Auto Service Advisor Jobs in New Brunswick (NOW HIRING)

Join the team at Wonder Auto & Tire, part of Shift Auto Group—one of Atlantic Canada's fastest-growing automotive organizations with multiple locations across New Brunswick.

This is more than a Service Advisor position—it's an opportunity to build lasting relationships with customers, work alongside a great team, and play an important role in delivering an exceptional automotive service experience.

As a Service Advisor, you'll be a key connection between our guests and the Service Team, ensuring every customer receives a professional, friendly, and seamless experience. You'll help customers understand their vehicle's maintenance and service needs while coordinating appointments and supporting the team in delivering outstanding service.

Responsibilities include:

• Welcoming and assisting customers while creating a positive service experience

• Scheduling convenient appointment times and managing customer bookings

• Confirming recommended maintenance and services due with customers

• Communicating clearly with customers regarding their vehicle's service and maintenance needs

• Assisting customers and businesses with parts, tires, and accessory needs

• Managing customer inquiries through phone, email, and in-person interactions

• Following up with customers after their service visit to ensure we exceeded their expectations

• Maintaining accurate customer and service records

• Working closely with Technicians and other members of the Service Team to support an efficient workflow

• Helping identify opportunities to provide additional maintenance, tire, parts, and service solutions

• Supporting a clean, organized, and professional service environment

• Contributing ideas and helping continuously improve the customer experience

• Taking on other responsibilities that support our guests and the Service Team

The ideal candidate:

• Has exceptional customer service and communication skills

• Is friendly, approachable, and genuinely enjoys helping people

• Is organized, detail-oriented, and able to manage multiple priorities

• Thrives in a busy, fast-paced, customer-focused environment

• Is comfortable using computers and learning new software and systems

• Has strong problem-solving and multitasking abilities

• Demonstrates reliability, accountability, and a positive team-first attitude

• Is confident communicating with customers and building lasting relationships

• Has a willingness to learn and grow within the automotive industry

• Previous automotive or Service Advisor experience is an asset, but not required

• A valid driver's license is an asset

If you have strong customer service skills, a positive attitude, and a genuine desire to help people, we encourage you to apply—even if you don't have previous automotive experience.

We offer a competitive compensation package designed to reward great performance and provide opportunities for career growth.

Compensation:

• $19–$23 per hour

• Monthly bonus incentive plan designed to reward high-performing employees

• Potential annual earnings of $55,000–$70,000

Additional benefits include:

• Comprehensive health and dental benefits

• Medical and health coverage

• Ongoing training and professional development

• Career growth opportunities throughout Shift Auto Group

• Employee recognition and performance incentives

• Supportive, collaborative team environment

• No scheduled nights or weekends

At Wonder Auto & Tire, we're focused on more than servicing vehicles—we're focused on taking care of people.

You'll join a team that values teamwork, great communication, new ideas, and going the extra mile for our customers. With multiple Wonder Auto & Tire locations and the support of Shift Auto Group, there are opportunities to build your skills, grow your career, and make a real impact.

At Shift Auto Group, our common purpose is simple:

"We create lasting relationships by providing the finest automotive experiences anywhere."

If you're organized, energetic, customer-focused, and ready to join a team that puts people first, apply today! We're excited to meet you.