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Associate Customer Service Representative Jobs in Washington, DC

Pearson

Associate, Customer Service

Washington, DC · On-site

$16.50 - $22.75/hr

SUMMARY The Customer Service Representative - Continuing Education is responsible for generating approval, denial, and renewal letters for courses and providers, distributing these notices via email.

Pearson

Associate, Customer Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

SUMMARY The Customer Service Representative - Continuing Education is responsible for generating approval, denial, and renewal letters for courses and providers, distributing these notices via email.

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Washington, DC

Associate Customer Service Representative information

See Washington, DC salary details

$10

$19

$31

How much do associate customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for associate customer service representative in Washington, DC is $19.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.78 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Washington, DC?

The most popular types of Customer Service Representative jobs in Washington, DC are:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,222 per year, or $19.3 per hour.

Sales Associate / Customer Service Representative

Drybar Shops

Fairfax, VA

$23 - $27/hr

Part-time

Retirement

Posted 14 days ago

Job description

Overview

(POSITION LOCATION - Drybar Fairfax Corner, Fairfax, Virginia)

Do you love meeting new people, striking up conversations, and making everyone feel welcome?  Drybar Fairfax Corner is looking for a friendly, outgoing, and personable team member who genuinely enjoys connecting with people.

 

Drybar is an upscale blow-dry salon, and our tagline says it all: No cuts. No color. Just blowouts.  Drybar Fairfax Corner is seeking a professional, friendly, and highly organized Front Desk Representative. The ideal candidate will manage the reception area, provide administrative support, and ensure a welcoming environment for our clients. You will be responsible for creating a positive first impression and assisting with various office tasks in a timely manner.  WEEKEND WORK REQUIRED.

Sales Associate / Customer Service Representative Benefits:

  • Competitive compensation plan with potential to make $23 to $27 per hour based on performance
  • Free monthly service
  • Membership sales bonus
  • 401k, with employer matching benefit
  • Retail products discount
  • Ongoing training

Sales Associate / Customer Service Representative Qualifications:

  • Experience providing over-the-top, amazing hospitality and customer service is essential
  • Enjoys communicating with clients and creating memorable experiences
  • 2+ years experience in a fast-paced, customer service-centric environment preferred (hospitality industry, customer service representative, store associate, or similar position)
  • Experience with Point-of-Sale Systems strongly preferred
  • Resolves conflict - ability to de-escalate tensions and navigate disagreements with composure to reach a mutually acceptable outcome
  • Maintains professional demeanor under pressure - able to understand a customer's frustration and remain calm, especially in difficult situations
  • Ability to multitask with ease and independently troubleshoot problems
  • Frequently required to stand and/or walk for duration of 6-8 hour shifts
  • High school diploma or equivalent
  • Drybar follows all applicable federal, state and local laws regarding background checks
Legal Disclaimer2023 DB Franchise, LLC ("DBF"). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.Employment Type: PART_TIME

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