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Auto Service Advisor Jobs in Kentucky (NOW HIRING)

Sun Auto Tire and Service

Service Advisor

Mayfield, KY · On-site

$3.0K/wk

Overview Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Mayfield, KY · On-site

$50K - $70K/yr

Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Mayfield, KY

$3.0K/wk

Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Plaza Tire Service

Service Advisor

Mayfield, KY · On-site

$3.0K/wk

Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Plaza Tire Service

Service Advisor

Mayfield, KY · On-site

$3.0K/wk

Overview Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Kentucky

Auto Service Advisor information

See Kentucky salary details

$10

$22

$39

How much do auto service advisor jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for auto service advisor in Kentucky is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $25.87 per hour, depending on experience, location, and employer.

What is an auto service advisor?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

What are the key skills and qualifications needed to thrive as an auto service advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.

What are some common challenges faced by auto service advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation often depends on the volume of work they generate and their ability to upsell services, with some earning additional incentives for meeting performance targets.

How much do auto service advisors make in the US?

Auto service advisors in the US typically earn an average annual salary of around $40,000 to $60,000, with experienced professionals and those working in high-volume shops earning higher wages. Compensation often includes commissions or bonuses based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What are popular job titles related to Auto Service Advisor jobs in Kentucky?

For Auto Service Advisor jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Auto Service Advisor jobs in Kentucky look for?

The top searched job categories for Auto Service Advisor jobs in Kentucky are:

What cities in Kentucky are hiring for Auto Service Advisor jobs?

Cities in Kentucky with the most Auto Service Advisor job openings:

Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,850 per year, or $22.5 per hour.

Service Advisor

Mayfield, KY • On-site

Sun Auto Tire and Service
Retail • 1 - 5K employees

5.6

Company rating: 5.6 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

292nd of 373 rated vehicle maintenance

People enjoy working here

Respectful managers

Uninterrupted breaks

Learn more about Sun Auto Tire and Serviceexternal

$3.0K/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Overview

Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service backed by nearly 100 years of automotive excellence. With certified technicians and over 500 locations nationwide, we provide expert care through Clarity, Confidence, and Customer Care. Proudly servicing the Midwest since 1963, we offer a complete range of auto services and repair solutions.

The Service Advisor is responsible for selling and promoting all products and services offered by Plaza Tire by following the company's store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out. 

COMPENSATION: $50,000-$70,000/yr - to include hourly plus commission 

Principal Duties and Responsibilities:

  • Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
  • Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
  • Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns and warranty parts for individual customers
  • Other duties as assigned

Qualifications:

  • High School Diploma or equivalent
  • Must be at least 18 years old
  • Prior experience as a Service Advisor is required
  • Prior experience in sales, customer service or an automotive related field
  • Professional appearance and proven ability to work in a process driven environment
  • Possess valid driver's license
  • Ability to work a minimum of five days per week, including Saturday's

Benefits:

  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement, up to $3,000 annually
  • Paid Vacation and Sick Time
  • 6 Paid Holidays
  • Medical, Dental and Vision Insurance 
  • Life Insurance (Company paid)
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services on Personal and Immediate Family Vehicles
  • Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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