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Dealership Service Advisor Jobs (NOW HIRING)

Evolution Cars

Dealership Service Advisor

Conyers, GA

$42K/yr

Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs, and scheduling appointments for our capable service technicians. In this role, you'll use ...

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Dealership Service Advisor information

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$12

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$45

How much do dealership service advisor jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for dealership service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the general manager or dealership owner, who oversees operations and profits. Among staff roles, service managers or fixed operations directors often earn the highest salaries, especially with experience and certifications. These roles require strong leadership, industry knowledge, and management skills.

What are Dealership Service Advisors?

Dealership Service Advisors are professionals who act as the main point of contact between customers and the service department at an automotive dealership. They help customers understand their vehicle's maintenance and repair needs, schedule service appointments, and relay information between customers and technicians. Service Advisors also prepare cost estimates, explain recommended services, and ensure customers have a positive experience throughout the process. Their role requires excellent communication, technical knowledge, and customer service skills.

How do advisors get paid at dealerships?

Dealership service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of parts, repairs, and service work they generate. Compensation structures often include performance incentives to motivate upselling and customer satisfaction, and some dealerships also offer benefits like health insurance and retirement plans.

What is the difference between Dealership Service Advisor vs Automotive Service Writer?

AspectDealership Service AdvisorAutomotive Service Writer
CredentialsHigh school diploma; certifications like ASE often preferredHigh school diploma; certifications like ASE often preferred
Work EnvironmentDealership service department, interacting directly with customers and techniciansDealership service department, focusing on customer communication and documentation
Employer & IndustryAutomotive dealerships, service centersAutomotive dealerships, service centers
Common Search & ComparisonYesYes

Both Dealership Service Advisors and Automotive Service Writers work in dealership service departments, requiring similar credentials and working closely with customers and technicians. The main difference lies in terminology; 'Service Advisor' is more common in North America, while 'Service Writer' may be used interchangeably. Both roles focus on communicating vehicle issues, estimating repairs, and ensuring customer satisfaction.

What are some common challenges faced by Dealership Service Advisors, and how can they be overcome?

Dealership Service Advisors often face challenges such as managing high customer expectations, coordinating between technicians and customers, and handling a fast-paced work environment. Clear communication, strong organizational skills, and staying updated on repair processes help advisors provide excellent customer service while maintaining workflow efficiency. Building rapport with customers and collaborating closely with the service team are essential for resolving issues quickly and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Dealership Service Advisor, and why are they important?

To thrive as a Dealership Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent, though additional technical training is beneficial. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is often required. Strong interpersonal communication, problem-solving, and organizational skills help build customer trust and efficiently manage service workflows. These competencies ensure accurate service recommendations, customer satisfaction, and smooth operations in a fast-paced automotive environment.

What does a service advisor at a car dealership do?

A dealership service advisor acts as the primary point of contact between customers and the service department. They assess vehicle issues, recommend repairs, prepare service estimates, and coordinate with technicians to ensure customer needs are met efficiently.

Is it hard to be a service advisor at a dealership?

Being a dealership service advisor requires strong communication skills, knowledge of automotive systems, and the ability to manage customer relationships. The role can be demanding due to the need to handle multiple tasks, prioritize repairs, and meet sales goals, but it is generally manageable with experience and training.
More about Dealership Service Advisor jobs
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Dealership Service Advisor jobs near you
Infographic showing various Dealership Service Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
DEALERSHIP SERVICE ADVISOR

DEALERSHIP SERVICE ADVISOR

Jones Petroleum Co

Byron, GA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 6 days ago

Job description

Description:

Job Title: Dealership Service Writer / Service Advisor

Company: Countryside Chevrolet | Jones Petroleum

Direct Link to apply: jonespetroleum.com/careers

Pay: Based on experience and highly competitive

Benefits for Qualified Applicants:

A competitive starting wage

Most rewarding 401(k) retirement plan in the Industry!

Medical / Dental / Supplemental Insurance

Paid Time Off

Paid weekly

We are a privately owned COMMUNITY ORIENTED company.

Our Team Members put CUSTOMER SERVICE as their 1st PRIORITY!

Our Team Members are team players and work well with their team including being engaged and displaying pleasant and enthusiastic attitude.

All Team Members are treated fairly with dignity and respect.

Team members are required to follow the site specific / brand specific procedures for offering consistent and quality customer experiences.

Service Writer / Service Advisors are responsible for

  • Greeting customers and asking them to explain the car issues, communicating with technicians, writing up customer’s information
  • Plus whatever it takes to be a team member at Countryside.

As a Countryside Team Member, you will be responsible for exceptional customer service skills that, include the above items, as well as any and all duties as assigned by a member of management.

Evenings, weekends and the ability to work varied hours and days based on the needs of the business.

Note: This company participates in the E-verify program. This positions is subject to a 90 day introductory period. This introductory period is designed, primarily, to give both the Company and the employee an opportunity to determine whether the employee will be able to adequately perform in the assigned job position. At the end of the introductory period, your performance will be reviewed and a decision made regarding your continued employment or any extended introductory period. All employees are hired as temporary employees until their introductory period has elapsed. Temporary employees are not eligible for any benefits during the introductory period.

Requirements:

Physical requirements include: ability to walk and stand continuously, lift up to 60 lbs, bend, stoop, and climbing a ladder is required on occasion.