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Associate It Support Jobs (NOW HIRING)

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...

ITW Automotive

IT Support Lead

Decatur, AL

$17.75 - $24.25/hr

Associate or bachelor's degree in information technology or equivalent experience. * Experience supporting Windows endpoints, laptops, mobile devices, and user productivity systems. * Experience in ...

IntelliPro Group Inc.

IT Support Specialist

Salem, VA · On-site

Client Support Associate / IT Support Specialist Duration: 3 Months + (Possible Extension) Pay Rate: $29.00 /hr on W2 Location: Salem, VA Schedule: M-F, 8am-5pm. 2 days out of the week will be 10am ...

Kendall Group

IT Support Specialist

Portage, MI · On-site

We're that company where people stay! We're proud to say more than 60% of our associates have more ... Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information ...

Williams-Keepers

IT Support Specialist

Columbia, MO · On-site

Minimum of an associate degree in Information Technology or a related field from an accredited institution. * Experience: 1-2 years of demonstrated experience in a similar IT support role. * Tech ...

Next Step Systems

IT Support Specialist

Tucson, AZ · On-site

IT Support Specialist, Tucson, AZ Under direct supervision, the IT Support Specialist will install ... or Associates degree in a technical field plus 1 year of hands-on workplace experience with ...

Pomeroy

IT Support Technician

Marcy, NY · On-site

$20 - $27.50/hr

Associate degree in IT or related field OR * 4-5 years of relevant IT support experience * Bachelor's degree in IT or related field (preferred) Success in This Role Looks Like * Consistently meeting ...

Williams-Keepers

IT Support Specialist

Columbia, MO

Minimum of an associate degree in Information Technology or a related field from an accredited institution. * Experience: 1-2 years of demonstrated experience in a similar IT support role. * Tech ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...

Maravai LifeSciences

IT Support II

San Diego, CA

$36 - $40/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent ... Experience supporting Windows, macOS, Microsoft 365, mobile devices, printers, peripherals, and ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA · On-site

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight ... Associate degree in Information Technology or a related field. * CompTIA A+, Network+, Security ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * 2-5 years of experience providing desktop support, helpdesk support, or ...

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Associate It Support information

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How much do associate it support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for associate it support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.
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Associate It Support jobs near you
Infographic showing various Associate It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Manager, IT Support

August Bioservices

Nashville, TN • On-site

Full-time

Posted 26 days ago

Job description

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role for end user focused IT professional who combines strong leadership with deep technical expertise in workplace technology, endpoint management, identity management, conferencing room solution and overall sit operation.
This individual works closely with business, manufacturing, laboratory, quality, engineering, and administrative teams to ensure technology services support operational requirements and comply with applicable company policies, cybersecurity standards, and GxP expectations.
Essential Duties and Responsibilities
  • Lead and manage the IT support function, ensuring timely, professional, and effective resolution of technical issues and service requests.
  • Supervise, coach, and develop IT support personnel, including establishing objectives, assigning responsibilities, managing workloads, and evaluating performance.
  • Oversee the IT service management and ticketing platform, ensuring incidents, service requests, problems, and escalations are properly documented, prioritized, assigned, and resolved.
  • Establish and monitor service-level expectations, key performance indicators, and support metrics to improve response times, resolution times, service quality, and satisfaction.
  • Provide and coordinate technical support for office, manufacturing, laboratory, warehouse, and remote-working environments.
  • Oversee the administration, monitoring, and support of IT infrastructure, including servers, endpoints, network equipment, wireless systems, firewalls, telecommunications, conference-room technology, backup systems, and related services.
  • Manage endpoint configuration, software deployment, operating-system updates, security patches, vulnerability remediation, and device lifecycle activities.
  • Maintain accurate IT asset and software-license inventories, including equipment assignment, lifecycle status, warranty information, and disposal records.
  • Support identity and access management activities, including account administration, role-based access, multifactor authentication, periodic access reviews, and privileged-access controls.
  • Promote cybersecurity best practices and support organizational security initiatives, including endpoint protection, email security, vulnerability management, incident response, security awareness, and data-protection controls.
  • Support compliance with applicable regulatory and quality requirements, including GxP, 21 CFR Part 11, EU Annex 11, data integrity principles, and company quality-system procedures, as applicable to assigned systems and responsibilities.
  • Ensure IT support activities affecting regulated systems are performed in accordance with approved procedures, change-control requirements, documentation standards, and validation requirements.
  • Collaborate with Quality, Manufacturing, Engineering, Laboratory Operations, Supply Chain, Human Resources, Finance, and other business functions to align IT support services with operational and compliance requirements.
  • Support enterprise platforms and SaaS applications such as Microsoft 365, Microsoft Entra ID/Azure Active Directory, Zoom, collaboration tools, endpoint-management platforms, and other business applications.
  • Develop and maintain IT support documentation, including knowledge-base articles, system inventories, network diagrams, configuration records, troubleshooting procedures, and disaster-recovery information.
  • Coordinate planned maintenance, system upgrades, equipment replacements, and other technology changes while minimizing disruption to business and manufacturing operations.
  • Manage relationships with managed service providers, telecommunications providers, hardware and software vendors, consultants, and other external service providers.
  • Participate in vendor selection, contract review, service-performance evaluation, licensing management, and IT procurement negotiations.
  • Provide technical leadership during critical incidents and coordinate communications, escalation, troubleshooting, and service restoration.

Education and Experience
  • 6+ years of IT experience, including 2+ years in a leadership or managerial role.
  • Strong technical expertise in hardware, software, networking, security, and enterprise applications.
  • Proficiency in IT infrastructure administration, including servers, routers, switches, and firewalls.
  • Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
  • Experience managing IT support operations in a fast-paced, growing, or operationally complex environment.
  • Experience supporting manufacturing, laboratory, warehouse, or other regulated operational environments.
  • Experience with validated systems and formal IT quality processes, including change control, deviation management, CAPA, periodic access reviews, and audit support.
  • Familiarity with ERP, LIMS, MES/eBR, QMS, document-management, laboratory, facilities, or serialization systems used within a CDMO or life-sciences organization.
  • Relevant professional certifications such as ITIL, CompTIA, Microsoft, Cisco, cybersecurity, or project-management certifications is preferred but not required.
  • Experience managing managed service providers and geographically distributed or after-hours support services.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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