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Associate Customer Service Representative Jobs (NOW HIRING)

ICONMA

Associate Customer Service Rep

Springfield, IL · On-site

$14.25 - $19.75/hr

Associate Customer Service Rep Our client, a Life Sciences, Biotechnology and Laboratory Services company, is looking for an Associate Customer Service Rep for their Springfield, IL location.

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How much do associate customer service representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for associate customer service representative in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What cities are hiring for Associate Customer Service Representative jobs?

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What are the most commonly searched types of Customer Service Representative jobs?

The most popular types of Customer Service Representative jobs are:

What states have the most Associate Customer Service Representative jobs?

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What are popular job titles related to Associate Customer Service Representative jobs?

For Associate Customer Service Representative jobs, the most frequently searched job titles are:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Associate Customer Service Rep

Springfield, IL • On-site

ICONMA
Recruiting and Staffing Services • 1 - 5K employees
Learn more about ICONMAexternal

$14.25 - $19.75/hr

Other

Medical

Posted 11 days ago

Job description

Associate Customer Service Rep

Our client, a Life Sciences, Biotechnology and Laboratory Services company, is looking for an Associate Customer Service Rep for their Springfield, IL location. Responsibilities include:

  • Develop quotes for Aftermarket requests
  • Enter orders into SAP when PO received
  • Interface with shipping/warehouse to get urgent orders processed
  • Assign Planned Maintenance work orders from ServiceMax queue to appropriate Field Service Engineer
  • Process good receipts when parts/instruments arrive
  • Assist other personnel with other duties when demand peaks

Requirements include:

  • Data Entry experience.
  • High school diploma with 2 years of experience in data entry and customer service.
  • or
  • Associate degree with minimum data entry and customer service experience.
  • No Overtime available currently but depends on the role.
  • Extensions based on the requirement.

Why Should You Apply?

  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
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About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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