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Call Center Operations Manager Jobs in Illinois (NOW HIRING)

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Deliver professional, courteous service while managing a high-volume workload. * Identify customer ...

LHH US

Call Center Representative

Naperville, IL · On-site

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

Pet Butler

National Contact Center Manager

Plainfield, IL · On-site

$60K - $75K/yr

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center ... Leads the National Contact Center strategy, aligning operations, staffing, and performance with ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Description Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Illinois

Call Center Operations Manager information

See Illinois salary details

$30.5K

$71.4K

$131.3K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Illinois is $71,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $88,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Illinois?

The most popular types of Call Center Operations jobs in Illinois are:

What are popular job titles related to Call Center Operations Manager jobs in Illinois?

For Call Center Operations Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Illinois look for?

The top searched job categories for Call Center Operations Manager jobs in Illinois are:

What cities in Illinois are hiring for Call Center Operations Manager jobs?

Cities in Illinois with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in IL?

For Call Center Operations Manager jobs in IL, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Illinois as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,405 per year, or $34.3 per hour.

Call Center Supervisor

Illinois Mutual Life Insurance Company

Peoria, IL • On-site, Remote

$58K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Job Type
Full-time
Description
Job Title: Call Center Supervisor
Department: Policy Service
Reports To: Manager, Policy Service
Location: Home Office
Job Type: Full Time
Commitment to Core Values
At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions:
  • Be honest, reliable and respectful
  • Think of other first
  • Work together to create results
  • Stand out with personal, caring service

Job Summary
Call Center Supervisor is responsible for overseeing the department call centers. This role is also responsible for planning, conducting and leading ongoing call coaching for the operation of the department under minimal supervision to ensure departmental customer service expectations are met and maintained. This position requires thorough knowledge of company products and is responsible for the primary training of Service Representatives. The Call Center Supervisor reports to the Policy Service Manager.
Primary Responsibilities
  • Efficiently and effectively train, develop and monitor overall performance of direct reports
  • Actively monitor progress of direct reports and ensure team is trained to respond professionally, courteously, quickly and accurately to all inquiries from customers
  • Works to resolve inquiries pertaining to the call centers and serves as a resource for the department
  • Complete call coaching for all department employees eligible for call coaching program and facilitate results per department plan
  • Monitor call centers daily and make scheduling, timing and/or administration recommendations to management accordingly
  • Demonstrate ability to interpret policy provisions for all active policy types
  • Execute in depth knowledge of all departmental processes relating to company procedures and facilitate consistent application throughout department
  • Communicate effectively with both internal and external customers
  • Take a proactive lead role in the daily workflow of the teams
  • Provide strong leadership and set a professional example for direct reports
  • Foster communication to maintain positive, professional relationships with direct reports
  • Proactively look for continued ways to improve efficiencies within the department
  • Efficiently process service requests from assigned work queue as necessary
  • Attend, participate and present as assigned for team and department meetings
  • Identify needs of our customers and take appropriate escalation action
  • Efficiently and effectively intervene and appropriately research any product related problems that may arise within the teams
  • Act as a liaison between direct reports and management
  • Recommend, manage and handle special projects as needed
  • Participate in interview and hiring process of applicants for open positions
  • Assume additional responsibilities as needed in the absence of departmental management and/or other supervisor

Anticipated Salary: $58,500 - $62,000
Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include:
  • Compressed 4 1/2-day work week (Half-Day Fridays)
  • No monthly premium cost for employee medical, life and disability insurance coverage
  • Paid time-off accrual, including annual rollover; and paid holidays
  • Competitive 401(k) plan with immediate vesting on Company contributions
  • Discounted on-site employee cafeteria
  • On-site exercise facility and company-provided exercise time
  • Tuition reimbursement and training incentives
  • Access to voluntary dental and vision insurance coverage

Qualifications
  • Bachelor's Degree required
  • Three years of prior insurance industry experience required, Life and Health preferred
  • Three years of prior call center experience required
  • Industry education designation required, FLMI, ACS, AIRC preferred
  • Ability to multi-task and effectively meet deadlines
  • Proficiency with Microsoft Office Programs
  • Strong time management skills and ability to prioritize
  • Ability to maintain confidentiality and adhere to privacy standards
  • Demonstrate reliability, accountability, integrity and professionalism
  • Flexible and adaptable to changes
  • Strong initiative and solid judgment abilities and skills
  • Work successfully in a team environment
  • Ability to lead and motivate people appropriately within expectations
  • Ability to communicate effectively and appropriately to direct reports
  • Strong written communication skills
  • Ability to work independently and set personal goals and action plans

Required Competencies (Proficiency Level)
  • Accountability (2)
  • Continuous Learning (1)
  • Customer Focus (2)
  • Integrity (2)
  • Organizational Awareness (1)
  • Teamwork - Proficiency Level (2)

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs.
Illinois Mutual is an equal opportunity employer.

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