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Call Center Contract Jobs (NOW HIRING)

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Develop, execute, and track training opportunities as needed for contract employees. * Oversee and manage all aspects of employee conduct within the Call Center operations to include: * Performance ...

Transdev

Call Center Lead

San Rafael, CA

$25 - $27/hr

Provide support to the day-to-day operations of the Call Center department to ensure full provision of service within corporate policy and local contract requirements and service standards. * Assist ...

Transdev

Call Center Lead

San Rafael, CA · On-site

$25 - $27/hr

Provide support to the day-to-day operations of the Call Center department to ensure full provision of service within corporate policy and local contract requirements and service standards. * Assist ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Ensure team compliance with client contracts, program requirements, and applicable regulations.

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Ensure team compliance with client contracts, program requirements, and applicable regulations.

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role. - · Promote and retain products and services. · Experience in ...

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Contract * Contact Center Technology and Process Improvement - Design and drive implementation of ... Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes

ActioNet

Call Center Manager

Washington, DC

Salary Range: 80-110K Duty and Responsibilities Provide supervision of all Call Center personnel assigned to this contract Ensure Call Center personnel adhere to all Tier 1 SOPs Ensure satisfactory ...

Air Conditioning Contractors of America

$17 - $21/hr

The call center agent is responsible for assisting in the administration, field productivity, and ... Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the ...

ActioNet

Call Center Manager

Washington, DC

Salary Range: 80-110K Duty and Responsibilities Provide supervision of all Call Center personnel assigned to this contract Ensure Call Center personnel adhere to all Tier 1 SOPs Ensure satisfactory ...

AditiStaffing

call center representative

Charleston, SC · On-site

$15 - $18.75/hr

... contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently ... Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on ...

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How much do call center contract jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center contract in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

More about Call Center Contract jobs
What cities are hiring for Call Center Contract jobs? Cities with the most Call Center Contract job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Call Center Contract jobs? States with the most job openings for Call Center Contract jobs include:
What job categories do people searching Call Center Contract jobs look for? The top searched job categories for Call Center Contract jobs are:
Call Center Contract jobs near you
Infographic showing various Call Center Contract job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Manager (3684)

Ocean Bay LLC

Denver, CO • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager.
Position Responsibilities:
  • Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs.
  • Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs.
  • Develop, execute, and track training opportunities as needed for contract employees.
  • Oversee and manage all aspects of employee conduct within the Call Center operations to include:
    • Performance Reviews.
    • Position Changes - (transfers, demotions, promotions).
    • Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations).
  • Manage the hiring processes and procedures for all new employees.
  • Generate monthly progress reports and provide a status on all associated performance measures as required by contract.
  • Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel.
  • Review and approve reports for personnel time and attendance.
  • Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method.
  • Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits).
  • Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations.
  • Recommend equipment needs and replacement.
  • Radio and phone reports.
  • Electronic file review for all dispatch personnel - quality assurance program.
  • Radio/Phone and Alarm reviews (daily)
  • Assist in ensuring staff is attaining the required goals for dispatch operations.
  • Attend supervisory strategy and performance meetings regarding all areas of Call Center operations.
  • Create and oversee the Performance Management Plan for all contract employees within the Call Center.
  • Review, approve and/or amend Performance Reviews for all Contract Employees.
  • Review and approve training processes, personnel scheduling and attendance, and training requests.
  • Address all SOP issues to include, but not limited to, training and testing topics.
  • Review and approve all new SOP's containing Call Center procedures and policies.
  • Oversee the collecting of statistics for the Call Center as required.
  • Conduct special projects to include:
    • Notification projects
    • NCIC issues
    • Hit confirmations.
    • Validations, and proper use reviews
  • Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies.
  • Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff.
  • Review and approve all disciplinary actions and make recommendations to corporate.
  • Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information.

Position Requirements:
  • High School diploma or GED
  • Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be:
  • At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
  • Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems.
  • Knowledge of principles and processes for providing customer services. This includes meeting established quality standards.
  • Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training.
  • Demonstrated ability to supervise a staff of 30-50 employees.

This position is located in Denver, CO.
Hiring Range: $75,000- $85,000.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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