Call Center Operations Manager Jobs in Wisconsin

POSITION SUMMARY:

GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. The ideal candidate is a strong communicator and problem solver who thrives on building engaged teams, driving results, and improving processes in a dynamic setting.

KEY RESPONSIBILITIES:

• Partner with Human Resources to recruit, interview, and select top talent.

• Build meaningful connections with team members to encourage open communication, trust, and accountability.

• Coach, train, and motivate staff to meet and exceed performance goals.

• Conduct regular one-on-ones, evaluations, and professional development sessions.

• Recognize and reward individual and team achievements to boost engagement and morale.

• Coordinate cross-training and onboarding with Training and Workforce Analysts.

• Establish clear goals and performance metrics for the team.

• Monitor and evaluate results based on productivity, quality, and timeliness.

• Analyze reports to identify performance trends and process improvement opportunities.

• Collaborate with IT, Business Solutions, and Client Services to streamline workflows and enhance efficiency.

• Ensure full compliance with company policies, HIPAA, and PHI standards.

Operations & Strategy:

• • Identify and implement process improvements that support department goals.

  • Manage resources and schedules to maintain service levels and client satisfaction.

  • Handle escalated calls or issues, ensuring prompt and professional resolution.

  • Partner with leadership and cross-functional departments to align operational objectives.

  • Champion GetixHealth’s mission, vision, and values across all interactions.

Education:

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.

• 2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role.

• Artiva experience required (strong working knowledge of workflows, reporting, and system navigation).

Experience:

• 1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred

• Experience managing remote teams and prioritizing workloads across multiple client accounts

• Knowledge of medical billing, insurance claims, and healthcare administration is a plus

Certifications:

• Certified Revenue Cycle Specialist (CRCS) required within the first year of employment

Technical Skills:

• Proficient in Microsoft Office Suite and contact center technology platforms

• Strong computer literacy and ability to troubleshoot basic technical issues remotely

• Experience with healthcare billing systems or EMR software preferred

WORK ENVIRONMENT & EQUIPMENT:

• Remote position – work from home anywhere in the U.S.

• Company-provided computer and necessary equipment

• Must have a reliable high-speed internet connection and a private workspace suitable for patient and client communications

WHY JOIN AMC/GETIXHEALTH?:

Founded in 1992, GetixHealth/Americollect is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

BENEFITS & INCENTIVES:

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
• Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
• Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth /Americollect is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.