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Auto Service Advisor Jobs (NOW HIRING)

Tire Pros

Auto Service Advisor

Mcallen, TX · On-site

$12 - $18/hr

Preferred Experience: * 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance * * 3+ years experience as a Service Advisor in an auto repair store, auto ...

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Auto Service Advisor information

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$12

$25

$45

How much do auto service advisor jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for auto service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires good communication skills, knowledge of vehicle systems, and customer service abilities. The role involves explaining repairs, managing schedules, and working in a fast-paced environment, which can be challenging for some but manageable with experience and training. Certification or technical knowledge can enhance job performance but is not always mandatory.

How do auto advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation may also include incentives for upselling services and achieving performance targets, often supplemented by benefits such as health insurance and paid time off.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.

What does an auto service advisor do?

An auto service advisor acts as a liaison between customers and the auto repair shop, explaining repair needs, estimating costs, and scheduling services. They assess customer concerns, recommend necessary repairs, and ensure clear communication throughout the service process, often using diagnostic tools and maintaining customer records.

Do service advisors make more money than mechanics?

Auto service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually earn hourly wages or salaries based on their technical skills and experience. Overall, service advisors tend to have higher earning potential due to their sales and customer service responsibilities.
More about Auto Service Advisor jobs
What cities are hiring for Auto Service Advisor jobs? Cities with the most Auto Service Advisor job openings:
What states have the most Auto Service Advisor jobs? States with the most job openings for Auto Service Advisor jobs include:
What job categories do people searching Auto Service Advisor jobs look for? The top searched job categories for Auto Service Advisor jobs are:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Customer Service Advisor

Motorworks Auto

Sauk Rapids, MN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Motor Works Auto Service in Sauk Rapids, MN is looking to hire a full-time Auto Service Advisor to help out customers get their cars back on the road. Are you someone who likes to meet new people and help others? Do you want to build a successful career with a reputable company? Would you like to join a team that has supportive management and great benefits? If so, please read on!


This customer service and sales position earns $65,000 - $90,000. We also provide amazing benefits, including 100% company paid medical, dental, and vision insurance as well as a 401(k) with match, paid vacation, one of the most competitive pay plans in the area, plenty of available work hours, training, new equipment and no weekends. If this sounds like the right opportunity for you, apply today!


About Motor Works Auto Service


We are a full-service automobile company that fixes all makes and models. Founded in 2004, we started in St. Augusta as Augusta Motor Works. We took off from there and now have multiple locations throughout Minnesota where our customers can find quality, friendly and local automotive services. Providing our customers with the highest level of service is our primary goal!


We are always looking for great people to join ouramazingteam. We provide anexcellent workspaceby making sure that our operations are alwaysorganized and efficient. Our company isfamily-friendlyand filled withskilled professionalsand asupportive management team. We also offergreat benefitsandopportunities for advancement. If our employees win, we win!


A Day in the Life of an Auto Service Advisor


As an Auto Service Advisor, you meet with customers and determine their needs for vehicle repair or services. You monitor the progress of each car throughout the day and update customers frequently. To do this, you oversee the technicians working on their vehicles by tracking their time management, efficiency, parts ordering, and job completion times. Your customer service skills shine through all your interactions with others as you build customer relations and great rapport. Some of your other duties include increasing profitability through sales, retail promotion, participating in quality control, and documenting standard operating procedures.You get a great sense of accomplishment by maintaining a professional image, orderliness, great customer service, and good relations!


Qualifications for an Auto Service Advisor


  • 1+ year of experience in automotive service advising
  • Service advisor, customer satisfaction, and quality control skills
  • Ability to work a flexible schedule

Do you have the ability to concentrate and accomplish tasks despite interruptions? Are you organized, detail-oriented, and reliable? Can you work well with others? Do you have a personable, friendly demeanor? Are you good at multitasking? If yes, you might just be perfect for this customer service and sales position!


ARE YOU READY TO JOIN OUR AUTO TEAM?


If you feel that you have the right customer service and sales advising skills for this Auto Service Advisor job, please fill out our initial3-minute, mobile-friendly application.


We look forward to meeting you!

Apply