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Associate Customer Service Representative Jobs Near Me

pca

Customer Service Representative

Newark, OH · On-site

$14.75 - $20/hr

The Customer Service Representative is responsible for providing superior service to customers ... Associates degree or college accounting coursework. Two (2) years' previous work experience in the ...

Circle K

Customer Service Representative

Thornville, OH · On-site

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Grove City, OH · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Pickerington, OH · On-site

$14.25 - $19.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

UASA

Customer Service Representative

Columbus, OH · On-site

$15/hr

Customer Service Representative (CSR) Central Ohio Appliance Repair Inc. is currently interviewing for an experienced Customer Service Representative (CSR). Central Ohio Appliance Repair, a family ...

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Customer Service Representative

Pickerington, OH · On-site

$14.25 - $19.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Columbus, OH · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Grove City, OH · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Columbus, OH · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Matheson Inc.

Customer Service Representative

Hilliard, OH · On-site

$15.25 - $20.50/hr

Customer Service Representative The Customer Service Representative (CSR) responds to existing and ... Associates Bachelor's Degree - B.S. in Business, Marketing or the Sciences - Preferred Work ...

Circle K

Customer Service Representative

Powell, OH · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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Associate Customer Service Representative information

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How much do associate customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for associate customer service representative in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

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Associate Customer Service Representative jobs near you
A map of the United States highlighting the number of Associate Customer Service Representative job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Associate Customer Service Representative job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Service Representative

Newark, OH • On-site

pca
Manufacturing • 10K+ employees
Learn more about pcaexternal

$14.75 - $20/hr

Full-time

Re-posted 26 days ago

Packaging Corporation Of America rating

7.7

Company rating: 7.7 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Representative is responsible for providing superior service to customers. This role serves as an internal account manager offering solutions to internal and external customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Customer Service Representative normally handles larger and more complicated customer accounts and orders.

 PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through scheduling. Consult with various internal departments to ensure order completeness, on-time delivery, and accurate invoices.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales, and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end. This includes various applications based on account.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

 

REQUIREMENTS: 

Education equivalent to high school diploma required.

Two (2) years’ previous work experience in customer service role with experience handling customer orders on an order entry system and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, Outlook, as well as various customer required databases, such as Ariba.

PREFERRED REQUIREMENTS:

Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard, and corrugated packaging industry.

Previous experience in logistics or warehouse environment is preferred.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports.

 Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

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