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Dealership Service Advisor Jobs (NOW HIRING)

Evolution Cars

Dealership Service Advisor

Conyers, GA

$42K/yr

Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs, and scheduling appointments for our capable service technicians. In this role, you'll use ...

Camelback Ford

Dealership Service Advisor

Phoenix, AZ · On-site

If you are not a Service Advisor but believe you possess the drive, motivation, energy, social skills, and salesmanship to join a team, lets talk! Camelback Ford is looking for a professional Service ...

Camelback Ford

Dealership Service Advisor

Phoenix, AZ · On-site

If you are not a Service Advisor but believe you possess the drive, motivation, energy, social skills, and salesmanship to join a team, lets talk! Camelback Ford is looking for a professional Service ...

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Dealership Service Advisor information

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$12

$25

$45

How much do dealership service advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for dealership service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a dealership service advisor?

Dealership Service Advisors are professionals who act as the main point of contact between customers and the service department at an automotive dealership. They help customers understand their vehicle's maintenance and repair needs, schedule service appointments, and relay information between customers and technicians. Service Advisors also prepare cost estimates, explain recommended services, and ensure customers have a positive experience throughout the process. Their role requires excellent communication, technical knowledge, and customer service skills.

What are the key skills and qualifications needed to thrive as a dealership service advisor, and why are they important?

To thrive as a Dealership Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent, though additional technical training is beneficial. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is often required. Strong interpersonal communication, problem-solving, and organizational skills help build customer trust and efficiently manage service workflows. These competencies ensure accurate service recommendations, customer satisfaction, and smooth operations in a fast-paced automotive environment.

What are some common challenges faced by dealership service advisors, and how can they be overcome?

Dealership Service Advisors often face challenges such as managing high customer expectations, coordinating between technicians and customers, and handling a fast-paced work environment. Clear communication, strong organizational skills, and staying updated on repair processes help advisors provide excellent customer service while maintaining workflow efficiency. Building rapport with customers and collaborating closely with the service team are essential for resolving issues quickly and ensuring customer satisfaction.

What is the difference between Dealership Service Advisor vs Automotive Service Writer?

AspectDealership Service AdvisorAutomotive Service Writer
CredentialsHigh school diploma; certifications like ASE often preferredHigh school diploma; certifications like ASE often preferred
Work EnvironmentDealership service department, interacting directly with customers and techniciansDealership service department, focusing on customer communication and documentation
Employer & IndustryAutomotive dealerships, service centersAutomotive dealerships, service centers
Common Search & ComparisonYesYes

Both Dealership Service Advisors and Automotive Service Writers work in dealership service departments, requiring similar credentials and working closely with customers and technicians. The main difference lies in terminology; 'Service Advisor' is more common in North America, while 'Service Writer' may be used interchangeably. Both roles focus on communicating vehicle issues, estimating repairs, and ensuring customer satisfaction.

How do dealership service advisors get paid?

Dealership service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for meeting performance targets and often work in a customer service environment that values communication and technical knowledge.

How hard is it to be a dealership service advisor?

Being a dealership service advisor involves strong communication skills, technical knowledge of vehicles, and the ability to manage customer interactions. The role can be demanding due to the need to handle multiple customers and prioritize repairs, but it typically requires relevant experience, certifications, and familiarity with dealership management systems. Success depends on interpersonal skills and understanding of automotive service processes.

What does a dealership service advisor do at a dealership?

A dealership service advisor acts as the primary point of contact between customers and the service department. They assess vehicle issues, prepare repair estimates, communicate repair progress, and ensure customer satisfaction while coordinating with technicians to facilitate repairs and maintenance.
More about Dealership Service Advisor jobs

What cities are hiring for Dealership Service Advisor jobs?

Cities with the most Dealership Service Advisor job openings:

What states have the most Dealership Service Advisor jobs?

States with the most job openings for Dealership Service Advisor jobs include:

Dealership Service Advisor jobs near you
Infographic showing various Dealership Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Dealership Service Advisor

Evolution Cars

Conyers, GA

$42K/yr

Full-time

Re-posted 15 days ago

Job description

If you’re a mechanically-minded car enthusiast with stellar customer service skills, this job is for you! Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs, and scheduling appointments for our capable service technicians. In this role, you’ll use your product knowledge as a service advisor and draft cost estimates, evaluate warranty protections, and coordinate necessary repairs. If you’re confident you’re the one we need to fill this promising position, apply now!

Compensation:

$42,000


Responsibilities:
  • Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
  • Organize all automotive documents, repair orders, invoices, and maintenance records
  • Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
  • Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
  • Schedule appointments for service technicians

Qualifications:
  • Possess a valid, state-issued driver’s license and acceptable driving record
  • A high school diploma or GED is required
  • Experience using Microsoft Excel, Word, and other basic computer programs is necessary
  • Must have strong organizational, communications, and interpersonal skills
  • Previous experience working as a service technician or in a service department a plus

About Company

Evolution Cars is a high-volume store of Evolution Auto Group built on scale, efficiency, and customer-first execution.

Evolution Cars sets the standard for inventory turnover, digital retailing, and market-leading pricing in the Atlanta automotive space.

We operate with a fast-paced, performance-driven culture where team members are empowered to deliver exceptional results and grow within the organization.

Our mission is to become one of the most recognized and premium high-volume dealership groups in South Georgia and the greater Atlanta market.

We maintain a large, constantly rotating inventory and focus on providing a seamless buying experience for every customer.

At Evolution Cars, we value accountability, hustle, integrity, and continuous improvement.

We are building a strong team of sales, finance, service, and support professionals motivated to grow in a high-energy environment.

Join us as we expand Evolution Auto Group and redefine a modern high-volume dealership experience.