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Call Center Manager Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned From the mountains to the coast, EmergeOrtho is North Carolina ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

Join Our Team as a Patient Support Specialist - Start Immediately! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Raleigh, NC

Call Center Manager information

See Raleigh, NC salary details

$28.7K

$62K

$106.4K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Raleigh, NC is $62,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Raleigh, NC?

The most popular types of Call Center jobs in Raleigh, NC are:

What are popular job titles related to Call Center Manager jobs in Raleigh, NC?

For Call Center Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Raleigh, NC look for?

The top searched job categories for Call Center Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Manager jobs?

Cities near Raleigh, NC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $62,048 per year, or $29.8 per hour.

Call Center Coordinator

Community Care of North Carolina

Cary, NC • On-site

$19.50 - $26.50/hr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

About CCNC
From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care.
CCNC Mission Statement
To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems.
Position Summary
The Call Center Coordinator is responsible for telephonic outreach and screening of identified members based on plan stratification for care management with a call center approach. Call Center staff also monitor for incoming calls, process referrals, and assist with any questions or needs identified. An experienced and energetic communicator, the coordinator is focused on deepening program participation as well as making members aware of CCNC (plan) programs and offerings.
The Call Center Coordinator interacts with members, providers, and other staff to initiate program interventions, document activities, and refer risk appropriate members to professional staff according to protocols. The candidate for this position must have a disposition towards good customer service, be assertive without being aggressive, and always maintain a professional demeanor.
The Call Center Coordinator will work remotely to cover needs across the state.
Essential Functions
  • Conduct continual telephonic outreach to identified and referred members focused on engaging members with care management services.
  • Receive/retrieve and manage referrals from callers and/or data reports, linking members with care management needs as identified.
  • Complete and document member screenings tools and refer clinical needs to most appropriate clinical care management team member for assessment and follow up.
  • Verify demographic information.
  • Send educational materials, welcome letters, and/or other resources to members, as necessary.
  • Assist to identify and address Social Determinant of Health needs.
  • Assist with guidance in scheduling medical appointments and transportation as needed.
  • Provide information on community resources.
  • Assist member with care coordination of resource needs and health care system navigation.
  • Provide culturally appropriate general education and information.
  • Meet monthly productivity and role expectations.
  • Complete all assignments within expected timeframes.
  • Perform other duties that assist in keeping the operations organized and functioning as needed.
  • Notify supervisor promptly of any issues with receiving or sending referrals, making timely care management assignments, or issues with carrying out any other duties assigned.
  • Collaborate with the Care Team to address barriers and create efficiencies with processes
  • Abide by department guidelines, company policies, and HIPAA regulations.
  • Attend departmental and corporate meetings.
  • Understand and uphold CCNC goals, objectives, and standards.
  • Perform all other duties as requested.
Qualifications
  • High School Diploma/ or GED
  • Prior telephonic call center experience desired
  • Minimum of two years previous work experience, preferably in a healthcare setting
  • Healthcare experience and medical terminology knowledge highly preferred
  • Bilingual preferred
  • Managed care experience a plus
Knowledge, Skills, and Abilities
  • Computer skills required including various office software and the internet; experience with MS Office software preferred
  • Strong initiative and attention to detail
  • Performance metric driven and productivity mindset
  • Strong oral and written communication proficiency
  • Organizational and time management skills
  • Strong interpersonal and critical thinking skills; team-oriented
  • Resourceful - able to shift strategy or approach in response to the demands of a situation
  • Adaptable - responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
  • Motivational interviewing skills
  • Knowledge of Care Management principles
  • Ability to work independently, multi-task, and to use sound judgment when needed
  • Outgoing and energetic attitude; respectful customer service skills
  • Ability to provide information in a manner that is culturally and linguistically appropriate
  • Knowledge of and experience working in member or clinical data systems
Working Conditions
  • Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time
  • Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices
  • Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds
  • Hands-on clinical treatment is not permitted when performing duties for the organization
  • The job environment is a home environment
  • The job environment can be intense as high volume, repetitive work is an expectation
Why Join Us
  • Make a meaningful impact on youth and families across North Carolina
  • Work with a supportive and collaborative care team
  • Competitive Benefits Package effective first day of employment
  • Opportunities for growth, training, and bonus incentives*
Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems?
  • Apply today and join us in delivering compassionate care that makes a difference.

Apply