Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Business Process Analyst
Redlands, CA · On-site
$72K - $135K/yr
Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks (TOGAF ...
Business Process Analyst
Redlands, CA · On-site
$72K - $135K/yr
Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks (TOGAF ...
Key Responsibilities Business Process Improvement * Conduct ongoing assessments of business ... Own and manage data flow documentation within the OneTrust platform, ensuring all business process ...
Key Responsibilities Business Process Improvement * Conduct ongoing assessments of business ... Own and manage data flow documentation within the OneTrust platform, ensuring all business process ...
Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process ...
Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process ...
Proven experience in Business Process Management (BPMN). * Strong communication skills and the ability to interface with staff at all levels. * Experience in documenting complex, end-to-end ...
Quick apply
Proven experience in Business Process Management (BPMN). * Strong communication skills and the ability to interface with staff at all levels. * Experience in documenting complex, end-to-end ...
Overview and Responsibilities The process manager leads the design, optimization, and governance of end-to-end processes within the Global Business Services (GBS) organization. This role ensures that ...
Overview and Responsibilities The process manager leads the design, optimization, and governance of end-to-end processes within the Global Business Services (GBS) organization. This role ensures that ...
Systems Integrator / Business Process Manager Department: Government Customer- Herndon Location: Herndon, VA TENICA is looking for a Systems Integrator / Business Process Manager. Candidate must have ...
Systems Integrator / Business Process Manager Department: Government Customer- Herndon Location: Herndon, VA TENICA is looking for a Systems Integrator / Business Process Manager. Candidate must have ...
Our Insurance Software and Business Process Solutions (ISB) organization partners with insurers worldwide to transform and manage core insurance operations. By combining deep insurance expertise ...
Our Insurance Software and Business Process Solutions (ISB) organization partners with insurers worldwide to transform and manage core insurance operations. By combining deep insurance expertise ...
Business Process Consultant
Roseville, CA · Hybrid
$59K - $85K/yr
Assists management in the assessment of degree of risk impact, timeframe, and cost of re ... Experience working with business re-engineering processes * Experience working with business ...
Business Process Consultant
Roseville, CA · Hybrid
$59K - $85K/yr
Assists management in the assessment of degree of risk impact, timeframe, and cost of re ... Experience working with business re-engineering processes * Experience working with business ...
Our Insurance Software and Business Process Solutions (ISB) organization partners with insurers worldwide to transform and manage core insurance operations. By combining deep insurance expertise ...
Our Insurance Software and Business Process Solutions (ISB) organization partners with insurers worldwide to transform and manage core insurance operations. By combining deep insurance expertise ...
Business Process Consultant
Roseville, CA · On-site
$59K - $85K/yr
Assists management in the assessment of degree of risk impact, timeframe, and cost of re ... Experience working with business re-engineering processes * Experience working with business ...
Business Process Consultant
Roseville, CA · On-site
$59K - $85K/yr
Assists management in the assessment of degree of risk impact, timeframe, and cost of re ... Experience working with business re-engineering processes * Experience working with business ...
The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals. The ...
The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals. The ...
Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process ...
Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process ...
The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals. The ...
The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals. The ...
Manager III, Business Process Engineering
Englewood, CO · On-site
$96K - $137K/yr
Job Duties and Responsibilities The Manager of Business Process Engineering is responsible for the end-to-end architecture of operational workflows and the rigorous governance of business rules.
Quick apply
Manager III, Business Process Engineering
Englewood, CO · On-site
$96K - $137K/yr
Job Duties and Responsibilities The Manager of Business Process Engineering is responsible for the end-to-end architecture of operational workflows and the rigorous governance of business rules.
The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals. The ...
The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals. The ...
The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash ...
The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash ...
The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals. The ...
The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals. The ...
Business Process Analyst Configure, Price, Quote
Milwaukee, WI · Hybrid
$60K - $80K/yr
You will report to the Global Business Process Manager and work in a hybrid environment from either our Milwaukee, Wisconsin or Mayfield Heights, Ohio office locations. Your Responsibilities:
Business Process Analyst Configure, Price, Quote
Milwaukee, WI · Hybrid
$60K - $80K/yr
You will report to the Global Business Process Manager and work in a hybrid environment from either our Milwaukee, Wisconsin or Mayfield Heights, Ohio office locations. Your Responsibilities:
Business Process Analyst Configure, Price, Quote
Mayfield Heights, OH · Hybrid
$62K - $83K/yr
You will report to the Global Business Process Manager and work in a hybrid environment from either our Milwaukee, Wisconsin or Mayfield Heights, Ohio office locations. Your Responsibilities:
Business Process Analyst Configure, Price, Quote
Mayfield Heights, OH · Hybrid
$62K - $83K/yr
You will report to the Global Business Process Manager and work in a hybrid environment from either our Milwaukee, Wisconsin or Mayfield Heights, Ohio office locations. Your Responsibilities:
Business Process Manager information
See salary details
$58.5K - $69.7K
1% of jobs
$69.7K - $81K
5% of jobs
$81K - $92.2K
15% of jobs
$100K is the 25th percentile. Wages below this are outliers.
$92.2K - $103.4K
5% of jobs
$103.4K - $114.6K
22% of jobs
The median wage is $115.6K / yr.
$114.6K - $125.9K
13% of jobs
$125.9K - $137.1K
9% of jobs
$137.1K - $148.3K
4% of jobs
$149.4K is the 75th percentile. Wages above this are outliers.
$148.3K - $159.5K
5% of jobs
$159.5K - $170.8K
11% of jobs
$170.8K - $182K
10% of jobs
$58.5K
$125.9K
$182K
How much do business process manager jobs pay per year?
What does a Business Process Manager do?
What is the difference between Business Process Manager vs Business Analyst?
| Aspect | Business Process Manager | Business Analyst |
|---|---|---|
| Primary Focus | Overseeing and improving business processes | Analyzing and defining business requirements |
| Skills & Certifications | Process improvement, project management, certifications like Six Sigma | Requirements gathering, data analysis, certifications like CBAP |
| Work Environment | Operations, process improvement teams, management | Project teams, IT departments, business units |
| Industry Usage | Manufacturing, finance, healthcare, any process-driven industry | IT, finance, consulting, business development |
While both roles aim to improve business efficiency, Business Process Managers focus on managing and optimizing processes, whereas Business Analysts concentrate on analyzing business needs and defining requirements for solutions.
What Does a Business Process Manager Do?
A business process manager evaluates current business processes and designs, tests, and implements new processes to improve efficiency, profitability, and performance. As a business process manager, your primary duties include ensuring that your ideas conform to the organization’s long-term business strategy and collaborating with different departments so processes work in harmony. You also report on the entire implementation procedure.
What are the key skills and qualifications needed to thrive as a Business Process Manager, and why are they important?
What are some typical challenges a Business Process Manager faces when implementing process improvements across departments?
- What Are the Characteristics of a Successful Business Process Manager?
- How to Become a Business Process Manager
- What Is the Difference Between a Business Process Manager and a Business Analyst?
- What Is the Job Outlook for Business Process Managers?
- The 10 Top Types Of Business Process Manager Jobs
- What Is a Business Process Manager and How to Become One
- Business Process Manager Job Description Sample Template

Full-time
Re-posted yesterday
DXC Technology rating
7.2
Based on 47 frontline employees who took The Breakroom Quiz
124th of 210 rated it services
Job description
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely and works hand-in-hand with the Head of BPS Contact Center Operations, serving as a trusted advisor across all aspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Key Responsibilities
- Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments
- Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities
- Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes
- Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements
- Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth
- Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness
- Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
- Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhance customer experience, and increase operational consistency across accounts
- Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-selling opportunities, and ensuring effective resource utilization
Top 5 Core Competencies
1. Operational Excellence & KPI Management
- Strong ability to manage SLAs, AHT, quality, and productivity metrics
- Uses data insights to drive decision-making and continuous improvement
2. Leadership & People Development
- Builds high-performing teams through coaching, mentoring, and performance management
- Drives accountability while fostering engagement and retention
3. Customer Experience & Service Delivery
- Focus on improving end-to-end customer journeys and satisfaction outcomes
- Translate customer feedback into actionable improvements
4. Workforce & Resource Optimization
- Aligns staffing models to forecasted demand applying consideration to margin
- Maximizes efficiency through balancing performance to goal perimeter
5. Strategic Thinking & Continuous Improvement
- Oversees invoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements
- Identifies opportunities for process improvement, automation, and innovation
- Drives initiatives that enhance quality, efficiency, and cost effectiveness
Qualifications
- Bachelor's degree (Business, Technology, or related field preferred)
- 9+ years of contact center leadership experience
- 10+ years in a leadership role managing teams
- Experience in multi-channel support environments and contact center technologies
Preferred Skills
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience driving transformation and change initiatives
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
What DXC Technology employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About DXC Technology
Sourced by ZipRecruiter
Industry
It services
Company size
10,000+ Employees
Headquarters location
Ashburn, VA, US
Year founded
2017