capabilities, team work, critical thinking, communication, continuous process improvement.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.