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Business Process Manager Jobs (NOW HIRING)

Esri

Business Process Analyst

Redlands, CA · On-site

$72K - $135K/yr

Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks (TOGAF ...

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$125.9K

$182K

How much do business process manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for business process manager in the United States is $125,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $155,500.00 per year, depending on experience, location, and employer.

What does a Business Process Manager do?

A Business Process Manager is responsible for analyzing, designing, and optimizing an organization's business processes to improve efficiency, quality, and productivity. They work closely with different departments to identify areas for improvement, streamline operations, and implement best practices. Their role often includes mapping workflows, managing process change initiatives, and ensuring that processes align with strategic business goals.

What is the difference between Business Process Manager vs Business Analyst?

AspectBusiness Process ManagerBusiness Analyst
Primary FocusOverseeing and improving business processesAnalyzing and defining business requirements
Skills & CertificationsProcess improvement, project management, certifications like Six SigmaRequirements gathering, data analysis, certifications like CBAP
Work EnvironmentOperations, process improvement teams, managementProject teams, IT departments, business units
Industry UsageManufacturing, finance, healthcare, any process-driven industryIT, finance, consulting, business development

While both roles aim to improve business efficiency, Business Process Managers focus on managing and optimizing processes, whereas Business Analysts concentrate on analyzing business needs and defining requirements for solutions.

What Does a Business Process Manager Do?

A business process manager evaluates current business processes and designs, tests, and implements new processes to improve efficiency, profitability, and performance. As a business process manager, your primary duties include ensuring that your ideas conform to the organization’s long-term business strategy and collaborating with different departments so processes work in harmony. You also report on the entire implementation procedure.

What are the key skills and qualifications needed to thrive as a Business Process Manager, and why are they important?

To thrive as a Business Process Manager, you need expertise in process mapping, analysis, and improvement methodologies such as Lean or Six Sigma, often supported by a bachelor’s degree in business or a related field. Familiarity with business process management (BPM) software, data analytics tools, and relevant certifications like Six Sigma Green Belt are typically required. Strong communication, leadership, and problem-solving skills help you drive change and collaborate across departments. These competencies are vital for streamlining operations, increasing efficiency, and delivering measurable organizational improvements.

What are some typical challenges a Business Process Manager faces when implementing process improvements across departments?

Business Process Managers often encounter challenges such as resistance to change from employees, difficulties in aligning processes across diverse departments, and ensuring that improvements do not disrupt ongoing operations. Successful managers address these by fostering strong communication, involving key stakeholders early, and providing clear training and support. Navigating these challenges requires adaptability, collaboration, and a strong understanding of both business objectives and team dynamics.
More about Business Process Manager jobs
What cities are hiring for Business Process Manager jobs? Cities with the most Business Process Manager job openings:
What are the most commonly searched types of Business Process jobs? The most popular types of Business Process jobs are:
Who are the top companies hiring for Business Process Manager jobs? The top employers for Business Process Manager jobs are:
What states have the most Business Process Manager jobs? States with the most job openings for Business Process Manager jobs include:
What job categories do people searching Business Process Manager jobs look for? The top searched job categories for Business Process Manager jobs are:
Business Process Manager jobs near you
Infographic showing various Business Process Manager job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $125,894 per year, or $60.5 per hour.
Manager, Business Process Transactions

Manager, Business Process Transactions

DXC Technology

Nashville, TN • On-site

Full-time

Re-posted yesterday

DXC Technology rating

7.2

Company rating: 7.2 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

124th of 210 rated it services

Job description

Job Description:
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely and works hand-in-hand with the Head of BPS Contact Center Operations, serving as a trusted advisor across all aspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Key Responsibilities
  • Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments

  • Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities

  • Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes

  • Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements

  • Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth

  • Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness

  • Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives

  • Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhance customer experience, and increase operational consistency across accounts

  • Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-selling opportunities, and ensuring effective resource utilization

Top 5 Core Competencies
1. Operational Excellence & KPI Management
  • Strong ability to manage SLAs, AHT, quality, and productivity metrics

  • Uses data insights to drive decision-making and continuous improvement

2. Leadership & People Development
  • Builds high-performing teams through coaching, mentoring, and performance management

  • Drives accountability while fostering engagement and retention

3. Customer Experience & Service Delivery
  • Focus on improving end-to-end customer journeys and satisfaction outcomes

  • Translate customer feedback into actionable improvements

4. Workforce & Resource Optimization
  • Aligns staffing models to forecasted demand applying consideration to margin

  • Maximizes efficiency through balancing performance to goal perimeter

5. Strategic Thinking & Continuous Improvement
  • Oversees invoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements

  • Identifies opportunities for process improvement, automation, and innovation

  • Drives initiatives that enhance quality, efficiency, and cost effectiveness

Qualifications
  • Bachelor's degree (Business, Technology, or related field preferred)

  • 9+ years of contact center leadership experience

  • 10+ years in a leadership role managing teams

  • Experience in multi-channel support environments and contact center technologies

Preferred Skills
  • Strong analytical and problem-solving capabilities

  • Excellent communication and stakeholder management skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Experience driving transformation and change initiatives

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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