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Call Center Manager Jobs in Raleigh, NC (NOW HIRING)

FullSpeed Automotive

Center Manager 0143

Cary, NC · On-site

Role Overview The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team ...

AICPA

Manager - Customer Service Call Centre

Durham, NC · Hybrid

$95K/yr

... years management experience in the GEC or other contact center environments How We Support You: We provide flexibility to help you achieve a good work-life balance. You'll be part of a global ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

FastMed

Center Manager - Raleigh Downtown

Raleigh, NC · On-site

The Center Manager drives day-to-day operations in the center, works to grow center's business and to achieve or exceed annual financial goals while delivering on FastMed's high standards of team ...

New

prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$13 - $15.50/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Raleigh NC 27616 TEST CENTER ADDRESS: 3200 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$13 - $15.50/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Raleigh NC 27616 TEST CENTER ADDRESS: 3200 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$13 - $15.50/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Raleigh NC 27616 TEST CENTER ADDRESS: 3200 ... Minimum of one year of customer service experience required, in person (call center, retail ...

Planet Fitness

Member Support Center Manager

Durham, NC · On-site

$11.50 - $14.75/hr

Member Support Center Manager Reports to: Member Support Center Director Department: Member Support ... Monitor and evaluate call quality scorecards monthly as required. * Oversee the Member Support ...

Prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$16.70/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Raleigh NC 27616 TEST CENTER ADDRESS: 3200 ... Minimum of one year of customer service experience required, in person (call center, retail ...

Walmart

Vision Center Manager L3

Garner, NC · On-site

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

InteLogix

Operations Manager - Finance

Morrisville, NC

$80K - $97K/yr

Are you ready to lead the financial strategy behind a high-performing call center operation? We're looking for a dynamic Finance Operations Manager in Morrisville, NC, who will drive budgeting ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Raleigh, NC

Call Center Manager information

See Raleigh, NC salary details

$26.3K

$56.9K

$97.6K

How much do call center manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for call center manager in Raleigh, NC is $56,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $66,900.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What are popular job titles related to Call Center Manager jobs in Raleigh, NC? For Call Center Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Raleigh, NC look for? The top searched job categories for Call Center Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Manager jobs? Cities near Raleigh, NC with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,900 per year, or $27.4 per hour.
Center Manager 0143

Center Manager 0143

FullSpeed Automotive

Cary, NC • On-site

Full-time

Posted 23 days ago

Job description

Role Overview
The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. This role owns the full business-balancing hands-on leadership in the bay with strategic oversight of revenue, cost control, safety, and talent development.
You operate with an owner's mindset, ensuring the center runs efficiently, safely, and profitably while building a high-performing, service-driven team. From vehicle health checks and fleet relationships to staffing, compliance, and P&L management, you are accountable for every aspect of the operation.
Key Responsibilities
Customer Experience & Sales Performance
  • Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency
  • Build lasting relationships with customers and local fleet accounts to drive repeat business
  • Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations
  • Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships
  • Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation

Operational Excellence & Financial Performance
  • Own and manage the center's Profit & Loss (P&L), including revenue, labor, and operating expenses
  • Control costs across labor, parts, inventory, and overall shop expenses
  • Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness
  • Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies
  • Execute scheduling, reporting, and administrative tasks with precision using company systems

Team Leadership & Culture
  • Lead from the front-actively working alongside your team in daily operations
  • Build, coach, and develop a high-performing team of service technicians and leaders
  • Create a culture rooted in accountability, teamwork, safety, and customer obsession
  • Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination
  • Ensure all team members are trained, certified, and technically proficient
  • Establish clear expectations, performance standards, and development plans

Safety, Compliance & Facility Management
  • Champion a safety-first environment-ensuring strict adherence to OSHA and company safety standards
  • Conduct regular safety training, inspections, and enforce compliance across all operations
  • Ensure all equipment and service areas are properly maintained, functional, and safe
  • Monitor and protect company assets, customer vehicles, and facility security
  • Maintain compliance with all local, state, and federal regulations

Community & Business Growth
  • Build strong relationships within the local community to drive awareness and business growth
  • Partner with leadership on marketing initiatives and local promotions
  • Identify opportunities to grow the business through innovation, partnerships, and operational improvements

Qualifications
  • High school diploma or equivalent required;
  • 3+ years of people leadership experience; automotive or service retail management preferred
  • Strong understanding of P&L management, cost control, and revenue growth strategies
  • Proven track record of achieving or exceeding sales and operational KPIs
  • Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)
  • Comfortable using POS systems, scheduling tools, and standard business software
  • Strong business acumen, problem-solving ability, and decision-making skills

Profile
  • Owner mentality-you think beyond the task and focus on outcomes
  • Hands-on leadership style with a willingness to step into any role
  • High energy, results-driven, and solutions-oriented
  • Ability to adapt quickly in a fast-paced, ever-changing environment
  • Strong communication skills with the ability to motivate and influence others
  • Commitment to integrity, safety, and doing right by the customer and team

Work Environment & Physical Requirements
  • Ability to stand, walk, bend, and move throughout the service center for extended periods
  • Comfortable working in a fast-paced, physically active environment
  • Ability to lift up to 20 pounds
  • Availability to work weekends and evenings hours based on business needs, expecting to spend around 50 hours per week on site

Qualifications
  • High school diploma or equivalent required;
  • 3+ years of people leadership experience; automotive or service retail management preferred
  • Strong understanding of P&L management, cost control, and revenue growth strategies
  • Proven track record of achieving or exceeding sales and operational KPIs
  • Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)
  • Comfortable using POS systems, scheduling tools, and standard business software
  • Strong business acumen, problem-solving ability, and decision-making skills

Apply