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Call Center Operations Manager Jobs in Illinois (NOW HIRING)

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Call center experience should include Account Management as well as Operations Management experience * Familiarity with CRM systems such as Salesforce.com is a plus. * Experience managing and ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

... full time Call Center Business Lead. The first requirement of this role is to gain a clear ... Management as well as Operations Management experience Familiarity with CRM systems such as ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Call center experience should include Account Management as well as Operations Management experience * Familiarity with CRM systems such as Salesforce.com is a plus. * Experience managing and ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Minimum of 2 years' experience in call center/operations in a wholesale environment. Preferred ... General knowledge on how to manage profit and loss in order to maximize financial performance.

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Illinois

Call Center Operations Manager information

See Illinois salary details

$30.5K

$71.4K

$131.3K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Illinois is $71,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $88,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Illinois?

The most popular types of Call Center Operations jobs in Illinois are:

What are popular job titles related to Call Center Operations Manager jobs in Illinois?

For Call Center Operations Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Illinois look for?

The top searched job categories for Call Center Operations Manager jobs in Illinois are:

What cities in Illinois are hiring for Call Center Operations Manager jobs?

Cities in Illinois with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in IL?

For Call Center Operations Manager jobs in IL, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Illinois as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,405 per year, or $34.3 per hour.

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Chicago, IL

$100K/yr

Full-time

PTO

Re-posted 26 days ago

Job description

Company Overview:

  • This is a 5-year-old, rapidly growing floor coating company serving 4 states across the Midwest
  • Better Business Bureau accredited with an A+ rating

What is Being Offered:

  • Flexible compensation, $70K base + bonus (OTE $100K)
  • Benefits stipend
  • PTO

 

What The Position is About:

  • Lead and motivate the call center team of 6
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales
  • Recruit, hire, and train call center personnel (looking to grow the department)
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

 

The Right Candidate Will Have:

  • Proven call center leadership experience within the home improvement/services industry
  • The ability to hire and train call center reps
  • Experience with $10M+ companies is preferred
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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