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Business Process Manager Jobs (NOW HIRING)

Cognizant

Business Process Consultant

San Francisco, CA · On-site

$108 - $125/hr

As a Senior Business Analyst, you will make an impact by leading business analysis activities ... Working knowledge of service management frameworks, process management principles, and SDLC ...

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$58.5K

$125.9K

$182K

How much do business process manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for business process manager in the United States is $125,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $155,500.00 per year, depending on experience, location, and employer.

What does a business process manager do?

A Business Process Manager is responsible for analyzing, designing, and optimizing an organization's business processes to improve efficiency, quality, and productivity. They work closely with different departments to identify areas for improvement, streamline operations, and implement best practices. Their role often includes mapping workflows, managing process change initiatives, and ensuring that processes align with strategic business goals.

What is the difference between Business Process Manager vs Business Analyst?

AspectBusiness Process ManagerBusiness Analyst
Primary FocusOverseeing and improving business processesAnalyzing and defining business requirements
Skills & CertificationsProcess improvement, project management, certifications like Six SigmaRequirements gathering, data analysis, certifications like CBAP
Work EnvironmentOperations, process improvement teams, managementProject teams, IT departments, business units
Industry UsageManufacturing, finance, healthcare, any process-driven industryIT, finance, consulting, business development

While both roles aim to improve business efficiency, Business Process Managers focus on managing and optimizing processes, whereas Business Analysts concentrate on analyzing business needs and defining requirements for solutions.

What does a business process manager do?

A business process manager evaluates current business processes and designs, tests, and implements new processes to improve efficiency, profitability, and performance. As a business process manager, your primary duties include ensuring that your ideas conform to the organization’s long-term business strategy and collaborating with different departments so processes work in harmony. You also report on the entire implementation procedure.

What are the key skills and qualifications needed to thrive as a business process manager, and why are they important?

To thrive as a Business Process Manager, you need expertise in process mapping, analysis, and improvement methodologies such as Lean or Six Sigma, often supported by a bachelor’s degree in business or a related field. Familiarity with business process management (BPM) software, data analytics tools, and relevant certifications like Six Sigma Green Belt are typically required. Strong communication, leadership, and problem-solving skills help you drive change and collaborate across departments. These competencies are vital for streamlining operations, increasing efficiency, and delivering measurable organizational improvements.

How much does a business process manager make in the US?

The average salary for a business process manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Senior roles or those with specialized skills and certifications can earn higher salaries, often exceeding $130,000 annually.

What are some typical challenges a business process manager faces when implementing process improvements across departments?

Business Process Managers often encounter challenges such as resistance to change from employees, difficulties in aligning processes across diverse departments, and ensuring that improvements do not disrupt ongoing operations. Successful managers address these by fostering strong communication, involving key stakeholders early, and providing clear training and support. Navigating these challenges requires adaptability, collaboration, and a strong understanding of both business objectives and team dynamics.
More about Business Process Manager jobs
What cities are hiring for Business Process Manager jobs? Cities with the most Business Process Manager job openings:
What are the most commonly searched types of Business Process jobs? The most popular types of Business Process jobs are:
Who are the top companies hiring for Business Process Manager jobs? The top employers for Business Process Manager jobs are:
What states have the most Business Process Manager jobs? States with the most job openings for Business Process Manager jobs include:
What job categories do people searching Business Process Manager jobs look for? The top searched job categories for Business Process Manager jobs are:
Business Process Manager jobs near you
Infographic showing various Business Process Manager job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $125,894 per year, or $60.5 per hour.

Business Process Consultant

Cognizant

San Francisco, CA • On-site

$108 - $125/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

52nd of 72 rated business consultants

Job description

As a Senior Business Analyst, you will make an impact by leading business analysis activities across ServiceNow client engagements, translating business needs into scalable technology solutions, and driving process improvement initiatives. You will be a valued member of the ServiceNow delivery team and work collaboratively with clients, technical consultants, quality assurance teams, and project leadership to deliver successful outcomes. You will also provide guidance and mentorship to Business Analysts while serving as a trusted advisor to stakeholders throughout the project lifecycle.

In this role, you will:
  • Lead business analysis activities across client engagements, including requirements elicitation, documentation, prioritization, and validation.
  • Partner with business stakeholders, process owners, and technical teams to identify challenges and recommend effective ServiceNow-based solutions.
  • Analyze business processes, conduct root cause analysis, and recommend improvements that enhance operational efficiency and service delivery.
  • Develop business cases, solution options, and feasibility assessments, clearly communicating risks, benefits, assumptions, and trade-offs to stakeholders.
  • Mentor and coach Business Analysts, support team development, and help ensure consistent delivery of high-quality analysis artifacts.
Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the Americas region. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered
  • Bachelor’s degree in Information Technology, Engineering, Science, or a related field.
  • 5+ years of experience as a Business Analyst.
  • 5+ years of experience designing, documenting, and improving business processes.
  • 3+ years of experience supporting technology projects as a Business Analyst.
  • ServiceNow Certified System Administrator (CSA) certification.
  • ServiceNow Business Process for Implementation certification.
  • ITIL v3 or ITIL v4 certification.
  • Strong experience in requirements gathering, business process analysis, business case development, and solution design.
  • Working knowledge of service management frameworks, process management principles, and SDLC methodologies.
  • Proficiency with Microsoft Excel, PowerPoint, Visio, and process modeling tools.
  • Excellent communication, stakeholder management, facilitation, and presentation skills.
  • Proven ability to analyze complex business challenges and translate them into actionable solutions.
These will help you stand out
  • Experience delivering ServiceNow implementations or transformation programs.
  • Six Sigma, Certified Process Design Engineer (CPDE), Agile/Scrum, Prosci, or TOGAF certifications.
  • Experience creating process maps, UML diagrams, BPM workflows, mockups, and data mapping documentation.
  • Knowledge of project management methodologies and PMO practices.
  • Experience supporting governance, organizational change, and business transformation initiatives.
  • Demonstrated leadership experience coaching and mentoring Business Analysts.
  • Strong consulting skills with the ability to influence senior stakeholders and drive consensus across cross-functional teams.

Applicants will be accepted till 08/30/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $108K - $125K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
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