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Call Center Manager Jobs in Raleigh, NC (NOW HIRING)

Blaze Air Inc

Call Center Representative

Raleigh, NC · On-site

$50K - $60K/yr

Manage and prioritize a high volume of calls to ensure efficiency and productivity. * Work closely with the scheduling team to optimize field staff assignments and minimize downtime. * Communicate ...

Blaze

Call Center Representative

Raleigh, NC · On-site

$60K/yr

Manage and prioritize a high volume of calls to ensure efficiency and productivity. * Work closely with the scheduling team to optimize field staff assignments and minimize downtime. * Communicate ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Mathnasium

Math Learning Center Manager

Durham, NC · On-site

$16 - $22/hr

We set ourselves apart by providing Math Learning Center Managers with: * A rewarding leadership opportunity to transform the lives of K-12th grade students * A full-time salaried position * A fun ...

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All JobsCall Center Manager JobsCall Center Manager Jobs in Raleigh, NC

Call Center Manager information

See Raleigh, NC salary details

$28.7K

$62K

$106.4K

How much do call center manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center manager in Raleigh, NC is $62,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What are popular job titles related to Call Center Manager jobs in Raleigh, NC? For Call Center Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Raleigh, NC look for? The top searched job categories for Call Center Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Manager jobs? Cities near Raleigh, NC with the most Call Center Manager job openings:
Call Center Manager jobs near you
Call Center Representative

Call Center Representative

Blaze Air Inc

Raleigh, NC • On-site

$50K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Customer Service Representative

Blaze Heating, Cooling, Electrical, Plumbing Generators is looking to hire the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!

What we offer:

  • Weekly Pay & Paid Training
  • Medical, Dental, Vision Insurance
  • Health Savings Account
  • Short & Long Term Disability
  • Company Paid Life Insurance
  • PTO including vacation and holiday
  • Matching 401(k) 4% Match + ROTH IRA
  • On-going training & development
  • Plus growth opportunities

What you will do:

  • Respond to customer inquiries via phone or email in a timely and professional manner.
  • Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
  • Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
  • Confirm appointments with customers and make any necessary adjustments to schedules.
  • Ensure accurate data entry and update customer records in the CRM system.
  • Monitor job status and coordinate with the field staff to ensure timely service delivery.
  • Provide customers with accurate information regarding service options, availability, and pricing.
  • Manage and prioritize a high volume of calls to ensure efficiency and productivity.
  • Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
  • Communicate with customers about promotions, discounts, and available services.
  • Demonstrates strong multitasking skills by efficiently navigating and managing multiple platforms simultaneously, including Five9, Microsoft Teams, ServiceTitan, Hatch, and Dexcomm (third‑party overflow partner).

What you bring:

  • Minimum of 1-2 years of experience in customer service, preferably in the Trades (HVAC, Plumbing or Electrical) industry.
  • Experience using ServiceTitan (preferred, but not required)— familiarity with dispatching, job documentation, invoicing, or field workflows is a plus; we're happy to train the right candidate without prior ServiceTitan experience.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management abilities.
  • Ability to multitask and manage high volumes of inbound and outbound calls.
  • Proficient in using customer service software and CRM systems.
  • Positive attitude and a strong commitment to customer satisfaction.
  • Ability to work in a fast-paced environment.
  • Willingness to learn and adapt to new technologies and procedures.
  • May conduct a pre-employment background check and drug test, subject to applicable law

Hours:

Training for the first four weeks M-F 8 AM - 5 PM Sunday - Thursday flexible 8 hr shift (10-7) OR Sun - Thursday 8 AM - 7 PM; (weekdays in office; weekends remote)

Pay Range: $50,000 - $60,000+/yr (including SPIFF/commission)

If this sounds like something you would like to join for a long-term career move, apply today!

Apply