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Associate Customer Service Representative Jobs (NOW HIRING)

MatrixSB

Associate Customer Service Rep (PSQ)

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Associate Customer Service Rep (PSQ) DESCRIPTION: Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The ...

DEFENSIVE INSURANCE SERVICES INC

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(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41K - $50K/yr

Job Title: (Hybrid) Associate Customer Service Representative Location: 1561 S Novato Blvd. Ste B Novato, CA 94947 Employment Type: Full-Time About Us: Defensive Insurance Services is a family-owned ...

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Associate Customer Service Representative information

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How much do associate customer service representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for associate customer service representative in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.
What cities are hiring for Associate Customer Service Representative jobs? Cities with the most Associate Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Associate Customer Service Representative jobs? States with the most job openings for Associate Customer Service Representative jobs include:
Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Associate Customer Service Representative

Pacer Group

Houston, TX • On-site

$20/hr

Other

Re-posted 17 days ago

Job description

Below mentioned is the job description for your reference:
Title: Associate Customer Service Representative
Location: Houston TX 77032
Pay rate:$20.00/Hr. on W2
Job Type : Contract 6 Months
Schedule: 7am EST - 8pm EST (8 hour in a day)
Note: Candidate will need to report to Client branch for office trainings or meetings on an as needed basis. Flexibility to travel is preferred.
Job Summary:
The Associate Customer Service Representative is an entry-level role responsible for supporting service and order-related processes. The candidate will handle customer inquiries, process orders, maintain accurate documentation, and ensure quality customer service while following company procedures and policies.
The role requires strong communication skills, attention to detail, multitasking ability, and a customer-focused attitude.
Key Responsibilities
  • Respond to customer inquiries via phone, email, and other communication channels.
  • Process customer orders, service requests, and related documentation.
  • Handle inbound and outbound customer calls professionally.
  • Coordinate with internal teams to resolve customer issues and requests.
  • Create, update, and confirm service order requests.
  • Follow company procedures, policies, and service standards.
  • Process customer payments and provide payment confirmations.
  • Generate invoices and customer-specific reports when required.
  • Maintain service quality metrics and departmental standards.
Required Qualifications
Education
  • High school diploma or equivalent with at least 1 year of customer service or related experience
OR
  • Associate's degree with relevant capabilities in a similar role.
Required Skills & Experience
  • Excellent verbal and written communication skills
  • Good time management and organizational abilities
  • Strong analytical and problem-solving skills
  • Ability to handle difficult situations professionally
  • Customer-focused and detail-oriented mindset
  • Ability to multitask across calls, emails, and systems
  • Basic computer knowledge and data entry skills
  • Willingness to learn and adapt to processes
  • Ability to work independently and within a team
Work Environment & Physical Requirements
  • Regular sitting, standing, typing, hearing, and computer usage
  • Frequent walking, writing, and communication tasks
  • Occasional bending, reaching, and stair climbing
  • Ability to communicate clearly over phone and email
  • Exposure to minor dust or industrial work surfaces
  • Occasional travel for meetings, seminars, or training sessions may be required

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