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Virtual Call Center Jobs in Illinois (NOW HIRING)

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Regular attendance in virtual team meetings and training sessions. Availability during standard ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

NTT America

Call Center Senior Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Call Center Senior Representative Location: Remote General Duties and Tasks * Serve as the primary ... New employees may temporarily use a personal computer to attend virtual training until company ...

Proman Staffing

Virtual Recruiter

Northbrook, IL · On-site

Maintains call center database by logging all applicable information. * Updates job knowledge by participating in educational opportunities. * Enhances organization reputation by accepting ownership ...

Proman Staffing

Virtual Recruiter

Northbrook, IL · On-site

Maintains call center database by logging all applicable information. * Updates job knowledge by participating in educational opportunities. * Enhances organization reputation by accepting ownership ...

Aspen Dental

Bilingual Scheduling Center Agent

IL

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Virtual Diagnostics & Support: Answer incoming calls and digital inquiries from Elite members to provide real-time troubleshooting for RV accessories and mechanical disablement situations.

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Virtual Diagnostics & Support: Answer incoming calls and digital inquiries from Elite members to provide real-time troubleshooting for RV accessories and mechanical disablement situations.

Camping World

RV Call Center Technician

Lincolnshire, IL · On-site

$24.22 - $29.08/hr

Virtual Diagnostics & Support: Answer incoming calls and digital inquiries from Elite members to provide real-time troubleshooting for RV accessories and mechanical disablement situations.

TRUSTBANK

Virtual Universal Banker

Olney, IL · On-site

$18 - $21/hr

VIRTUAL UNIVERSAL BANKER DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: MARKETING OFFICER FLSA STATUS ... Prior retail banking, customer service, call center, or digital banking experience is preferred but ...

TrustBank

Virtual Universal Banker

Olney, IL · On-site

$18 - $21/hr

VIRTUAL UNIVERSAL BANKER DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: MARKETING OFFICER FLSA STATUS ... Prior retail banking, customer service, call center, or digital banking experience is preferred but ...

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Virtual Call Center information

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$5

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How much do virtual call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for virtual call center in Illinois is $13.63, according to ZipRecruiter salary data. Most workers in this role earn between $9.33 and $15.82 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Illinois?

The most popular types of Call Center jobs in Illinois are:

What are popular job titles related to Virtual Call Center jobs in Illinois?

For Virtual Call Center jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Illinois look for?

The top searched job categories for Virtual Call Center jobs in Illinois are:

What cities in Illinois are hiring for Virtual Call Center jobs?

Cities in Illinois with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Illinois as of August 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $28,343 per year, or $13.6 per hour.

Call Center Manager

Abbott Laboratories Employees Credit Union

Gurnee, IL • On-site

$63.44 - $105.74/hr

Other

Posted 25 days ago

Job description

Salary Range: $63,443.33 To $105,738.89 Annually

SUMMARY:

The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

ESSENTIAL FUNCTIONS:
  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union's service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting.
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned
QUALIFICATIONS:
  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor's degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience
  • Experience Preferred: Five (5) years of management experience

The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted.

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