Vernon Hills, IL · On-site
$150K - $170K/yr
The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...
Quick apply
Vernon Hills, IL · On-site
$150K - $170K/yr
The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...
Center Operations Manager Principal Functions: The Center Operations Manager (COM) oversees the non-medical support services and daily operations of the local center(s) to which they have been ...
Center Operations Manager Principal Functions: The Center Operations Manager (COM) oversees the non-medical support services and daily operations of the local center(s) to which they have been ...
Kankakee, IL · On-site
Center Operations Manager Principal Functions: The Center Operations Manager (COM) oversees the non-medical support services and daily operations of the local center(s) to which they have been ...
Kankakee, IL · On-site
Center Operations Manager Principal Functions: The Center Operations Manager (COM) oversees the non-medical support services and daily operations of the local center(s) to which they have been ...
North Riverside, IL · On-site
Medical
Dental
Vision
Retirement
PTO
Center Operations Manager II This Is What You'll Do: * Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard ...
North Riverside, IL · On-site
Medical
Dental
Vision
Retirement
PTO
Center Operations Manager II This Is What You'll Do: * Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard ...
Hometown, IL · On-site
Medical
Dental
Vision
Retirement
PTO
Center Operations Manager II This Is What You'll Do: * Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard ...
Hometown, IL · On-site
Medical
Dental
Vision
Retirement
PTO
Center Operations Manager II This Is What You'll Do: * Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard ...
Danville, IL · On-site
$81K - $142K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This key position in AutoZone's distribution center oversees and manages the daily operation of a single shift in the distribution center responsible for accuracy, productivity, on-time delivery and ...
Danville, IL · On-site
$81K - $142K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This key position in AutoZone's distribution center oversees and manages the daily operation of a single shift in the distribution center responsible for accuracy, productivity, on-time delivery and ...
North Riverside, IL · On-site
Medical
Dental
Vision
Retirement
PTO
Center Operations Manager I This Is What You'll Do: * Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development ...
North Riverside, IL · On-site
Medical
Dental
Vision
Retirement
PTO
Center Operations Manager I This Is What You'll Do: * Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development ...
Medical
Dental
Vision
Retirement
PTO
Center Operations Manager I This Is What You'll Do: * Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development ...
Medical
Dental
Vision
Retirement
PTO
Center Operations Manager I This Is What You'll Do: * Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development ...
$83K - $90K/yr
Medical
Dental
Vision
Life
Retirement
Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a manager overseeing day-to-day operations of demand-response ...
$83K - $90K/yr
Medical
Dental
Vision
Life
Retirement
Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a manager overseeing day-to-day operations of demand-response ...
Chicago, IL · On-site
$83K - $90K/yr
Medical
Dental
Vision
Life
Retirement
Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a manager overseeing day-to-day operations of demand-response ...
Chicago, IL · On-site
$83K - $90K/yr
Medical
Dental
Vision
Life
Retirement
Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a manager overseeing day-to-day operations of demand-response ...
$83K - $90K/yr
Medical
Dental
Vision
Life
Retirement
Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a manager overseeing day-to-day operations of demand-response ...
$83K - $90K/yr
Medical
Dental
Vision
Life
Retirement
Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a manager overseeing day-to-day operations of demand-response ...
Gurnee, IL · On-site
$63K - $105K/yr
The Call Center Manager provides day-to-day leadership and direction for the Call Center in close ... The manager is accountable for the overall member experience, operational performance, employee ...
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Gurnee, IL · On-site
$63K - $105K/yr
The Call Center Manager provides day-to-day leadership and direction for the Call Center in close ... The manager is accountable for the overall member experience, operational performance, employee ...
Chicago, IL · On-site
Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center ... Care management * Physician referral * Scheduling * Third party service referral Qualifications
Chicago, IL · On-site
Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center ... Care management * Physician referral * Scheduling * Third party service referral Qualifications
Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center ... Care management * Physician referral * Scheduling * Third party service referral Qualifications
Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center ... Care management * Physician referral * Scheduling * Third party service referral Qualifications
Plainfield, IL · On-site
$60K - $75K/yr
Medical
Dental
Vision
Life
Retirement
PTO
National Call Center Manager Pet Butler LLC, a Spring-Green Enterprise company, is seeking a ... Leads the National Contact Center strategy, aligning operations, staffing, and performance with ...
Plainfield, IL · On-site
$60K - $75K/yr
Medical
Dental
Vision
Life
Retirement
PTO
National Call Center Manager Pet Butler LLC, a Spring-Green Enterprise company, is seeking a ... Leads the National Contact Center strategy, aligning operations, staffing, and performance with ...
$16 - $20.50/hr
... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...
$16 - $20.50/hr
... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...
Chicago, IL · On-site
$16 - $20.50/hr
... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...
Chicago, IL · On-site
$16 - $20.50/hr
... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...
$125K/yr
Retirement
PTO
Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Recruit, hire, and train ... Proven call center leadership experience within the home improvement industry * Experience with CRM ...
$125K/yr
Retirement
PTO
Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Recruit, hire, and train ... Proven call center leadership experience within the home improvement industry * Experience with CRM ...
$125K/yr
Retirement
PTO
Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Recruit, hire, and train ... Proven call center leadership experience within the home improvement industry * Experience with CRM ...
$125K/yr
Retirement
PTO
Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Recruit, hire, and train ... Proven call center leadership experience within the home improvement industry * Experience with CRM ...
Arlington Heights, IL · On-site
$100K - $140K/yr
Medical
Dental
Vision
Retirement
PTO
Call Center Sales Manager 📍 Arlington Heights, IL Lead the team that drives growth, revenue, and ... Use performance data to drive coaching, training, staffing, and operational decisions * Present ...
Arlington Heights, IL · On-site
$100K - $140K/yr
Medical
Dental
Vision
Retirement
PTO
Call Center Sales Manager 📍 Arlington Heights, IL Lead the team that drives growth, revenue, and ... Use performance data to drive coaching, training, staffing, and operational decisions * Present ...
$30.5K - $39.7K
4% of jobs
$39.7K - $48.8K
13% of jobs
$51.1K is the 25th percentile. Wages below this are outliers.
$48.8K - $58K
32% of jobs
The median wage is $58.5K / yr.
$58K - $67.2K
18% of jobs
$67.2K - $76.3K
6% of jobs
$79.8K is the 75th percentile. Wages above this are outliers.
$76.3K - $85.5K
4% of jobs
$85.5K - $94.7K
4% of jobs
$94.7K - $103.8K
3% of jobs
$103.8K - $113K
6% of jobs
$113K - $122.1K
7% of jobs
$122.1K - $131.3K
1% of jobs
$30.5K
$71.4K
$131.3K
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
The most popular types of Call Center Operations jobs in Illinois are:
For Call Center Operations Manager jobs in Illinois, the most frequently searched job titles are:
The top searched job categories for Call Center Operations Manager jobs in Illinois are:
Cities in Illinois with the most Call Center Operations Manager job openings:
For Call Center Operations Manager jobs in IL, the most frequently searched job titles are:
$150K - $170K/yr
Full-time
Re-posted 12 days ago
Role Description
This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center team. Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.
Qualifications
Full-time
