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Dealership Service Advisor Jobs (NOW HIRING)

CLONINGER AUTOMOTIVE

SERVICE ADVISOR

Salisbury, NC

A Cloninger automotive dealership service advisor plays a pivotal role in ensuring customer satisfaction and smooth operations within the service department. They act as the primary point of contact ...

SZOTT M - 59 CDR

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Dealership Service Advisor experience is required. This is NOT an entry-level position. We are looking for a professional who can step into a busy service lane, manage repair orders, and maximize ...

SZOTT M

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Dealership Service Advisor experience is required. This is NOT an entry-level position. We are looking for a professional who can step into a busy service lane, manage repair orders, and maximize ...

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Dealership Service Advisor information

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How much do dealership service advisor jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for dealership service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

Can you make a lot of money as a Service Advisor?

Dealership Service Advisors can earn a substantial income, often combining a base salary with commissions or bonuses based on sales and service performance. Experienced advisors with strong customer service skills and product knowledge can increase their earning potential significantly, especially in high-volume dealerships or those with incentive programs.

What are Dealership Service Advisors?

Dealership Service Advisors are professionals who act as the main point of contact between customers and the service department at an automotive dealership. They help customers understand their vehicle's maintenance and repair needs, schedule service appointments, and relay information between customers and technicians. Service Advisors also prepare cost estimates, explain recommended services, and ensure customers have a positive experience throughout the process. Their role requires excellent communication, technical knowledge, and customer service skills.

What is the difference between Dealership Service Advisor vs Automotive Service Writer?

AspectDealership Service AdvisorAutomotive Service Writer
CredentialsHigh school diploma; certifications like ASE often preferredHigh school diploma; certifications like ASE often preferred
Work EnvironmentDealership service department, interacting directly with customers and techniciansDealership service department, focusing on customer communication and documentation
Employer & IndustryAutomotive dealerships, service centersAutomotive dealerships, service centers
Common Search & ComparisonYesYes

Both Dealership Service Advisors and Automotive Service Writers work in dealership service departments, requiring similar credentials and working closely with customers and technicians. The main difference lies in terminology; 'Service Advisor' is more common in North America, while 'Service Writer' may be used interchangeably. Both roles focus on communicating vehicle issues, estimating repairs, and ensuring customer satisfaction.

What are some common challenges faced by Dealership Service Advisors, and how can they be overcome?

Dealership Service Advisors often face challenges such as managing high customer expectations, coordinating between technicians and customers, and handling a fast-paced work environment. Clear communication, strong organizational skills, and staying updated on repair processes help advisors provide excellent customer service while maintaining workflow efficiency. Building rapport with customers and collaborating closely with the service team are essential for resolving issues quickly and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Dealership Service Advisor, and why are they important?

To thrive as a Dealership Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent, though additional technical training is beneficial. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is often required. Strong interpersonal communication, problem-solving, and organizational skills help build customer trust and efficiently manage service workflows. These competencies ensure accurate service recommendations, customer satisfaction, and smooth operations in a fast-paced automotive environment.
More about Dealership Service Advisor jobs
What cities are hiring for Dealership Service Advisor jobs? Cities with the most Dealership Service Advisor job openings:
What states have the most Dealership Service Advisor jobs? States with the most job openings for Dealership Service Advisor jobs include:
What job categories do people searching Dealership Service Advisor jobs look for? The top searched job categories for Dealership Service Advisor jobs are:
Dealership Service Advisor jobs near you
Infographic showing various Dealership Service Advisor job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 13% Full Time, 73% Part Time, 2% Temporary, 10% Contract, and 1% Nights. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Experienced Dealership Service Advisor

Subaru Evergreen Park

Evergreen Park, IL • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 19 days ago

Job description

Key Responsibilities:

  • Greet customers, assess service needs, and advise on recommended maintenance and repairs

  • Prepare repair orders, communicate with technicians, and provide clear updates to customers

  • Ensure a high level of customer satisfaction through professionalism, accuracy, and follow-through

  • Assist the Service Manager with administrative tasks, including scheduling, workflow coordination, reporting, and quality control

  • Help maintain department organization and support daily operations to enhance efficiency

  • Review service history, warranty coverage, and pricing with customers

  • Handle customer concerns and help maintain positive dealership relationships

  • Contribute to process improvements and department performance goals

Qualifications:

  • 3+ years of automotive service advisor experience required

  • Strong understanding of vehicle maintenance and repair processes

  • Exceptional communication, customer service, and problem-solving skills

  • Ability to multitask in a fast-paced service environment

  • Experience with dealership management systems (DMS) and service software

  • Strong organizational skills with the ability to assist in administrative functions

  • A team-oriented mindset with leadership potential

  • Valid driver’s license

  • Experience with CDK and X-Time is preferred
  • Spanish Speaker a PLUS!

What We Offer:

  • Competitive pay with performance bonuses

  • Health, dental, and vision benefits (if applicable)

  • Paid time off and holidays

  • Ongoing training and development

  • Opportunities for advancement within the service department