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Auto Service Advisor information

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How much do auto service advisor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for auto service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

Is an auto service advisor a hard job?

An auto service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires good communication skills and technical knowledge. The role can be demanding due to customer service expectations, multitasking, and working in a fast-paced environment, but it is manageable with proper training and experience.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

How much do auto service advisors make in the US?

Auto service advisors in the US typically earn an average annual salary of around $40,000 to $60,000, with experienced professionals and those working in high-volume shops earning higher wages. Compensation often includes commissions or bonuses based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What is an auto service advisor?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation often depends on the dealership or repair shop, and they may also receive benefits such as health insurance and paid time off.

What are some common challenges faced by auto service advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an auto service advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
More about Auto Service Advisor jobs
What cities are hiring for Auto Service Advisor jobs? Cities with the most Auto Service Advisor job openings:
What states have the most Auto Service Advisor jobs? States with the most job openings for Auto Service Advisor jobs include:
What job categories do people searching Auto Service Advisor jobs look for? The top searched job categories for Auto Service Advisor jobs are:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Auto Service Advisor

Ilderton Dodge Chrysler Jeep RAM

High Point, NC • On-site

Full-time

Re-posted 22 days ago

Job description

Since 1926, the Ilderton family has been serving customers with quality automobiles in the triad cities of High Point, Greensboro and Winston Salem. When you come into our dealership, whether it be the sales or service department, you will be met with a friendly face. Our mission is for our customers to always "Trust in the Drive."

Position Overview:

The Dealership Service Advisor is a critical role that ensures clear communication between customers and the service department technicians. Our advisors listen closely to customer’s concerns and provide adequate recommendations for service. The primary responsibilities iclude greeting customers, explain repair and maintenance options, provide estimates to customers and ensure all repair orders are completed accurately and timely.

Responsibilities:

  • Welcome customers as they arrive at the dealership, inquire about their needs and inform the customer about service options.
  • Inform customers on preventative maintenance.
  • Stay up to date on services offered and capabilities of the dealership service department and make recommendations.
  • Keep customers informed on about the status of their vehicle repair and communicate any potential delays.
  • Maintain accurate records of all repairs using the Dealership software.
  • Follow-up with customers after service to ensure satisfaction and to get feedback.
  • Recommend relevant service packages, maintenance plans, and accessories to customers to enhance vehicle performance and longevity.
  • Assist staff members with administrative functions such as scanning, making copies and data entry.
  • Generate and continuously strive to increase labor sales.

Qualifications:

  • High School Diploma or equivalent
  • Previous experience in a customer service role, in the auto industry preferred
  • Experience with Dealership management systems such as DealerTrack, are a plus
  • Professional appearance at all times
  • Excellent communication and interpersonal skills
  • Must be organized
  • Proficient with Microsoft Office applications
  • Must be able to pass a background check and drug screening
  • Valid Driver's License is required
Ilderton Chrysler Dodge Jeep Ram Fiat logo

About Ilderton Chrysler Dodge Jeep Ram Fiat

Sourced by ZipRecruiter

Ilderton DCJR is proud to be the premier new and used Chrysler Dodge Jeep RAM dealership in High Point, NC! We proudly serve drivers in nearby Winston-Salem, Greensboro, Burlington, Lexington, Asheboro, and Charlotte, North Carolina areas.

Industry

Automobile dealers

Company size

51 - 200 Employees

Headquarters location

High Point, NC, US

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