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Dealership Service Advisor Jobs in Kentucky (NOW HIRING)

Bill Collins Ford

Service Advisor

Louisville, KY · On-site

Dealership experience is NOT required. We've seen great success from advisors coming from the aftermarket space. Benefits: * Best Pay in the Area! * You can expect to make more than any other service ...

Bill Collins Ford

Service Advisor

Louisville, KY · On-site

Dealership experience is NOT required. We've seen great success from advisors coming from the aftermarket space. Benefits: * Best Pay in the Area! * You can expect to make more than any other service ...

Bill Collins Ford

Service Advisor

Louisville, KY · On-site

Dealership experience is NOT required. We've seen great success from advisors coming from the aftermarket space. Benefits: * Best Pay in the Area! * You can expect to make more than any other service ...

Bill Collins Ford

Service Advisor

Louisville, KY · On-site

Dealership experience is NOT required. We've seen great success from advisors coming from the aftermarket space. Benefits: * Best Pay in the Area! * You can expect to make more than any other service ...

Faupel Automotive Group

Service Advisor

Henderson, KY · On-site

$45K - $70K/yr

Automotive Service Advisor Faupel Automotive Group has an immediate opening for an Automotive ... Faupel Automotive Group is a premier automotive dealership located in Henderson, Kentucky. With an ...

Faupel Automotive Group

Service Advisor

Henderson, KY · On-site

$45K - $70K/yr

Automotive Service Advisor Faupel Automotive Group has an immediate opening for an Automotive ... Faupel Automotive Group is a premier automotive dealership located in Henderson, Kentucky. With an ...

Faupel Automotive Group

Service Advisor

Henderson, KY · On-site

$45K - $70K/yr

Automotive Service Advisor Faupel Automotive Group has an immediate opening for an Automotive ... Faupel Automotive Group is a premier automotive dealership located in Henderson, Kentucky. With an ...

Blue Compass RV Franklin

Service Advisor

Franklin, KY · On-site

The Service Advisor plays a critical role in delivering exceptional customer experience while ... We staff each dealership with the best people in the business and are known for the great care we ...

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Dealership Service Advisor information

See Kentucky salary details

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How much do dealership service advisor jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for dealership service advisor in Kentucky is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $25.87 per hour, depending on experience, location, and employer.

What is a dealership service advisor?

Dealership Service Advisors are professionals who act as the main point of contact between customers and the service department at an automotive dealership. They help customers understand their vehicle's maintenance and repair needs, schedule service appointments, and relay information between customers and technicians. Service Advisors also prepare cost estimates, explain recommended services, and ensure customers have a positive experience throughout the process. Their role requires excellent communication, technical knowledge, and customer service skills.

What are the key skills and qualifications needed to thrive as a dealership service advisor, and why are they important?

To thrive as a Dealership Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent, though additional technical training is beneficial. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is often required. Strong interpersonal communication, problem-solving, and organizational skills help build customer trust and efficiently manage service workflows. These competencies ensure accurate service recommendations, customer satisfaction, and smooth operations in a fast-paced automotive environment.

What are some common challenges faced by dealership service advisors, and how can they be overcome?

Dealership Service Advisors often face challenges such as managing high customer expectations, coordinating between technicians and customers, and handling a fast-paced work environment. Clear communication, strong organizational skills, and staying updated on repair processes help advisors provide excellent customer service while maintaining workflow efficiency. Building rapport with customers and collaborating closely with the service team are essential for resolving issues quickly and ensuring customer satisfaction.

What is the difference between Dealership Service Advisor vs Automotive Service Writer?

AspectDealership Service AdvisorAutomotive Service Writer
CredentialsHigh school diploma; certifications like ASE often preferredHigh school diploma; certifications like ASE often preferred
Work EnvironmentDealership service department, interacting directly with customers and techniciansDealership service department, focusing on customer communication and documentation
Employer & IndustryAutomotive dealerships, service centersAutomotive dealerships, service centers
Common Search & ComparisonYesYes

Both Dealership Service Advisors and Automotive Service Writers work in dealership service departments, requiring similar credentials and working closely with customers and technicians. The main difference lies in terminology; 'Service Advisor' is more common in North America, while 'Service Writer' may be used interchangeably. Both roles focus on communicating vehicle issues, estimating repairs, and ensuring customer satisfaction.

How do dealership service advisors get paid?

Dealership service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for meeting performance targets and often work in a customer service environment that values communication and technical knowledge.

How hard is it to be a dealership service advisor?

Being a dealership service advisor involves strong communication skills, technical knowledge of vehicles, and the ability to manage customer interactions. The role can be demanding due to the need to handle multiple customers and prioritize repairs, but it typically requires relevant experience, certifications, and familiarity with dealership management systems. Success depends on interpersonal skills and understanding of automotive service processes.

What does a dealership service advisor do at a dealership?

A dealership service advisor acts as the primary point of contact between customers and the service department. They assess vehicle issues, prepare repair estimates, communicate repair progress, and ensure customer satisfaction while coordinating with technicians to facilitate repairs and maintenance.

What are popular job titles related to Dealership Service Advisor jobs in Kentucky?

For Dealership Service Advisor jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Dealership Service Advisor jobs in Kentucky look for?

The top searched job categories for Dealership Service Advisor jobs in Kentucky are:

What cities in Kentucky are hiring for Dealership Service Advisor jobs?

Cities in Kentucky with the most Dealership Service Advisor job openings:

Dealership Service Advisor jobs near you
Infographic showing various Dealership Service Advisor job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,850 per year, or $22.5 per hour.

Dealership Service Advisor / Writer

BMW & Mercedes of Bowling Green

Bowling Green, KY • On-site

Full-time

Retirement, PTO

Re-posted 2 days ago

Job description

Service Advisor:
Luxury Imports of Bowling Green is looking for an A player to join our team. Luxury Imports of Bowling Green believes that its strength, continued success, future growth and profitability depend on building trusting relationships with our team members, customers and industry partners.
Job Responsibilities:
  • Ensure automotive technicians provide you with a comprehensive and detailed inspection.
  • Ensure all inspection results are estimated and clearly communicated to the Customer.
  • Secure Customer authorization for minor and major automotive repairs and services.
  • Help manage shop work-flow and properly set Customer expectation with respect to completion of repairs.
  • Ensure customer service area/lobby are kept in presentable condition.
  • Performing shop opening and closing procedures.

Job Requirements:
  • Top Tier CSI is a must.
  • Must be comfortable selling and closing all types of sales including tires.
  • Must be energetic and have a positive, upbeat personality!
  • Must be able to hit monthly goals.
  • automate dms experience helpful.
  • Automotive dealership experience is required, Highline experience preferred
  • Be a top performer
  • Have a winning attitude
  • A desire for a long term career with a growing organization.
  • High School Diploma or equivalent.

Advisor responsibilities include but not limited to:
  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer
  • Determining and recommending needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Explaining all completed work and charges to customers

What We Offer
  • 401K
  • Paid training
  • Paid holidays
  • Paid vacation
  • Full benefits package
  • Closed Sunday, 5-6 day work week
  • Team environment

Apply