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Dealership Service Advisor Jobs (NOW HIRING)

CLONINGER AUTOMOTIVE

SERVICE ADVISOR

Salisbury, NC

A Cloninger automotive dealership service advisor plays a pivotal role in ensuring customer satisfaction and smooth operations within the service department. They act as the primary point of contact ...

SZOTT M

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Dealership Service Advisor experience is required. This is NOT an entry-level position. We are looking for a professional who can step into a busy service lane, manage repair orders, and maximize ...

SZOTT M - 59 CDR

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Dealership Service Advisor experience is required. This is NOT an entry-level position. We are looking for a professional who can step into a busy service lane, manage repair orders, and maximize ...

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Dealership Service Advisor information

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How much do dealership service advisor jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for dealership service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a dealership service advisor?

Dealership Service Advisors are professionals who act as the main point of contact between customers and the service department at an automotive dealership. They help customers understand their vehicle's maintenance and repair needs, schedule service appointments, and relay information between customers and technicians. Service Advisors also prepare cost estimates, explain recommended services, and ensure customers have a positive experience throughout the process. Their role requires excellent communication, technical knowledge, and customer service skills.

What does a dealership service advisor do at a dealership?

A dealership service advisor acts as the primary point of contact between customers and the service department. They assess vehicle issues, prepare repair estimates, communicate repair progress, and ensure customer satisfaction while coordinating with technicians to facilitate repairs and maintenance.

What is the difference between Dealership Service Advisor vs Automotive Service Writer?

AspectDealership Service AdvisorAutomotive Service Writer
CredentialsHigh school diploma; certifications like ASE often preferredHigh school diploma; certifications like ASE often preferred
Work EnvironmentDealership service department, interacting directly with customers and techniciansDealership service department, focusing on customer communication and documentation
Employer & IndustryAutomotive dealerships, service centersAutomotive dealerships, service centers
Common Search & ComparisonYesYes

Both Dealership Service Advisors and Automotive Service Writers work in dealership service departments, requiring similar credentials and working closely with customers and technicians. The main difference lies in terminology; 'Service Advisor' is more common in North America, while 'Service Writer' may be used interchangeably. Both roles focus on communicating vehicle issues, estimating repairs, and ensuring customer satisfaction.

How hard is it to be a dealership service advisor?

Being a dealership service advisor requires strong communication skills, technical knowledge of vehicles, and the ability to manage customer interactions. The role often involves multitasking, working with repair orders, and maintaining customer satisfaction, which can be challenging but manageable with experience and training.

What are some common challenges faced by dealership service advisors, and how can they be overcome?

Dealership Service Advisors often face challenges such as managing high customer expectations, coordinating between technicians and customers, and handling a fast-paced work environment. Clear communication, strong organizational skills, and staying updated on repair processes help advisors provide excellent customer service while maintaining workflow efficiency. Building rapport with customers and collaborating closely with the service team are essential for resolving issues quickly and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a dealership service advisor, and why are they important?

To thrive as a Dealership Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent, though additional technical training is beneficial. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is often required. Strong interpersonal communication, problem-solving, and organizational skills help build customer trust and efficiently manage service workflows. These competencies ensure accurate service recommendations, customer satisfaction, and smooth operations in a fast-paced automotive environment.
More about Dealership Service Advisor jobs
What cities are hiring for Dealership Service Advisor jobs? Cities with the most Dealership Service Advisor job openings:
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What job categories do people searching Dealership Service Advisor jobs look for? The top searched job categories for Dealership Service Advisor jobs are:
Dealership Service Advisor jobs near you
Infographic showing various Dealership Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Auto Dealership Service Advisor

Stanley Auto Group

Gilmer, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Stanley Ford Gilmer is Seeking an Experienced Auto Dealership Service Advisor

  • Are you looking for more than a JOB?
  • Do you desire an opportunity to CREATE a great life for yourself?

We are a "Community of Opportunity" ~ TEXT "LUVCUSTOMERS" TO 972-630-4473

Service Advisors enjoy the following benefits:

  • Employer sponsored Healthcare benefits (Medical, Dental, & Vision)
  • Paid Time Off
  • 401k Participation
  • Company Paid Life and Long-Term Disability Insurance
  • Paid Training
  • Referral Program
  • Vehicle Purchasing Discounts
  • Community / Family Oriented Work Environment

We are seeking candidates who possess the following:

  • Valid drivers license and pass motor vehicle record test
  • Self-Starter
  • Social Media Skills
  • Computer proficiency
  • Sales / Customer Service Experience
  • Bilingual (English/Spanish) Not required but a plus!
  • Ability to Pass Background and Drug Screen

Service Advisor Job Summary

Creates exceptional customer experiences. Sells and schedules needed service work in the service department.

Service Advisor Essential Duties

Service Scheduling

  • Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Writes up customer's vehicle problems accurately and clearly on repair order.
  • Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes "promised time." Checks with dispatcher, if necessary.
  • Must obtain customer's signature on repair order for preauthorization of work to be completed; provides customer with a copy.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.

Service Dispatch and Follow-up

  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up-to-date.
  • Explains completed work and all charges to customers.

Customer Satisfaction

  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
  • Supervises all cleaning and prepping of new and used vehicles.

Personal Accountability

  • Maintains a professional appearance.
  • Keeps work area clean.
  • Reliable
  • Punctual
  • Teamwork

Certification: Maintains required levels of manufacturer training and certifications.

PHYSICAL DEMANDS

Standing for long periods of time.

Typically may bend, stoop, lift or carry objects weighting up to 50 pounds.

Disclaimer: This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

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