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Virtual Call Center Jobs in Addison, IL (NOW HIRING)

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Regular attendance in virtual team meetings and training sessions. Availability during standard ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

Proman Staffing

Virtual Recruiter

Northbrook, IL · On-site

Maintains call center database by logging all applicable information. * Updates job knowledge by participating in educational opportunities. * Enhances organization reputation by accepting ownership ...

Proman Staffing

Virtual Recruiter

Northbrook, IL · On-site

Maintains call center database by logging all applicable information. * Updates job knowledge by participating in educational opportunities. * Enhances organization reputation by accepting ownership ...

Proman Staffing

Virtual Recruiter

Northbrook, IL · On-site

Maintains call center database by logging all applicable information. * Updates job knowledge by participating in educational opportunities. * Enhances organization reputation by accepting ownership ...

NTT DATA Services

Call Center Senior Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

We are currently seeking a Call Center Senior Representative to join our team in Chicago, Illinois ... New employees may temporarily use a personal computer to attend virtual training until company ...

NTT DATA Services

Call Center Senior Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

We are currently seeking a Call Center Senior Representative to join our team in Chicago, Illinois ... New employees may temporarily use a personal computer to attend virtual training until company ...

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Virtual Diagnostics & Support: Answer incoming calls and digital inquiries from Elite members to provide real-time troubleshooting for RV accessories and mechanical disablement situations.

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Virtual Diagnostics & Support: Answer incoming calls and digital inquiries from Elite members to provide real-time troubleshooting for RV accessories and mechanical disablement situations.

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How much do virtual call center jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for virtual call center in Addison, IL is $14.09, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.39 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Addison, IL? The most popular types of Call Center jobs in Addison, IL are:
What job categories do people searching Virtual Call Center jobs in Addison, IL look for? The top searched job categories for Virtual Call Center jobs in Addison, IL are:
What cities near Addison, IL are hiring for Virtual Call Center jobs? Cities near Addison, IL with the most Virtual Call Center job openings:
Virtual Call Center jobs near you

Call Center Representative

Aglow Sports Konsult

Chicago, IL • On-site

$16.50 - $20.50/hr

Other

Re-posted yesterday

Job description

About the job Call Center Representative
We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks.
You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
Growth and advancement opportunities
What You Will Do:
Field incoming calls from clients requiring about our service.
Understand the nature of the reason for contact, and document the details promptly and accurately.
Maintain a compassionate and composed demeanor, especially during high-intensity calls.
Relay critical information to the internal and external teams to expedite the any process.
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Work-From-Home Requirements:
Dedicated, quiet workspace without interruptions.
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
What You Will Need:
Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
Ability to provide excellent customer service and thrive in a high-volume call environment.
Excellent communication skills, both verbal and written.
Empathy and a strong desire to help those in distress.
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
Proficiency in Microsoft Teams and Outlook.
High School diploma, GED or equivalent.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide clients peace of mind and value.
If you believe you have the skills, experience, and drive to excel in this role, we encourage you to apply.

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