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How much do associate customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for associate customer service representative in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Service Representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an Associate Customer Service Representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What is an Associate Customer Service Representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What cities are hiring for Associate Customer Service Representative jobs? Cities with the most Associate Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Associate Customer Service Representative jobs? States with the most job openings for Associate Customer Service Representative jobs include:
Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Associate Customer Service Representative

Glass Family of Companies

Houston, TX

$18 - $23/hr

Other

Posted 5 days ago

Job description

Opportunity Details
Full Time Associate Customer Service Representative
Associate Customer Service Representative
JOB-10046666
Anticipated Start Date
June 8, 2026
Location
Houston, TX
Type of Employment
Contract Hire
Employer Info
O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.
Job Summary
Th e Associate Customer Service Representative is an entry-level individual contributor who supports essential service and order processes. This role responds to customer inquiries, processes orders, and ensures accurate service delivery, all while following defined procedures. The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.
Job Description
  • Respond promptly and professionally to customer inquiries via phone, email, and other channels.
  • Process customer orders, service requests, and required documentation.
  • Manage incoming and outgoing calls for both internal and external customers.
  • Collaborate with internal teams to resolve customer issues or fulfill requests.
  • Enter or update service order requests; provide order confirmation to customers.
  • Follow established procedures and company policies in daily tasks.
  • Process customer payments and provide proof of payment as needed.
  • Provide invoices or generate customer-specific reports upon request.
  • Ensure adherence to department standards and service metrics.
  • Shift: 7a m - 8pm EST Timezone
Skills Required
  • Excellent time management, organizational, written and verbal communication skills
  • Analytical problem solving and sound decision-making abilities
  • Ability to manage difficult or sensitive situations with professionalism
  • Willingness to learn and improve processes
  • Strong multitasking skills using various communication channels
  • Friendly, detail-oriented, and customer-focused approach
  • Basic computer and data entry skills
  • Must be able to sit, stand, hear, and see on a regular basis
  • Frequent walking, writing, and typing required
  • Occasional bending, reaching, and stair climbing
  • Ability to communicate clearly both verbally and in writing
  • Exposure to minor dust or dirt; concrete work surfaces
  • Ability to operate a computer and communicate via phone
  • Occasional travel for meetings or seminars may be required
  • Willingness to travel for training
Education
  • High school diploma or equivalent and at least 1 year of customer service or related work experience
  • OR Associate's degree with demonstrated capability in a comparable role
Pay Rate
  • $18 - $23 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.

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