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Dealership Service Advisor Jobs (NOW HIRING)

Tradition Chevrolet

Dealership Service Advisor

Geneva, NY · On-site

$60K - $100K/yr

Competitive Compensation Job Summary We are looking for a Dealership Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong ...

Jerry Seiner

Dealership Service Advisor

Salt Lake City, UT · On-site

$80K - $130K/yr

Automotive Service Advisor - Jerry Seiner Dealerships Jerry Seiner Dealerships is seeking a dedicated and customer-focused Automotive Service Advisor to join our growing service teams. As one of the ...

Jerry Seiner

Dealership Service Advisor

Salt Lake City, UT · On-site

$80K - $130K/yr

Automotive Service Advisor - Jerry Seiner Dealerships Jerry Seiner Dealerships is seeking a dedicated and customer-focused Automotive Service Advisor to join our growing service teams. As one of the ...

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How much do dealership service advisor jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for dealership service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

Can you make a lot of money as a Service Advisor?

Dealership Service Advisors can earn a substantial income, often combining a base salary with commissions or bonuses based on sales and service performance. Experienced advisors with strong customer service skills and product knowledge can increase their earning potential significantly, especially in high-volume dealerships or those with incentive programs.

What are Dealership Service Advisors?

Dealership Service Advisors are professionals who act as the main point of contact between customers and the service department at an automotive dealership. They help customers understand their vehicle's maintenance and repair needs, schedule service appointments, and relay information between customers and technicians. Service Advisors also prepare cost estimates, explain recommended services, and ensure customers have a positive experience throughout the process. Their role requires excellent communication, technical knowledge, and customer service skills.

What is the difference between Dealership Service Advisor vs Automotive Service Writer?

AspectDealership Service AdvisorAutomotive Service Writer
CredentialsHigh school diploma; certifications like ASE often preferredHigh school diploma; certifications like ASE often preferred
Work EnvironmentDealership service department, interacting directly with customers and techniciansDealership service department, focusing on customer communication and documentation
Employer & IndustryAutomotive dealerships, service centersAutomotive dealerships, service centers
Common Search & ComparisonYesYes

Both Dealership Service Advisors and Automotive Service Writers work in dealership service departments, requiring similar credentials and working closely with customers and technicians. The main difference lies in terminology; 'Service Advisor' is more common in North America, while 'Service Writer' may be used interchangeably. Both roles focus on communicating vehicle issues, estimating repairs, and ensuring customer satisfaction.

What are some common challenges faced by Dealership Service Advisors, and how can they be overcome?

Dealership Service Advisors often face challenges such as managing high customer expectations, coordinating between technicians and customers, and handling a fast-paced work environment. Clear communication, strong organizational skills, and staying updated on repair processes help advisors provide excellent customer service while maintaining workflow efficiency. Building rapport with customers and collaborating closely with the service team are essential for resolving issues quickly and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Dealership Service Advisor, and why are they important?

To thrive as a Dealership Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent, though additional technical training is beneficial. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is often required. Strong interpersonal communication, problem-solving, and organizational skills help build customer trust and efficiently manage service workflows. These competencies ensure accurate service recommendations, customer satisfaction, and smooth operations in a fast-paced automotive environment.
More about Dealership Service Advisor jobs
What cities are hiring for Dealership Service Advisor jobs? Cities with the most Dealership Service Advisor job openings:
What states have the most Dealership Service Advisor jobs? States with the most job openings for Dealership Service Advisor jobs include:
What job categories do people searching Dealership Service Advisor jobs look for? The top searched job categories for Dealership Service Advisor jobs are:
Dealership Service Advisor jobs near you
Infographic showing various Dealership Service Advisor job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 13% Full Time, 73% Part Time, 2% Temporary, 10% Contract, and 1% Nights. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Experienced Dealership Service Advisor

INFINITI OF LAS VEGAS

Las Vegas, NV • On-site

Full-time

Posted 7 days ago

Job description

Job Description: Experienced Dealership Service Advisor

Position Summary:We are seeking a dynamic and customer-focused individual to join our team as a Dealership Service Advisor. The Service Advisor will be responsible for ensuring customer satisfaction by providing exceptional service and guidance while coordinating with the various departments within the dealership. This role requires excellent communication skills, technical knowledge, and the ability to thrive in a fast-paced environment.

Responsibilities:

  • Greet and assist customers in a professional and friendly manner, understanding their automotive service needs.
  • Act as a liaison between the customer and the dealership's service departments, including the automotive technicians, parts department, and sales team.
  • Schedule service appointments efficiently and manage the service timeline to ensure prompt completion of work.
  • Conduct thorough vehicle inspections and accurately document any issues or concerns reported by the customer.
  • Provide detailed estimates of repair costs and explain the recommended repairs to the customer.
  • Offer additional services or maintenance packages based on vehicle condition, manufacturer recommendations, and customer requirements.
  • Keep customers informed about the progress of their vehicle service, including any delays or additional repairs required.
  • Coordinate with the parts department to ensure timely and accurate ordering of necessary parts.
  • Communicate with technicians to ensure they clearly understand the customer's concerns and verify that all repairs are performed correctly.
  • Maintain accurate and organized service records, including all work performed, parts replaced, and customer communications.
  • Collect and process payments from customers, ensuring accuracy and completeness of invoices.
  • Address any customer complaints, concerns, or disputes promptly and professionally.
  • Stay up-to-date with automotive technology advancements, manufacturer recalls, and service bulletins.

Requirements:

  • Proven experience as a Service Advisor, preferably in a dealership or automotive service environment.
  • Strong knowledge of automotive systems and components.
  • Excellent customer service and communication skills, with the ability to explain technical information clearly.
  • Ability to prioritize tasks, multitask, and work under time constraints.
  • Proficiency in using computerized systems and software for scheduling, estimate generation, and record-keeping.
  • Valid driver's license and clean driving record.
  • Professional appearance and demeanor.

The Dealership Service Advisor plays a crucial role in providing exceptional service to customers and ensuring the safe performance of vehicles.