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Call Center Manager Jobs in Raleigh, NC (NOW HIRING)

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Call

FullSpeed Automotive

Center Manager 0143

Cary, NC · On-site

Role Overview The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team

New

Syntricate Technologies

Genesys PO

Cary, NC · On-site

Hi Friend Hope you are doing well Number of position : 6 Only Full Time I, Salman Shaikh would like to share a job opportunity as Genesys PO based in Cary, NC (Onsite) location for a Fulltime

Summit BHC

Intake RN- Call Center

Garner, NC · On-site

Intake RN- Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job: PURPOSE STATEMENT: The Intake RN performs the daily operations of patient intake and/or admissions,

Summit BHC

Intake RN- Call Center

Raleigh, NC · On-site

Intake RN- Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job: PURPOSE STATEMENT: The Intake RN performs the daily operations of patient intake and/or admissions,

Summit BHC

Intake RN- Call Center

Garner, NC · On-site

Intake RN- Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job: PURPOSE STATEMENT: The Intake RN performs the daily operations of patient intake and/or admissions,

aicpa

Manager - Customer Service Call Centre

Durham, NC · On-site

$95K/yr

About the Role: You will have oversight of the GEC (Global Engagement Center) teams performing inbound calls, email, chat and processing/fulfillment of work in the GEC. You will plan your resources

New

CIMA

Manager - Customer Service Call Centre

Durham, NC · Hybrid

$95K/yr

About the Role: You will have oversight of the GEC (Global Engagement Center) teams performing inbound calls, email, chat and processing/fulfillment of work in the GEC. You will plan your resources

New

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center

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All JobsCall Center Manager JobsCall Center Manager Jobs in Raleigh, NC

Call Center Manager information

See Raleigh, NC salary details

$28.7K

$62K

$106.4K

How much do call center manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center manager in Raleigh, NC is $62,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
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What cities near Raleigh, NC are hiring for Call Center Manager jobs? Cities near Raleigh, NC with the most Call Center Manager job openings:
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