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Entry Level Call Center Jobs in High Point, NC (NOW HIRING)

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Entry Level Call Center information

See High Point, NC salary details

$9

$15

$22

How much do entry level call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for entry level call center in High Point, NC is $15.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

What are the key skills and qualifications needed to thrive as an entry level call center representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

How do you get an entry level call center job with no experience?

To get an entry level call center job with no experience, focus on developing strong communication and customer service skills, which are highly valued in the industry. Highlight any relevant soft skills on your resume, such as problem-solving and patience, and consider obtaining certifications like customer service or call center training to improve your chances of being hired.

What is an entry level call center job?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

How to work in an entry level call center for beginners?

To work in an entry-level call center, beginners should develop strong communication and active listening skills, familiarize themselves with customer service software, and demonstrate a positive attitude. Prior experience is not required, but having basic computer skills and the ability to handle stressful situations can improve job performance. Training is typically provided to teach company protocols and product knowledge.

Can I work in an entry level call center without experience?

Entry level call center positions typically do not require prior experience, as training is usually provided to develop necessary skills such as communication and customer service. Employers often look for strong interpersonal skills and a positive attitude, making these roles accessible to candidates new to the field.
More about Entry Level Call Center jobs
What are the most commonly searched types of Call Center jobs in High Point, NC? The most popular types of Call Center jobs in High Point, NC are:
What cities near High Point, NC are hiring for Entry Level Call Center jobs? Cities near High Point, NC with the most Entry Level Call Center job openings:
Entry Level Call Center jobs near you
Infographic showing various Entry Level Call Center job openings in High Point, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,240 per year, or $16 per hour.

Customer Service Technical Support Call Center

Advanced Personnel Resources, Inc.

Greensboro, NC • On-site

Other

Medical, Dental, Life

Posted 12 days ago

Job description

Advanced Personnel Resources is currently looking for curious and outgoing professionals who are interested in embarking on a new career path. Individuals who display work stability and customer service experience in retail or food services are encouraged to apply! The typical work schedule will be 10:30 pm - 7:00 pm Monday - FridayThese positions are entry-level Tier 1 Technical Support opportunities. Selected candidates will provide front-line technical support via phone, chat, or email for issues related to different mechanical and electrical products, including troubleshooting, diagnosis, and case tracking within established performance expectations.We are looking for candidates who possess excellent verbal and written communication skills, are detail-oriented with a strong work ethic, have a strong technical and mechanical aptitude, and have a passion for helping others solve problems with patience, empathy, and care.$15 to $16 (Bilingual candidates must be able to fluently speak, read, and write in both English and either Spanish or Canadian French)These are Temp-To-Hire positions with excellent long-term potentialBenefits offered by APR:Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct DepositJob Requirements:Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changesResolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and proceduresAccurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacementsProvide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantriesMaintain required performance expectations in quality, availability, call handle time, attendance, promptness

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