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Auto Service Advisor Jobs in Gilbert, AZ (NOW HIRING)

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Auto Service Advisor information

See Gilbert, AZ salary details

$11

$25

$45

How much do auto service advisor jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for auto service advisor in Gilbert, AZ is $25.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $29.71 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
What are popular job titles related to Auto Service Advisor jobs in Gilbert, AZ? For Auto Service Advisor jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Gilbert, AZ look for? The top searched job categories for Auto Service Advisor jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Auto Service Advisor jobs? Cities near Gilbert, AZ with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Gilbert, AZ as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $53,769 per year, or $25.9 per hour.

Automotive Service Advisor

BIG O TIRES - SUN CITY/PHOENIX/GOODYEAR/SURPRISE

Scottsdale, AZ • On-site

$50K - $100K/yr

Full-time

Medical, PTO

Re-posted 11 days ago

Job description

NOW HIRING
Big O Tires and Service is growing! We are looking for experienced Service Advisors that want to grow with our company. Here we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer paid health benefits, monthly bonus opportunities, paid time off and sick time, paid training, a family oriented work environment, and a career path to be a manager if you want to grow with a successful company. Join our team today!
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Build customer satisfaction and loyalty by providing the best guest experience
  • Achieve a thorough knowledge of all products, services, warranties and maintenance issues
  • Keep up to date through training and vendor publications
  • Assist other sales or service associates as needed in an effort to exceed our customers' expectations
  • Help maintain the appearance and cleanliness of the building and perimeter areas
  • Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking
  • Maintain showroom merchandise
  • Follow all safety practices as outlined in policy and procedures
  • Sales of tires and service-related needs
QUALIFICATIONS
  • Strong auto service & tire sales knowledge
  • Good leadership abilities and team building
  • Excellent customer service and communication skills
  • Strong organizational skills
  • Proficient at preventive maintenance sales
  • Maintain professional appearance at all times
  • Have problem solving abilities and be a self-starter
  • Multi-tasking abilities