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Call Center Manager Jobs in High Point, NC (NOW HIRING)

TTEC

Call Center Manager

Winston Salem, NC · On-site

Call Center Manager Apply now Save jobSaved job Your potential has a place here with TTECs award-winning employment experience. As a Call Center Manager working onsite in Winton Salem NC,youll be a ...

TTEC

Call Center Manager

Winston Salem, NC · On-site

As a Call Center Manager working onsite in Winton Salem NC, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are ...

Randolph Health

StayWell Center Manager

Asheboro, NC · On-site

The Center Manager will oversee and manage the staff and daily operations of the StayWell Senior Care Center. The Daily operations include the following areas: day center, clinic, social work ...

Randolph Health

StayWell Center Manager

Asheboro, NC · On-site

The Center Manager will oversee and manage the staff and daily operations of the StayWell Senior Care Center. The Daily operations include the following areas: day center, clinic, social work ...

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Call Center Manager information

See High Point, NC salary details

$26.3K

$57K

$97.7K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in High Point, NC is $56,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $66,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in High Point, NC?

The most popular types of Call Center jobs in High Point, NC are:

What are popular job titles related to Call Center Manager jobs in High Point, NC?

For Call Center Manager jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in High Point, NC look for?

The top searched job categories for Call Center Manager jobs in High Point, NC are:

What cities near High Point, NC are hiring for Call Center Manager jobs?

Cities near High Point, NC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in High Point, NC as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $56,952 per year, or $27.4 per hour.

Call Center Manager

TTEC

Winston Salem, NC • On-site

Full-time

Medical, PTO

Posted 21 days ago

TTEC rating

5.5

Company rating: 5.5 out of 10

Based on 202 frontline employees who took The Breakroom Quiz

427th of 500 rated business services

Job description

Call Center Manager
Apply now Save jobSaved job

Your potential has a place here with TTECs award-winning employment experience. As a Call Center Manager working onsite in Winton Salem NC,youll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in United States says it all!

What Youll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, youll support and motivate your team to make sure theyre on track to meet client goals. Youll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. Youre an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

Youll report to the . Were looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, Youll

  • Improve the key success metrics associated with goals.These include:

    • Customer Satisfaction Score

    • Service Level Goals

    • Quality Goals

  • Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

  • Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team

What You Bring to the Role

  • Minimum 1 year call center or equivalent work experience

  • Continuously promote a performance-driven culture and always work towards reaching for amazing

  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

  • Consistently mentor and inspire others

  • Customer focused mindset

  • Understanding, interpreting, and manipulating data for reporting

What You Can Expect

  • Supportive of your career and professional development

  • An inclusive culture and community minded organization where giving back is encouraged

  • A global team of curious lifelong learners guided by our company values

  • Ask us about our paid time off (PTO) and wellness and healthcare benefits

What TTEC employees say

Pay

Benefits

Hours and flexibility

Workplace

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