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Auto Service Advisor Jobs in Gilbert, AZ (NOW HIRING)

Big O Tires

Service Advisor/ Salesperson

Phoenix, AZ · On-site

$45K - $90K/yr

At Big O Tires, we strive to be the preferred tire and auto service retailer in every community ... POSITION SUMMARY As an Service Advisor / Automotive Salesperson for Big O Tires, you will focus on ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Gilbert, AZ

Auto Service Advisor information

See Gilbert, AZ salary details

$11

$25

$45

How much do auto service advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for auto service advisor in Gilbert, AZ is $25.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $29.71 per hour, depending on experience, location, and employer.

What is an auto service advisor?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

What are the key skills and qualifications needed to thrive as an auto service advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.

What are some common challenges faced by auto service advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation often depends on the volume of work they generate and their ability to upsell services, with some earning additional incentives for meeting performance targets.

How much do auto service advisors make in the US?

Auto service advisors in the US typically earn an average annual salary of around $40,000 to $60,000, with experienced professionals and those working in high-volume shops earning higher wages. Compensation often includes commissions or bonuses based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What are popular job titles related to Auto Service Advisor jobs in Gilbert, AZ?

For Auto Service Advisor jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Auto Service Advisor jobs in Gilbert, AZ look for?

The top searched job categories for Auto Service Advisor jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Auto Service Advisor jobs?

Cities near Gilbert, AZ with the most Auto Service Advisor job openings:

Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Gilbert, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,769 per year, or $25.9 per hour.

Job Posting Title Automotive Service Advisor

Chandler, AZ

Sun Auto Service
Motor Vehicle Manufacturing • 11 - 50 employees
Learn more about Sun Auto Serviceexternal

$3.0K/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Automotive Service Advisor
Job Locations US-AZ-Chandler
Requisition Post Information* : Posted Date 7 days ago(8/24/2026 5:55 PM)
Requisition ID 2026-23354
# of Openings 1
Category (Portal Searching) Sales/Service Advisor
Location : Location US-AZ-Chandler
Requisition Post Information* : External Company Name Sun Auto Service
Requisition Post Information* : External Company URL sunautoservice.com
Location : Address 6835 W Chandler Blvd
Location : Postal Code 85226
Remote No
Brand TGK Automotive
Overview

Sun Auto Tire & Service (Sun Devil Auto, Wilhelm Automotive, Greulich's Automotive and TGK Automotive) is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 500 retail locations throughout the United States.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations.

COMPENSATION: $48K-$85K depending on experience

Benefits:

  • Monday - Friday work week
  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement, up to $3,000 annually
  • Paid Vacation and Sick Time
  • 6 Paid Holidays
  • Medical, Dental and Vision Insurance 
  • Life Insurance (Company paid)
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services on Personal and Immediate Family Vehicles
  • Opportunity for Advancement!!!

Essential Roles and Responsibilities:

  • Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
  • Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
  • Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns and warranty parts for individual customers
  • Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

  • Must be at least 18 years of age
  • Possess current, valid driver's license
  • High School Diploma or equivalent
  • Prior experience as a Service Advisor is helpful, but not required
  • Professional appearance and proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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