ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Wisconsin

EMPIRE HOME REMODELING INC

Call Center- Rehasher

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Collaborate with Sales, Operations, and Installation teams to resolve projectrelated concerns ... Document all interactions, outcomes, and followup actions in CRM systems with accuracy. * Maintain ...

Renuity

Call Center - Inside Sales Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage inbound and outbound calls in a fast-paced call center environment * Partner with scheduling teams to verify appointments and confirm with customers * Utilize pre-built scripts to engage ...

Renuity

Call Center - Inside Sales Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage inbound and outbound calls in a fast-paced call center environment * Partner with scheduling teams to verify appointments and confirm with customers * Utilize pre-built scripts to engage ...

altaresourceshcm

Call Center Representative

Neenah, WI

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience: * High school diploma or ...

Renuity

Call Center - Customer Service Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Agent - Customer Service Mad City Windows & Baths, a Renuity Company * Full-Time or ... Manage all appointments generated through face-to-face sources and enter them into the CRM * ...

Renuity

Call Center - Customer Service Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Agent - Customer Service Mad City Windows & Baths, a Renuity Company * Full-Time or ... Manage all appointments generated through face-to-face sources and enter them into the CRM * ...

Community Health Systems Inc

Senior Access Manager

Beloit, WI · On-site

$106K - $145K/yr

Revenue Cycle Director JOB SUMMARY The Senior Access Manager provides strategic and operational management for patient registration, call-center operations, patient financial counseling, and patient ...

Rogers Behavioral Health

Call Center Nurse

Milwaukee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Clinical disease management * Specific profiles (older adults, cognitive/developmental delays, etc ... Carry out nursing functions related to patient access to care, staff operations, and department ...

Gomining

WI · On-site

$150 - $190/hr

This is a senior leadership role for someone who combines strong technical expertise with operational management, team leadership, and a continuous improvement mindset. Responsibilities Data Center ...

Mr. Handyman

Call Center Office Manger

Mount Pleasant, WI · On-site

$16 - $21/hr

  • Retirement

  • PTO

Office Manager Support company operations by optimizing office and administrative processes ... Minimum 5 years of previous experience in call center customer service. * Computer proficiency in ...

PVH (Tommy Hilfiger/Calvin Klein)

WI · On-site

$180 - $280/hr

Data Center Operations * Own day‑to‑day operations across Bitcoin mining data centers in Texas ... Lead and develop local operations managers, technicians, and maintenance teams. * Establish clear ...

previous pagenext page

Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Wisconsin

Call Center Operations Manager information

See Wisconsin salary details

$31.8K

$74.4K

$136.8K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Wisconsin is $74,377.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $91,900.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Wisconsin?

The most popular types of Call Center Operations jobs in Wisconsin are:

What are popular job titles related to Call Center Operations Manager jobs in Wisconsin?

For Call Center Operations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Wisconsin look for?

The top searched job categories for Call Center Operations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Call Center Operations Manager jobs?

Cities in Wisconsin with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in WI?

For Call Center Operations Manager jobs in WI, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $74,377 per year, or $35.8 per hour.

Critical Operations Manager

Meta

Beaver Dam, WI • On-site

Full-time

Re-posted 25 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software ...

What Meta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply