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Associate Customer Service Representative Jobs (NOW HIRING)

Hach

Associate Customer Service Representative

Loveland, CO · On-site

$20.20 - $25/hr

Health benefits * 401(k) Reporting to the Customer Service Manager, the Associate Customer Service Representative is responsible for providing accurate, timely, and professional support to customers ...

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Associate Customer Service Representative information

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How much do associate customer service representative jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for associate customer service representative in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is an Associate Customer Service Representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

How can I make $2000 a week working from home?

An Associate Customer Service Representative can potentially earn $2000 a week by working full-time hours, often requiring strong communication skills, experience, and sometimes performance bonuses. Increasing income may involve taking on additional shifts, working for multiple employers, or gaining specialized skills to qualify for higher-paying roles or commissions within customer service or related fields.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What is the role of a customer service associate?

A customer service associate is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to document interactions. Strong communication skills and product knowledge are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Associate Customer Service Representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an Associate Customer Service Representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What does an associate customer service representative do?

An associate customer service representative handles customer inquiries, provides information about products or services, resolves complaints, and processes orders or returns. They typically communicate via phone, email, or chat and use customer management software to document interactions and ensure customer satisfaction.

What job makes $10,000 a month without a degree?

An Associate Customer Service Representative typically does not earn $10,000 a month without additional experience or specialized skills. High-paying roles in sales, real estate, or certain freelance professions can reach that level, often requiring strong communication skills, certifications, or a proven track record rather than formal degrees.
What cities are hiring for Associate Customer Service Representative jobs? Cities with the most Associate Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Associate Customer Service Representative jobs? States with the most job openings for Associate Customer Service Representative jobs include:
Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
Associate Customer Service Representative / Customer Service Representative

Associate Customer Service Representative / Customer Service Representative

State of Missouri

Jefferson City, MO

$15.25 - $20.50/hr

Other

Medical, Retirement

Posted 4 days ago

State Of Missouri rating

6.6

Company rating: 6.6 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

48th of 50 rated states

Job description

Job Summary - Why you'll love this position
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:
The Missouri Department of Revenue is seeking motivated and customer-focused individuals to join our team as an Associate Customer Service Representative or Customer Service Representative. This combined posting allows applicants to be considered for either position based on qualifications and experience. Both roles are essential in providing exceptional service to Missouri taxpayers and ensuring accurate and timely processing of transactions.
Responsibilities - What you'll do
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION:
  • Respond to inquiries from taxpayers via phone, email, live chat, written correspondence, and in-person regarding laws, forms, and procedures as they pertain to the Department of Revenue.
  • Assist customers with applications, forms, and resolving account issues.
  • Review and process tax documents and payments for accuracy and compliance.
  • Research and resolve discrepancies or complex customer issues using department systems and resources.
  • Maintain detailed records of customer interactions and transactions.
  • Provide clear and courteous communication while adhering to Department of Revenue policies and state regulations.
CORE COMPENTENCIES NEEDED:
  • Customer Focus:
    • Demonstrates a commitment to meeting customer needs and providing exceptional service.
  • Adaptability:
    • Adjusts to changing priorities, procedures, and technologies with ease.
  • Attention to Detail:
    • Ensures accuracy in data entry, documentation, and communication.
  • Problem Solving:
    • Identifies issues quickly and develops effective solutions.
  • Teamwork:
    • Collaborates effectively with colleagues to achieve departmental goals.
  • Integrity:
    • Maintains confidentiality and adheres to ethical standards in all interactions.
  • Communication:
    • Clearly conveys information in both verbal and written formats.
Qualifications - All you need for success
QUALIFICATIONS:
Associate Customer Service Representative (Entry-Level):
  • High school diploma or equivalent
  • Strong communication and problem-solving skills
  • Ability to learn and apply laws, rules, and procedures as they pertain to the Department of Revenue
  • Basic computer skills and attention to detail
Customer Service Representative (Experienced Level):
  • High school diploma or equivalent; some college coursework preferred
  • One year of experience in customer service or clerical work, preferably in a tax or government setting
  • Proficiency in interpreting and explaining complex regulations and policies
  • Advanced computer skills and ability to handle multiple systems simultaneously
Additional Information:
  • Training will be provided for both positions
  • Salary and classification will be determined based on qualifications and experience
  • Opportunities for advancement within the Department of Revenue

Job Details - More reasons to love this position
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources office at (573) 751-1291.
The State of Missouri is an equal opportunity employer.

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