Vernon Hills, IL · On-site
$150K - $170K/yr
The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...
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Vernon Hills, IL · On-site
$150K - $170K/yr
The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...
Swansea, IL · On-site
$15.50 - $19.50/hr
Call Center Representative (10475051) Assignment : 6 Months Contract Location : Belleville, IL 62226 Shift : 10:30pm-6:30am and 2:30pm-11:00pm Note: Holidays and weekend varies. * Responsible for ...
Swansea, IL · On-site
$15.50 - $19.50/hr
Call Center Representative (10475051) Assignment : 6 Months Contract Location : Belleville, IL 62226 Shift : 10:30pm-6:30am and 2:30pm-11:00pm Note: Holidays and weekend varies. * Responsible for ...
Belleville, IL · On-site
$15.50 - $19.50/hr
Call Center Representative Assignment: 6 Months Contract Location: Belleville, IL 62226 Shift: 10:30pm-6:30am and 2:30pm-11:00pm Note: Holidays and weekend varies. * Responsible for providing call ...
Belleville, IL · On-site
$15.50 - $19.50/hr
Call Center Representative Assignment: 6 Months Contract Location: Belleville, IL 62226 Shift: 10:30pm-6:30am and 2:30pm-11:00pm Note: Holidays and weekend varies. * Responsible for providing call ...
Gurnee, IL · On-site
$63K - $105K/yr
The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high ...
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Gurnee, IL · On-site
$63K - $105K/yr
The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high ...
Chicago, IL · On-site
$67K - $80K/yr
Call Center Manager Transdev in Chicago, IL is hiring a Call Center Manager. The Call Center Operations Manager is responsible for the day-to-day operation of the call center and has oversight for ...
Chicago, IL · On-site
$67K - $80K/yr
Call Center Manager Transdev in Chicago, IL is hiring a Call Center Manager. The Call Center Operations Manager is responsible for the day-to-day operation of the call center and has oversight for ...
Chicago, IL · On-site
$67K - $80K/yr
Call Center Manager Transdev in Chicago, IL is hiring a Call Center Manager. The Call Center Operations Manager is responsible for the day-to-day operation of the call center and has oversight for ...
Chicago, IL · On-site
$67K - $80K/yr
Call Center Manager Transdev in Chicago, IL is hiring a Call Center Manager. The Call Center Operations Manager is responsible for the day-to-day operation of the call center and has oversight for ...
Springfield, IL · On-site
$20.80 - $31.20/hr
Heartland Credit UnionHeartland Credit Union is seeking a qualified candidate to fill the position of supervisor of the call center at one of its local branches in Springfield, IL. Candidates should ...
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Springfield, IL · On-site
$20.80 - $31.20/hr
Heartland Credit UnionHeartland Credit Union is seeking a qualified candidate to fill the position of supervisor of the call center at one of its local branches in Springfield, IL. Candidates should ...
Palatine, IL · On-site
$20 - $21/hr
Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours : Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is ...
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Palatine, IL · On-site
$20 - $21/hr
Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours : Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is ...
Heartland Credit Union Heartland Credit Union is seeking a qualified candidate to fill the position of supervisor of the call center at one of its local branches in Springfield, IL. Candidates should ...
Heartland Credit Union Heartland Credit Union is seeking a qualified candidate to fill the position of supervisor of the call center at one of its local branches in Springfield, IL. Candidates should ...
Springfield, IL · On-site
$20.80 - $31.20/hr
Heartland Credit Union Heartland Credit Union is seeking a qualified candidate to fill the position of supervisor of the call center at one of its local branches in Springfield, IL. Candidates should ...
Springfield, IL · On-site
$20.80 - $31.20/hr
Heartland Credit Union Heartland Credit Union is seeking a qualified candidate to fill the position of supervisor of the call center at one of its local branches in Springfield, IL. Candidates should ...
$18 - $21/hr
Restaurant Call Center SupervisorBerwyn, IL, 60402 We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team. The ideal candidate will have a passion for ...
$18 - $21/hr
Restaurant Call Center SupervisorBerwyn, IL, 60402 We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team. The ideal candidate will have a passion for ...
Palos Hills, IL · On-site
$16.25 - $20.25/hr
Benefits: 401(k) Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team.
Palos Hills, IL · On-site
$16.25 - $20.25/hr
Benefits: 401(k) Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team.
Chicago, IL · On-site
$17.75/hr
Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...
Chicago, IL · On-site
$17.75/hr
Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...
Lead and motivate the call center team of 6 * Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Develop and implement call center strategies to optimize efficiency ...
Lead and motivate the call center team of 6 * Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Develop and implement call center strategies to optimize efficiency ...
Chicago, IL · On-site
$100K/yr
Lead and motivate the call center team of 6 * Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Develop and implement call center strategies to optimize efficiency ...
Chicago, IL · On-site
$100K/yr
Lead and motivate the call center team of 6 * Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Develop and implement call center strategies to optimize efficiency ...
Palos Hills, IL · On-site
$16.25 - $20.25/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate ...
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Palos Hills, IL · On-site
$16.25 - $20.25/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate ...
Chicago, IL · On-site
$17.75/hr
Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...
Chicago, IL · On-site
$17.75/hr
Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...
Chicago, IL · On-site
$16.50 - $20.50/hr
Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...
Quick apply
Chicago, IL · On-site
$16.50 - $20.50/hr
Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...
Chicago, IL · On-site
$16.50 - $20.50/hr
Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...
Chicago, IL · On-site
$16.50 - $20.50/hr
Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...
Palos Hills, IL · On-site
$16.25 - $20.25/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate ...
Quick apply
Palos Hills, IL · On-site
$16.25 - $20.25/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate ...
$10.48 - $11.73
1% of jobs
$11.73 - $12.98
4% of jobs
$12.98 - $14.23
9% of jobs
$15.30 is the 25th percentile. Wages below this are outliers.
$14.23 - $15.48
13% of jobs
$15.48 - $16.73
22% of jobs
The median wage is $16.82 / hr.
$16.73 - $17.98
22% of jobs
$18.44 is the 75th percentile. Wages above this are outliers.
$17.98 - $19.23
14% of jobs
$19.23 - $20.48
8% of jobs
$20.48 - $21.73
4% of jobs
$21.73 - $22.98
3% of jobs
$22.98 - $24.23
1% of jobs
$10
$17
$24
An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.
Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.
Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.
For Amazon Call Center jobs in Illinois, the most frequently searched job titles are:
The top searched job categories for Amazon Call Center jobs in Illinois are:
Cities in Illinois with the most Amazon Call Center job openings:
$150K - $170K/yr
Full-time
Re-posted 29 days ago
Role Description
This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center team. Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.
Qualifications
Full-time
